Compare KnowledgeOwl vs Zendesk Support

See this comparison of KnowledgeOwl vs. Zendesk Support based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 65 reviews. Zendesk Support rates 4.2/5 stars with 1,150 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
Essential
$5 /month
 
Additional Knowledge Bases
$30 month
Team
$19 /month
 
Additional Users
$20 month
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 64 reviews)
8.7
(Based on 1,053 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 64 reviews)
8.7
(Based on 1,057 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 47 reviews)
8.3
(Based on 514 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 50 reviews)
8.4
(Based on 533 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 58 reviews)
8.5
(Based on 893 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.6
(Based on 47 reviews)
8.6
(Based on 496 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 64 reviews)
7.9
(Based on 1,050 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.8%
38.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.2%
46.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.1%
16.0%
 
Computer Software
23.9%
Computer Software
19.1%
 
Education Management
9.0%
Information Technology and Services
14.7%
 
Internet
9.0%
Internet
10.8%
 
Non-Profit Organization Management
7.5%
Marketing and Advertising
5.5%
 
Marketing and Advertising
6.0%
Retail
3.2%
 
Other
44.8%
Other
46.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Real Estate

I like the idea that we are able to section off different parts of the Knowledge base based on the readers level of access

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

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Kate from G2 Crowd

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