Compare KnowledgeOwl vs Zendesk Support

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comparison of KnowledgeOwl vs. Zendesk Support
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 67 reviews. Zendesk Support rates 4.2/5 stars with 1,203 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
Essential
$5 /month
 
Additional Knowledge Bases
$30 month
Team
$19 /month
 
Additional Users
$20 month
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 66 reviews)
8.7
(Based on 1,101 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 66 reviews)
8.7
(Based on 1,105 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 49 reviews)
8.3
(Based on 535 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 52 reviews)
8.4
(Based on 556 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 60 reviews)
8.5
(Based on 935 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 49 reviews)
8.6
(Based on 520 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 66 reviews)
7.9
(Based on 1,098 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
31.3%
38.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.8%
45.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.9%
15.8%
 
Computer Software
22.9%
Computer Software
18.8%
 
Information Technology and Services
8.6%
Information Technology and Services
14.5%
 
Education Management
8.6%
Internet
11.0%
 
Internet
8.6%
Marketing and Advertising
5.3%
 
Non-Profit Organization Management
7.1%
Telecommunications
3.2%
 
Other
44.3%
Other
47.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Financial Services

The system is very easy to work on. We enter in guidelines, announcement, and forms daily and KO is a breath of fresh air to do the job!

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Ask KnowledgeOwl a QuestionContact KnowledgeOwlAsk Zendesk a QuestionContact Zendesk
Kate from G2 Crowd

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