Compare KnowledgeOwl vs Zendesk

See this comparison of KnowledgeOwl vs. Zendesk Support based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 63 reviews. Zendesk Support rates 4.2/5 stars with 955 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
Essential
$5 /month
 
Additional Knowledge Bases
$30 month
Team
$19 /month
 
Additional Users
$20 month
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 62 reviews)
8.7
(Based on 884 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 62 reviews)
8.6
(Based on 887 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 45 reviews)
8.3
(Based on 436 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 48 reviews)
8.4
(Based on 453 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 56 reviews)
8.5
(Based on 740 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.6
(Based on 45 reviews)
8.5
(Based on 423 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 62 reviews)
7.9
(Based on 882 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.2%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.0%
46.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.8%
15.1%
 
Computer Software
25.0%
Computer Software
20.1%
 
Education Management
9.4%
Information Technology and Services
14.2%
 
Internet
9.4%
Internet
12.2%
 
Non-Profit Organization Management
7.8%
Marketing and Advertising
6.5%
 
Marketing and Advertising
6.3%
Retail
3.1%
 
Other
42.2%
Other
44.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

KnowledgeOwl seems to have an incredible keen sense on what people are looking for in a knowledge base tool. They make a point of doing this really well, and not clouding it with other services/solutions that impact their ability to offer a great tool.

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Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
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Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

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Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Video 2: Lonely Planet Customer Story

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Kate from G2 Crowd

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