Compare KnowledgeOwl vs Zoho Desk

See this comparison of KnowledgeOwl vs. Zoho Desk based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 63 reviews. Zoho Desk rates 4.3/5 stars with 491 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
FREE
$0 /agent/month
 
Additional Knowledge Bases
$30 month
PROFESSIONAL
$12 /agent/month
 
Additional Users
$20 month
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 62 reviews)
8.6
(Based on 453 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 62 reviews)
8.6
(Based on 453 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 45 reviews)
8.3
(Based on 357 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 48 reviews)
8.6
(Based on 359 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 56 reviews)
8.2
(Based on 408 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.6
(Based on 45 reviews)
8.6
(Based on 334 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 62 reviews)
8.8
(Based on 445 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.2%
72.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.0%
19.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.8%
7.4%
 
Computer Software
25.0%
Information Technology and Services
25.9%
 
Education Management
9.4%
Computer Software
11.1%
 
Internet
9.4%
Internet
4.5%
 
Non-Profit Organization Management
7.8%
Marketing and Advertising
4.5%
 
Marketing and Advertising
6.3%
Telecommunications
4.0%
 
Other
42.2%
Other
50.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Blake W.
Administrator in Computer Software

The team at knowledge owl was very helpful when I was looking for an easy to use content management system. I needed something that not only I could log into and use; my team uses Knowledge Owl as well. The support staff at knowledge owl helped me customize...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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