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Compare KnowledgeOwl vs Zoho Desk

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comparison of KnowledgeOwl vs. Zoho Desk
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 68 reviews. Zoho Desk rates 4.3/5 stars with 668 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
FREE
$0 /agent/month
 
Additional Knowledge Bases
$30 month
PROFESSIONAL
$12 /agent/month
 
Additional Users
$20 month
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 67 reviews)
8.7
(Based on 613 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 67 reviews)
8.6
(Based on 614 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 50 reviews)
8.4
(Based on 487 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 53 reviews)
8.6
(Based on 489 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 61 reviews)
8.3
(Based on 554 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 50 reviews)
8.6
(Based on 459 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 67 reviews)
8.9
(Based on 607 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
71.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
21.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
7.1%
 
Computer Software
22.5%
Information Technology and Services
25.5%
 
Education Management
8.5%
Computer Software
10.7%
 
Internet
8.5%
Telecommunications
4.3%
 
Information Technology and Services
8.5%
Internet
4.1%
 
Non-Profit Organization Management
7.0%
Marketing and Advertising
4.1%
 
Other
45.1%
Other
51.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Dave T.
Administrator in Recreational Facilities and Services

Very easy to use. Organizes content in a clear, organized and concise manner.

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate from G2 Crowd

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