Compare KnowledgeOwl vs Zoho Desk

See this comparison of KnowledgeOwl vs. Zoho Desk based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 62 reviews. Zoho Desk rates 4.3/5 stars with 464 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
FREE
$0 /agent/month
 
Additional Knowledge Bases
$30 month
PROFESSIONAL
$12 /agent/month
 
Additional Users
$20 month
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 62 reviews)
8.6
(Based on 430 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 62 reviews)
8.6
(Based on 430 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 45 reviews)
8.4
(Based on 341 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 48 reviews)
8.6
(Based on 343 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 56 reviews)
8.2
(Based on 391 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.6
(Based on 45 reviews)
8.6
(Based on 320 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 62 reviews)
8.9
(Based on 422 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.6%
72.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.2%
19.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
24.2%
7.7%
 
Computer Software
25.4%
Information Technology and Services
24.8%
 
Education Management
9.5%
Computer Software
11.6%
 
Internet
9.5%
Internet
4.7%
 
Non-Profit Organization Management
7.9%
Marketing and Advertising
4.4%
 
Marketing and Advertising
6.3%
Telecommunications
4.3%
 
Other
41.3%
Other
50.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Financial Services

The system is very easy to work on. We enter in guidelines, announcement, and forms daily and KO is a breath of fresh air to do the job!

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János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 No downloads provided.No downloads provided.
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Kate avatar
Kate from G2 Crowd

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