Compare KnowledgeOwl vs Zoho Desk

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comparison of KnowledgeOwl vs. Zoho Desk
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 68 reviews. Zoho Desk rates 4.3/5 stars with 922 reviews. Each product's score is calculated by real-time data from verified user reviews.

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KnowledgeOwl
Zoho Desk
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KnowledgeOwl
KnowledgeOwl
4.5
Based on 68 reviews
Zoho Desk
Zoho Desk
4.3
Based on 922 reviews
Optimized for quick response
 
KnowledgeOwl Subscription
$49 month
FREE
$0 /agent/month
 
Additional Knowledge Bases
$30 month
PROFESSIONAL
$12 /agent/month
 
Additional Users
$20 month
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 67 reviews)
8.8
(Based on 843 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 67 reviews)
8.7
(Based on 843 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 50 reviews)
8.3
(Based on 690 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 53 reviews)
8.5
(Based on 689 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 61 reviews)
8.3
(Based on 756 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 50 reviews)
8.6
(Based on 641 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 67 reviews)
8.8
(Based on 833 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
72.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
21.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
5.8%
 
Computer Software
22.5%
Information Technology and Services
24.8%
 
Internet
8.5%
Computer Software
10.4%
 
Information Technology and Services
8.5%
Marketing and Advertising
4.2%
 
Education Management
8.5%
Internet
4.2%
 
Non-Profit Organization Management
7.0%
Telecommunications
4.1%
 
Other
45.1%
Other
52.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Hospital & Health Care

It's a convenient way to generate various FAQs and protocols.

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate from G2 Crowd

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