Compare KnowledgeOwl, Zoho Desk, and HappyFox

Pricing

 
Additional Users
$20
month
FREE
$0
/agent/month
Mighty
$29
per staff / month
 
Additional Knowledge Bases
$30
month
PROFESSIONAL
$12
/agent/month
Fantastic
$49
per staff / month
 
KnowledgeOwl Subscription
$49
month
ENTERPRISE
$25
/agent/month
Enterprise
$69
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
KnowledgeOwl
Additional Users
$20month
Additional Knowledge Bases
$30month
KnowledgeOwl Subscription
$49month
Free Trial Unavailable
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.6
8.9
Ease of Use
Ease of Use
9.0
8.5
9.3
Ease of Setup
Ease of Setup
8.9
8.2
8.9
Ease of Admin
Ease of Admin
8.9
8.4
9.1
Quality of Support
Quality of Support
9.6
8.2
9.2
Ease of Doing Business With
Ease of Doing Business With
9.6
8.5
9.3
Product Direction (% positive)
Product Direction (% positive)
9.3
8.7
9.3
Meets Requirements
KnowledgeOwl
9.0
Zoho Desk
8.6
HappyFox
8.9
Ease of Use
KnowledgeOwl
9.0
Zoho Desk
8.5
HappyFox
9.3
Ease of Setup
KnowledgeOwl
8.9
Zoho Desk
8.2
HappyFox
8.9
Ease of Admin
KnowledgeOwl
8.9
Zoho Desk
8.4
HappyFox
9.1
Quality of Support
KnowledgeOwl
9.6
Zoho Desk
8.2
HappyFox
9.2
Ease of Doing Business With
KnowledgeOwl
9.6
Zoho Desk
8.5
HappyFox
9.3
Product Direction (% positive)
KnowledgeOwl
9.3
Zoho Desk
8.7
HappyFox
9.3

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
Not enough data available
Zoho Desk
8.6
HappyFox
8.5
Searchable Articles
KnowledgeOwl
Not enough data available
Zoho Desk
8.6
HappyFox
8.8
Community Forums
KnowledgeOwl
Not enough data available
Zoho Desk
8.3
HappyFox
Not enough data available
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
Zoho Desk
8.3
HappyFox
Not enough data available
Interaction
Web Portals
KnowledgeOwl
Not enough data available
Zoho Desk
8.4
HappyFox
7.2
Forum to Reponse
KnowledgeOwl
Not enough data available
Zoho Desk
8.4
HappyFox
8.1
Tickets and Tagging
KnowledgeOwl
Not enough data available
Zoho Desk
8.7
HappyFox
9.3
Live Chat
KnowledgeOwl
Not enough data available
Zoho Desk
8.4
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
71.8%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
22.3%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
5.9%
15.5%
KnowledgeOwl
Small-Business
30.9%
Mid-Market
44.1%
Enterprise
25.0%
Zoho Desk
Small-Business
71.8%
Mid-Market
22.3%
Enterprise
5.9%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Computer Software
22.5%
Information Technology and Services
24.4%
Information Technology and Services
14.1%
 
Internet
8.5%
Computer Software
10.7%
Computer Software
12.2%
 
Information Technology and Services
8.5%
Marketing and Advertising
4.1%
Higher Education
6.4%
 
Education Management
8.5%
Internet
4.0%
Real Estate
3.8%
 
Non-Profit Organization Management
7.0%
Telecommunications
4.0%
Education Management
3.8%
 
Other
45.1%
Other
52.8%
Other
59.6%
KnowledgeOwl
Computer Software
22.5%
Internet
8.5%
Information Technology and Services
8.5%
Education Management
8.5%
Non-Profit Organization Management
7.0%
Other
45.1%
Zoho Desk
Information Technology and Services
24.4%
Computer Software
10.7%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
4.0%
Other
52.8%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
John A.
Administrator in Computer Software

We originally went with Knowledge Owl because it was light-weight and did not enforce a ticketing and chat customer support as part of the package--as we use someone else's platform for these purposes. We were mainly interested in a Wordpress-y type...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

 
KnowledgeOwl
Most Helpful Favorable Review
John A.
Administrator in Computer Software

We originally went with Knowledge Owl because it was light-weight and did not enforce a ticketing and chat customer support as part of the package--as we use someone else's platform for these purposes. We were mainly interested in a Wordpress-y type...

Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Screenshots

 
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Videos

 No videos provided
No videos provided
KnowledgeOwl
No videos provided
Zoho Desk
HappyFox
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
KnowledgeOwl
No downloads provided
Zoho Desk
No downloads provided
HappyFox
No downloads provided
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