Compare KnowledgeOwl, Zoho Desk, and TeamSupport

Pricing

 
Additional Knowledge Bases
$30
month
FREE
$0
/agent/month
Support Desk
$50
/ agent / month billed annually
 
KnowledgeOwl Subscription
$49
month
PROFESSIONAL
$12
/agent/month
Enterprise
$65
/ agent / month billed annually
 
Additional Users
$20
month
ENTERPRISE
$25
/agent/month
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial Unavailable
Free Trial
Free Trial
KnowledgeOwl
Additional Knowledge Bases
$30month
KnowledgeOwl Subscription
$49month
Additional Users
$20month
Free Trial Unavailable
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.7
8.6
Ease of Use
Ease of Use
9.0
8.5
8.6
Ease of Setup
Ease of Setup
8.9
8.2
8.3
Ease of Admin
Ease of Admin
8.9
8.4
8.7
Quality of Support
Quality of Support
9.6
8.2
8.8
Ease of Doing Business With
Ease of Doing Business With
9.6
8.5
9.2
Product Direction (% positive)
Product Direction (% positive)
9.3
8.7
9.0
Meets Requirements
KnowledgeOwl
9.0
Zoho Desk
8.7
TeamSupport
8.6
Ease of Use
KnowledgeOwl
9.0
Zoho Desk
8.5
TeamSupport
8.6
Ease of Setup
KnowledgeOwl
8.9
Zoho Desk
8.2
TeamSupport
8.3
Ease of Admin
KnowledgeOwl
8.9
Zoho Desk
8.4
TeamSupport
8.7
Quality of Support
KnowledgeOwl
9.6
Zoho Desk
8.2
TeamSupport
8.8
Ease of Doing Business With
KnowledgeOwl
9.6
Zoho Desk
8.5
TeamSupport
9.2
Product Direction (% positive)
KnowledgeOwl
9.3
Zoho Desk
8.7
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
Not enough data available
Zoho Desk
8.6
TeamSupport
8.2
Searchable Articles
KnowledgeOwl
Not enough data available
Zoho Desk
8.6
TeamSupport
8.3
Community Forums
KnowledgeOwl
Not enough data available
Zoho Desk
8.3
TeamSupport
7.9
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
Zoho Desk
8.4
TeamSupport
8.3
Interaction
Web Portals
KnowledgeOwl
Not enough data available
Zoho Desk
8.4
TeamSupport
8.7
Forum to Reponse
KnowledgeOwl
Not enough data available
Zoho Desk
8.4
TeamSupport
8.4
Tickets and Tagging
KnowledgeOwl
Not enough data available
Zoho Desk
8.7
TeamSupport
8.8
Live Chat
KnowledgeOwl
Not enough data available
Zoho Desk
8.5
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
71.9%
41.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
22.3%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
5.8%
11.3%
KnowledgeOwl
Small-Business
30.9%
Mid-Market
44.1%
Enterprise
25.0%
Zoho Desk
Small-Business
71.9%
Mid-Market
22.3%
Enterprise
5.8%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%

Reviewers' Industry

 
Computer Software
22.5%
Information Technology and Services
24.2%
Computer Software
27.2%
 
Internet
8.5%
Computer Software
10.7%
Information Technology and Services
21.0%
 
Information Technology and Services
8.5%
Marketing and Advertising
4.1%
Internet
5.7%
 
Education Management
8.5%
Internet
4.0%
Financial Services
4.4%
 
Non-Profit Organization Management
7.0%
Telecommunications
3.9%
Hospitality
3.6%
 
Other
45.1%
Other
53.0%
Other
38.1%
KnowledgeOwl
Computer Software
22.5%
Internet
8.5%
Information Technology and Services
8.5%
Education Management
8.5%
Non-Profit Organization Management
7.0%
Other
45.1%
Zoho Desk
Information Technology and Services
24.2%
Computer Software
10.7%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
3.9%
Other
53.0%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kelly A.
Administrator in Non-Profit Organization Management

Knowledge Owl is comprised of compassionate, dedicated, and talented staff - and it shows in their product. The software is user-friendly, and customer-centered. The software allows companies to meet their needs, wants, and grow as necessary. If you have...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Alexander H.
User in Information Technology and Services

Ticket searching. The search field freezes and errors regularly, and there is no option to see all open tickets created by myself, or search another persons tickets directly.

 
KnowledgeOwl
Most Helpful Favorable Review
Kelly A.
Administrator in Non-Profit Organization Management

Knowledge Owl is comprised of compassionate, dedicated, and talented staff - and it shows in their product. The software is user-friendly, and customer-centered. The software allows companies to meet their needs, wants, and grow as necessary. If you have...

Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Alexander H.
User in Information Technology and Services

Ticket searching. The search field freezes and errors regularly, and there is no option to see all open tickets created by myself, or search another persons tickets directly.

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

KnowledgeOwl
No videos provided
Zoho Desk
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Downloads

KnowledgeOwl
No downloads provided
Zoho Desk
No downloads provided
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