Compare LiveAgent vs LiveHelpNow

See this comparison of LiveAgent vs. LiveHelpNow based on data from user reviews. LiveAgent rates 4.5/5 stars with 662 reviews. LiveHelpNow rates 4.2/5 stars with 107 reviews. Each product's score is calculated by real-time data from verified user reviews.

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LiveAgent
LiveAgent
Based on 662 reviews
LiveHelpNow
LiveHelpNow
Based on 107 reviews
 
All-inclusive
$39/month User Seat
Live chat and SMS
$18.90 per month
 
Ticket+Chat
$29/month User Seat
Knowledge base management
$18.90 per month
 
Ticket
$9/month User Seat
Support Ticket Sofware
$18.90 per month
 
Call management
$9 per month
 
Free Trial
Free Trial
 
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 615 reviews)
8.7
(Based on 99 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 615 reviews)
8.7
(Based on 99 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 425 reviews)
8.6
(Based on 80 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 424 reviews)
8.5
(Based on 79 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 581 reviews)
8.7
(Based on 89 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 412 reviews)
9.0
(Based on 79 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 604 reviews)
8.0
(Based on 98 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.8%
48.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.2%
32.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.0%
18.7%
 
Information Technology and Services
12.5%
Information Technology and Services
8.2%
 
Computer Software
7.4%
Retail
6.0%
 
Internet
5.8%
Insurance
4.5%
 
Retail
5.3%
Consumer Goods
4.5%
 
Telecommunications
3.6%
Real Estate
3.7%
 
Other
65.3%
Other
73.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Justin K.
Administrator

The list of features continues to grow. For example they recently added support for FaceBook IM. They now support text messages to your landline

Most Helpful Critical Review
Most Helpful Critical Review
Shelby B.
User

i do not dislike anything about live chat

Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

 
 

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LiveHelpNow help desk software. Company and vision

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