Compare LiveAgent vs LiveHelpNow

See this comparison of LiveAgent vs. LiveHelpNow based on data from user reviews. LiveAgent rates 4.5/5 stars with 609 reviews. LiveHelpNow rates 4.2/5 stars with 104 reviews. Each product's score is calculated by real-time data from verified user reviews.

Add Product
Liveagent
Livehelpnow
Add Product
LiveAgent
LiveAgent
Based on 609 reviews
LiveHelpNow
LiveHelpNow
Based on 104 reviews
 
Ticket
$12/month User Seat
Live chat and SMS
$18.90 per month
 
Ticket+Chat
$29/month User Seat
Knowledge base management
$18.90 per month
 
All-inclusive
$59/month User Seat
Support Ticket Sofware
$18.90 per month
 
Call management
$9 per month
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote
$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 570 reviews)
8.8
(Based on 96 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 570 reviews)
8.8
(Based on 96 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 398 reviews)
8.6
(Based on 78 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 399 reviews)
8.5
(Based on 77 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 538 reviews)
8.7
(Based on 86 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 386 reviews)
9.0
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.2
(Based on 560 reviews)
8.0
(Based on 95 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
63.4%
50.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.7%
31.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.9%
18.3%
 
Information Technology and Services
12.3%
Information Technology and Services
7.7%
 
Computer Software
7.7%
Retail
6.2%
 
Internet
6.4%
Insurance
4.6%
 
Retail
5.6%
Consumer Goods
4.6%
 
Telecommunications
3.3%
Construction
3.8%
 
Other
64.8%
Other
73.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
0 cyw6ezmcw7ifb0mxidpi6fqcwp3qc2bkadj6au9csotffybkmdle8dqcdwafb0zzsdph8drbg4gbkeuemfuv8uvub4g6keiqefulwsfnujeemy4exyvwij3bfsb9denl3uho2xentxc
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Timmi R.
Administrator

I like that I can see where people found our landing page (what search engine) and see the pages they go to. I can also see what country, Region and City they are from

Most Helpful Critical Review
Most Helpful Critical Review
0 g336pzy3mnpvzpqrekjbnu73mcpfoynylij6sushacaqomijhkjhnfrhs3jv4xijekbeqez8blo6gs0hatxvquzuglobgs7rhtxl0shtdxiibunukitwxjakckxbqs43ta8oz0qi2u9
Stephanie M.
User in Events Services

Unfortunately, not many of my colleagues use it. We only used it for a short time so I was not able to work with it very long.

G2 Crowd User in Information Technology and Services

It's not clear how to differentiate between departments and permissions, and there are no contact information anywhere on the admin site. I'm your customer, how the heck do I reach out for help? I get notifications and pop ups for everyone because I'm an...

 
 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

LiveHelpNow help desk software. Company and vision

Ask LiveAgent a Question
Contact LiveAgent
Ask LiveHelpNow a Question
Contact LiveHelpNow
Kate avatar
Kate from G2 Crowd

Need help?

I can help.