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Compare LiveAgent vs LiveHelpNow

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comparison of LiveAgent vs. LiveHelpNow
based on data from user reviews. LiveAgent rates 4.5/5 stars with 867 reviews. LiveHelpNow rates 4.2/5 stars with 110 reviews. Each product's score is calculated by real-time data from verified user reviews.

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LiveAgent
LiveHelpNow
Add Product
LiveAgent
LiveAgent
4.5
Based on 867 reviews
LiveHelpNow
LiveHelpNow
4.2
Based on 110 reviews
 
All-inclusive
$39/month User Seat
Live chat and SMS
$18.90 per month
 
Ticket+Chat
$29/month User Seat
Knowledge base management
$18.90 per month
 
Ticket
$9/month User Seat
Support Ticket Sofware
$18.90 per month
 
Call management
$9 per month
 
Free Trial
Free Trial
 
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 801 reviews)
8.8
(Based on 102 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 802 reviews)
8.8
(Based on 102 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 527 reviews)
8.6
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 526 reviews)
8.6
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 759 reviews)
8.7
(Based on 91 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 512 reviews)
9.0
(Based on 80 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 790 reviews)
7.9
(Based on 101 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
64.1%
48.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
22.8%
32.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.1%
19.1%
 
Information Technology and Services
13.0%
Information Technology and Services
7.9%
 
Computer Software
7.8%
Retail
5.8%
 
Internet
5.8%
Insurance
4.3%
 
Marketing and Advertising
4.6%
Consumer Goods
4.3%
 
Retail
4.4%
Business Supplies and Equipment
4.3%
 
Other
64.5%
Other
73.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 Crowd User in Insurance

The instant responses where I could get solutions immediately . I like how everything was a click away and able to be resolved. I appreciated the fact that there was an actual human on the other end with the same expertise level as I would expect an expert...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

I felt like the whole program was a bit dated and clunky

Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

 
 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

LiveHelpNow help desk software. Company and vision

Kate from G2 Crowd

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