Compare LiveAgent vs LiveHelpNow

See this

comparison of LiveAgent vs. LiveHelpNow
based on data from user reviews. LiveAgent rates 4.5/5 stars with 747 reviews. LiveHelpNow rates 4.2/5 stars with 109 reviews. Each product's score is calculated by real-time data from verified user reviews.

Add Product
LiveAgent
LiveHelpNow
Add Product
LiveAgent
LiveAgent
4.5
Based on 746 reviews
LiveHelpNow
LiveHelpNow
4.2
Based on 109 reviews
 
All-inclusive
$39/month User Seat
Live chat and SMS
$18.90 per month
 
Ticket+Chat
$29/month User Seat
Knowledge base management
$18.90 per month
 
Ticket
$9/month User Seat
Support Ticket Sofware
$18.90 per month
 
Call management
$9 per month
 
Free Trial
Free Trial
 
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 691 reviews)
8.8
(Based on 100 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 692 reviews)
8.8
(Based on 100 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 459 reviews)
8.6
(Based on 80 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 458 reviews)
8.5
(Based on 79 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 655 reviews)
8.7
(Based on 90 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 445 reviews)
9.0
(Based on 79 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 681 reviews)
8.0
(Based on 99 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.7%
49.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.9%
32.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.4%
18.3%
 
Information Technology and Services
12.6%
Information Technology and Services
8.0%
 
Computer Software
8.1%
Retail
5.8%
 
Internet
5.6%
Construction
4.4%
 
Retail
4.8%
Business Supplies and Equipment
4.4%
 
Telecommunications
3.9%
Insurance
4.4%
 
Other
65.1%
Other
73.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 Crowd User in Marketing and Advertising

The consistency of support team members is outstanding to the point that months after I've experienced LiveHelpNow's customer support, I compare that of others to LHN and hope when I seek support elsewhere as a customer that I would receive a similar degree...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Health, Wellness and Fitness

I m confused how it all connects together

Simon B.
User

Although, LiveHelpnow has an horrendous user interface. I mean, really, really bad. The chat window is awfully small, while the designated space to watch who is chatting is completely disproportionated. You can change it, but its not easy to find the...

 
 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

LiveHelpNow help desk software. Company and vision

Kate from G2 Crowd

Need help?

I can help.