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Compare LiveAgent vs MindTouch

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comparison of LiveAgent vs. MindTouch
based on data from user reviews. LiveAgent rates 4.5/5 stars with 868 reviews. MindTouch rates 4.1/5 stars with 50 reviews. Each product's score is calculated by real-time data from verified user reviews.

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LiveAgent
MindTouch
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Add Product
LiveAgent
LiveAgent
4.5
Based on 868 reviews
MindTouch
MindTouch
4.1
Based on 50 reviews
Optimized for quick response
 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 802 reviews)
8.3
(Based on 50 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 803 reviews)
8.3
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 527 reviews)
8.0
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 526 reviews)
8.4
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 760 reviews)
8.8
(Based on 49 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 512 reviews)
9.0
(Based on 42 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 791 reviews)
8.1
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
64.0%
18.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
22.8%
59.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.2%
22.4%
 
Information Technology and Services
13.0%
Computer Software
36.4%
 
Computer Software
7.7%
Information Technology and Services
16.7%
 
Internet
5.8%
Financial Services
7.6%
 
Marketing and Advertising
4.5%
Telecommunications
6.1%
 
Retail
4.4%
Internet
4.5%
 
Other
64.6%
Other
28.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

I don't like that you have to be logged in it for it to send a chime that someone has a question or needs something. Wish that it could be linked to something else you DO have to be in all day, like outlook or something that it would somehow connect with...

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

 
 

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