Compare LiveAgent vs Moxie
See this
comparison of LiveAgent vs. Moxie
based on data from user reviews. LiveAgent rates 4.5/5 stars with 1,035 reviews. Moxie rates 3.6/5 stars with 21 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial Unavailable
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial
Moxie
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
7.5
Ease of Use
Ease of Use
9.1
7.7
Ease of Setup
Ease of Setup
8.8
8.3
Ease of Admin
Ease of Admin
8.9
7.9
Quality of Support
Quality of Support
9.2
8.6
Ease of Doing Business With
Ease of Doing Business With
9.2
8.9
Product Direction (% positive)
Product Direction (% positive)
9.1
5.1
Meets Requirements
LiveAgent
8.9
Moxie
7.5
Ease of Use
LiveAgent
9.1
Moxie
7.7
Ease of Setup
LiveAgent
8.8
Moxie
8.3
Ease of Admin
LiveAgent
8.9
Moxie
7.9
Quality of Support
LiveAgent
9.2
Moxie
8.6
Ease of Doing Business With
LiveAgent
9.2
Moxie
8.9
Product Direction (% positive)
LiveAgent
9.1
Moxie
5.1

Features

Ticket and Case Management
Workflow
LiveAgent
8.8
Moxie
Not enough data available
Response Automation
LiveAgent
8.8
Moxie
Not enough data available
SLA Management
LiveAgent
8.7
Moxie
Not enough data available
Attachments/Screencasts
LiveAgent
8.7
Moxie
Not enough data available
Ticket Collaboration
LiveAgent
9.0
Moxie
Not enough data available
Ticket creation user experience
LiveAgent
9.0
Moxie
Not enough data available
Ticket response user experience
LiveAgent
9.0
Moxie
Not enough data available
Knowledge Share
Knowledge Base
LiveAgent
9.3
Moxie
Not enough data available
Searchable Articles
LiveAgent
9.3
Moxie
Not enough data available
Community Forums
LiveAgent
9.3
Moxie
Not enough data available
Interactive FAQs & Forums
LiveAgent
9.3
Moxie
Not enough data available
Communication
Pop-up Chat
LiveAgent
9.5
Moxie
Not enough data available
Notifications
LiveAgent
9.2
Moxie
Not enough data available
Targeted Emails
LiveAgent
9.2
Moxie
Not enough data available
In-App Messaging
LiveAgent
9.3
Moxie
Not enough data available
Interaction
Web Portals
LiveAgent
9.3
Moxie
Not enough data available
Forum to Reponse
LiveAgent
9.4
Moxie
Not enough data available
Tickets and Tagging
LiveAgent
9.5
Moxie
Not enough data available
Live Chat
LiveAgent
9.6
Moxie
Not enough data available
Internal Use
Customization
LiveAgent
8.7
Moxie
Not enough data available
Conversation Archiving
LiveAgent
9.3
Moxie
Not enough data available
Lead Development
LiveAgent
Not enough data available
Moxie
Not enough data available
Knowledge Base
LiveAgent
9.2
Moxie
Not enough data available
Team Inbox
LiveAgent
9.3
Moxie
Not enough data available
Customer Profiles
LiveAgent
9.1
Moxie
Not enough data available
Communication Channels
Customer Portal
LiveAgent
8.8
Moxie
Not enough data available
Email to Case
LiveAgent
9.1
Moxie
Not enough data available
Chat/Live Support
LiveAgent
9.2
Moxie
Not enough data available
Social Integration
LiveAgent
8.7
Moxie
Not enough data available
Call Center
Make, Receive, and Record Calls
LiveAgent
8.8
Moxie
Not enough data available
Customer and Contacts Database
LiveAgent
8.7
Moxie
Not enough data available
Products and Version Tracking
LiveAgent
8.9
Moxie
Not enough data available
Call Scripting
LiveAgent
9.0
Moxie
Not enough data available
Interactive Voice Response (IVR)
LiveAgent
8.9
Moxie
Not enough data available
Self Service/Community
Forums
LiveAgent
8.8
Moxie
Not enough data available
Knowledge Base
LiveAgent
8.7
Moxie
Not enough data available
Ideas/Feedback
LiveAgent
8.8
Moxie
Not enough data available
Q&A
LiveAgent
8.9
Moxie
Not enough data available
Reporting & Analytics
Social Monitoring
LiveAgent
8.7
Moxie
Not enough data available
Reporting
LiveAgent
8.7
Moxie
Not enough data available
Dashboards
LiveAgent
8.9
Moxie
Not enough data available
Platform
ITIL Compliance
LiveAgent
8.9
Moxie
Not enough data available
Mobile User Support
LiveAgent
8.2
Moxie
Not enough data available
Customization
LiveAgent
8.7
Moxie
Not enough data available
User, Role, and Access Management
LiveAgent
8.7
Moxie
Not enough data available
Internationalization
LiveAgent
8.8
Moxie
Not enough data available
Performance & Reliability
LiveAgent
9.0
Moxie
Not enough data available
Integration APIs
LiveAgent
8.6
Moxie
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
58.4%
4.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.5%
57.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.1%
38.1%
LiveAgent
Small-Business
58.4%
Mid-Market
29.5%
Enterprise
12.1%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%

Reviewers' Industry

 
Information Technology and Services
12.0%
Insurance
10.7%
 
Computer Software
6.8%
Financial Services
10.7%
 
Computer & Network Security
6.3%
Retail
7.1%
 
Internet
5.3%
Internet
7.1%
 
Retail
4.1%
Individual & Family Services
7.1%
 
Other
65.4%
Other
57.1%
LiveAgent
Information Technology and Services
12.0%
Computer Software
6.8%
Computer & Network Security
6.3%
Internet
5.3%
Retail
4.1%
Other
65.4%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 Crowd User in Insurance

Very easy to use. I like that you can set up your workspace to how it is the most visually appealing to you and the search feature when looking for the frequently used sayings

Most Helpful Critical Review
Most Helpful Critical Review
Kimberly F.
User in Retail

The system often lags behind real time. We may have 10 calls waiting, and it shows 2, or vice versa. Live Agent also seems to get bogged down at times and not work correctly, causing us to lose calls or chats and requiring us to log off and back on to...

Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Kimberly F.
User in Retail

The system often lags behind real time. We may have 10 calls waiting, and it shows 2, or vice versa. Live Agent also seems to get bogged down at times and not work correctly, causing us to lose calls or chats and requiring us to log off and back on to...

Moxie
Most Helpful Favorable Review
G2 Crowd User in Insurance

Very easy to use. I like that you can set up your workspace to how it is the most visually appealing to you and the search feature when looking for the frequently used sayings

Most Helpful Critical Review
Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

Screenshots

 
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Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Moxie
No videos provided

Downloads

 No downloads provided
LiveAgent
Moxie
No downloads provided
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