Compare LiveAgent vs Oracle Service Cloud (formerly RightNow)

See this comparison of LiveAgent vs. Oracle Service Cloud (formerly RightNow) based on data from user reviews. LiveAgent rates 4.5/5 stars with 651 reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 605 reviews)
8.3
(Based on 53 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 605 reviews)
8.1
(Based on 52 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 419 reviews)
7.3
(Based on 38 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 418 reviews)
7.7
(Based on 38 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 572 reviews)
7.2
(Based on 48 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 407 reviews)
7.4
(Based on 36 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 594 reviews)
6.1
(Based on 51 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.6%
12.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.4%
36.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.9%
51.7%
 
Information Technology and Services
12.7%
Information Technology and Services
26.0%
 
Computer Software
7.5%
Retail
10.4%
 
Internet
6.0%
Financial Services
6.3%
 
Retail
5.4%
Computer Software
6.3%
 
Telecommunications
3.3%
Consumer Electronics
4.2%
 
Other
65.1%
Other
46.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
Kierra W.
Agency

Sometimes it didn't work would be my only issue other then that I loved it.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Ask Oracle a QuestionContact Oracle
Kate from G2 Crowd

Need help?

I can help.