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Compare LiveAgent vs Oracle Service Cloud (formerly RightNow)

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comparison of LiveAgent vs. Oracle Service Cloud (formerly RightNow)
based on data from user reviews. LiveAgent rates 4.5/5 stars with 830 reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 60 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 767 reviews)
8.2
(Based on 51 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 768 reviews)
8.0
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 510 reviews)
7.3
(Based on 36 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 509 reviews)
7.5
(Based on 36 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 726 reviews)
7.4
(Based on 46 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 495 reviews)
7.4
(Based on 34 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 757 reviews)
5.9
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
64.4%
8.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
22.7%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.8%
57.9%
 
Information Technology and Services
12.8%
Information Technology and Services
20.4%
 
Computer Software
8.0%
Retail
10.8%
 
Internet
6.0%
Financial Services
6.5%
 
Marketing and Advertising
4.7%
Computer Software
6.5%
 
Retail
4.4%
Pharmaceuticals
4.3%
 
Other
64.0%
Other
51.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Retail

That calls are dropped while in que or dropped upon answer. I dislike that you can not search directly for a email. I dislike that it is always freezing and you are consultancy ringing but nothing showing up.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
 

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A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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