Compare LiveAgent vs Oracle

See this comparison of LiveAgent vs. Oracle Service Cloud (formerly RightNow) based on data from user reviews. LiveAgent rates 4.5/5 stars with 609 reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 59 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Ticket
$12/month User Seat
 
Ticket+Chat
$29/month User Seat
 
All-inclusive
$59/month User Seat
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 570 reviews)
8.3
(Based on 51 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 570 reviews)
8.2
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 398 reviews)
7.3
(Based on 38 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 399 reviews)
7.7
(Based on 38 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 538 reviews)
7.3
(Based on 46 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 386 reviews)
7.4
(Based on 36 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.2
(Based on 560 reviews)
6.1
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
63.4%
12.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.7%
37.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.9%
50.0%
 
Information Technology and Services
12.3%
Information Technology and Services
27.2%
 
Computer Software
7.7%
Retail
10.9%
 
Internet
6.4%
Financial Services
6.5%
 
Retail
5.6%
Computer Software
6.5%
 
Telecommunications
3.3%
Consumer Electronics
4.3%
 
Other
64.8%
Other
44.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

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Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
lee t.
User

It seems like no one was really using this option on my site

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Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
 

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