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Compare LiveAgent, Oracle Service Cloud (formerly RightNow), and Freshdesk

 
Ticket
$9/month User Seat
Sprout
Free for UNLIMITED agents
 
All-inclusive
$39/month User Seat
Blossom
$19 / agent / month billed annually
 
Ticket+Chat
$29/month User Seat
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 801 reviews)
8.2
(Based on 51 reviews)
8.6
(Based on 1,784 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 802 reviews)
8.0
(Based on 50 reviews)
8.9
(Based on 1,794 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 527 reviews)
7.3
(Based on 36 reviews)
8.7
(Based on 1,305 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 526 reviews)
7.5
(Based on 36 reviews)
8.8
(Based on 1,339 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 759 reviews)
7.4
(Based on 46 reviews)
9.0
(Based on 1,731 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 512 reviews)
7.4
(Based on 34 reviews)
9.0
(Based on 1,273 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 790 reviews)
5.9
(Based on 49 reviews)
8.8
(Based on 1,779 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
64.1%
8.8%
54.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
22.8%
33.3%
35.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.1%
57.9%
10.3%
 
Information Technology and Services
13.0%
Information Technology and Services
20.4%
Information Technology and Services
20.7%
 
Computer Software
7.8%
Retail
10.8%
Computer Software
14.3%
 
Internet
5.8%
Financial Services
6.5%
Internet
6.0%
 
Marketing and Advertising
4.6%
Computer Software
6.5%
Education Management
3.7%
 
Retail
4.4%
Pharmaceuticals
4.3%
E-Learning
3.4%
 
Other
64.5%
Other
51.6%
Other
51.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Retail

no customer support , phones were always dropping calls

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

 
 

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