Compare LiveAgent, Oracle Service Cloud (formerly RightNow), and LiveChat

Pricing

 
All-inclusive
$39/month
User Seat
Starter
$16
per seat / month
 
Ticket+Chat
$29/month
User Seat
Team
$33
per seat / month
 
Ticket
$9/month
User Seat
Business
$50
per seat / month
 
Enterprise
$149
per seat / month
 
Free Trial
Free Trial Unavailable
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.1
9.1
Ease of Use
Ease of Use
9.1
7.6
9.4
Ease of Setup
Ease of Setup
8.8
6.8
9.1
Ease of Admin
Ease of Admin
8.9
7.2
9.2
Quality of Support
Quality of Support
9.2
7.1
9.1
Ease of Doing Business With
Ease of Doing Business With
9.2
7.1
9.2
Product Direction (% positive)
Product Direction (% positive)
9.1
5.6
8.4
Meets Requirements
LiveAgent
8.9
Oracle Service Cloud (formerly RightNow)
8.1
LiveChat
9.1
Ease of Use
LiveAgent
9.1
Oracle Service Cloud (formerly RightNow)
7.6
LiveChat
9.4
Ease of Setup
LiveAgent
8.8
Oracle Service Cloud (formerly RightNow)
6.8
LiveChat
9.1
Ease of Admin
LiveAgent
8.9
Oracle Service Cloud (formerly RightNow)
7.2
LiveChat
9.2
Quality of Support
LiveAgent
9.2
Oracle Service Cloud (formerly RightNow)
7.1
LiveChat
9.1
Ease of Doing Business With
LiveAgent
9.2
Oracle Service Cloud (formerly RightNow)
7.1
LiveChat
9.2
Product Direction (% positive)
LiveAgent
9.1
Oracle Service Cloud (formerly RightNow)
5.6
LiveChat
8.4

Features

Ticket and Case Management
Workflow
LiveAgent
8.8
Oracle Service Cloud (formerly RightNow)
8.0
LiveChat
9.0
Response Automation
LiveAgent
8.8
Oracle Service Cloud (formerly RightNow)
8.6
LiveChat
9.2
SLA Management
LiveAgent
8.7
Oracle Service Cloud (formerly RightNow)
7.3
LiveChat
8.6
Attachments/Screencasts
LiveAgent
8.7
Oracle Service Cloud (formerly RightNow)
8.2
LiveChat
9.0
Ticket Collaboration
LiveAgent
9.0
Oracle Service Cloud (formerly RightNow)
8.6
LiveChat
9.1
Ticket creation user experience
LiveAgent
9.0
Oracle Service Cloud (formerly RightNow)
8.8
LiveChat
9.2
Ticket response user experience
LiveAgent
9.0
Oracle Service Cloud (formerly RightNow)
8.4
LiveChat
9.1
Communication
Pop-up Chat
LiveAgent
9.5
Oracle Service Cloud (formerly RightNow)
8.3
LiveChat
9.2
Notifications
LiveAgent
9.2
Oracle Service Cloud (formerly RightNow)
8.3
LiveChat
8.9
Targeted Emails
LiveAgent
9.2
Oracle Service Cloud (formerly RightNow)
8.7
LiveChat
8.5
In-App Messaging
LiveAgent
9.3
Oracle Service Cloud (formerly RightNow)
8.3
LiveChat
8.8
Internal Use
Customization
LiveAgent
8.7
Oracle Service Cloud (formerly RightNow)
8.1
LiveChat
8.5
Conversation Archiving
LiveAgent
9.3
Oracle Service Cloud (formerly RightNow)
8.5
LiveChat
8.8
Lead Development
LiveAgent
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.6
LiveChat
8.5
Knowledge Base
LiveAgent
9.1
Oracle Service Cloud (formerly RightNow)
7.9
LiveChat
8.6
Team Inbox
LiveAgent
9.3
Oracle Service Cloud (formerly RightNow)
8.4
LiveChat
8.6
Customer Profiles
LiveAgent
9.1
Oracle Service Cloud (formerly RightNow)
8.3
LiveChat
8.3
Communication Channels
Customer Portal
LiveAgent
8.8
Oracle Service Cloud (formerly RightNow)
8.5
LiveChat
9.3
Email to Case
LiveAgent
9.1
Oracle Service Cloud (formerly RightNow)
8.8
LiveChat
9.3
Chat/Live Support
LiveAgent
9.2
Oracle Service Cloud (formerly RightNow)
8.1
LiveChat
9.5
Social Integration
LiveAgent
8.7
Oracle Service Cloud (formerly RightNow)
6.4
LiveChat
8.8
Call Center
Make, Receive, and Record Calls
LiveAgent
8.8
Oracle Service Cloud (formerly RightNow)
8.1
LiveChat
8.8
Customer and Contacts Database
LiveAgent
8.7
Oracle Service Cloud (formerly RightNow)
8.2
LiveChat
8.9
Products and Version Tracking
LiveAgent
8.9
Oracle Service Cloud (formerly RightNow)
8.0
LiveChat
8.9
Call Scripting
LiveAgent
9.0
Oracle Service Cloud (formerly RightNow)
7.9
LiveChat
Not enough data available
Interactive Voice Response (IVR)
LiveAgent
8.9
Oracle Service Cloud (formerly RightNow)
8.6
LiveChat
Not enough data available
Self Service/Community
Forums
LiveAgent
8.8
Oracle Service Cloud (formerly RightNow)
9.1
LiveChat
8.6
Knowledge Base
LiveAgent
8.7
Oracle Service Cloud (formerly RightNow)
8.6
LiveChat
8.9
Ideas/Feedback
LiveAgent
8.8
Oracle Service Cloud (formerly RightNow)
8.0
LiveChat
8.8
Q&A
LiveAgent
8.9
Oracle Service Cloud (formerly RightNow)
8.3
LiveChat
8.9
Reporting & Analytics
Social Monitoring
LiveAgent
8.7
Oracle Service Cloud (formerly RightNow)
6.5
LiveChat
8.5
Reporting
LiveAgent
8.7
Oracle Service Cloud (formerly RightNow)
7.5
LiveChat
9.1
Dashboards
LiveAgent
8.9
Oracle Service Cloud (formerly RightNow)
7.8
LiveChat
9.2
Platform
ITIL Compliance
LiveAgent
8.9
Oracle Service Cloud (formerly RightNow)
8.1
LiveChat
Not enough data available
Mobile User Support
LiveAgent
8.2
Oracle Service Cloud (formerly RightNow)
7.9
LiveChat
9.1
Customization
LiveAgent
8.7
Oracle Service Cloud (formerly RightNow)
8.1
LiveChat
8.5
User, Role, and Access Management
LiveAgent
8.7
Oracle Service Cloud (formerly RightNow)
8.3
LiveChat
9.5
Internationalization
LiveAgent
8.8
Oracle Service Cloud (formerly RightNow)
8.2
LiveChat
8.9
Performance & Reliability
LiveAgent
9.0
Oracle Service Cloud (formerly RightNow)
8.1
LiveChat
9.4
Integration APIs
LiveAgent
8.6
Oracle Service Cloud (formerly RightNow)
7.4
LiveChat
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
58.4%
6.9%
47.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.5%
30.6%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.1%
62.5%
16.9%
LiveAgent
Small-Business
58.4%
Mid-Market
29.5%
Enterprise
12.1%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.9%
Mid-Market
30.6%
Enterprise
62.5%
LiveChat
Small-Business
47.3%
Mid-Market
35.7%
Enterprise
16.9%

Reviewers' Industry

 
Information Technology and Services
12.0%
Information Technology and Services
17.6%
Computer Software
9.5%
 
Computer Software
6.8%
Retail
13.0%
Information Technology and Services
8.4%
 
Computer & Network Security
6.3%
Computer Software
7.4%
Retail
4.9%
 
Internet
5.3%
Financial Services
6.5%
Internet
4.9%
 
Retail
4.1%
Pharmaceuticals
3.7%
Telecommunications
3.3%
 
Other
65.4%
Other
51.9%
Other
69.0%
LiveAgent
Information Technology and Services
12.0%
Computer Software
6.8%
Computer & Network Security
6.3%
Internet
5.3%
Retail
4.1%
Other
65.4%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
17.6%
Retail
13.0%
Computer Software
7.4%
Financial Services
6.5%
Pharmaceuticals
3.7%
Other
51.9%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.4%
Retail
4.9%
Internet
4.9%
Telecommunications
3.3%
Other
69.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
Chris B.
User in Information Technology and Services

sometimes the response time is rather slow or laggy.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

G2 Crowd User in Education Management

It can sometimes have technical difficulties with the connection

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Chris B.
User in Information Technology and Services

sometimes the response time is rather slow or laggy.

Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 Crowd User in Education Management

It can sometimes have technical difficulties with the connection

Screenshots

 
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Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

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