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Compare LiveAgent, Oracle Service Cloud (formerly RightNow), and LiveChat

 
All-inclusive
$39/month User Seat
Starter
$16 per seat / month
 
Ticket+Chat
$29/month User Seat
Team
$33 per seat / month
 
Ticket
$9/month User Seat
Business
$50 per seat / month
 
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 802 reviews)
8.2
(Based on 51 reviews)
9.2
(Based on 483 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 803 reviews)
8.0
(Based on 50 reviews)
9.4
(Based on 482 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 527 reviews)
7.3
(Based on 36 reviews)
9.2
(Based on 203 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 526 reviews)
7.5
(Based on 36 reviews)
9.2
(Based on 203 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 760 reviews)
7.4
(Based on 46 reviews)
9.2
(Based on 445 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 512 reviews)
7.4
(Based on 34 reviews)
9.2
(Based on 197 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 791 reviews)
5.9
(Based on 49 reviews)
8.5
(Based on 481 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
64.0%
8.8%
48.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
22.8%
33.3%
35.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.2%
57.9%
15.9%
 
Information Technology and Services
13.0%
Information Technology and Services
20.4%
Computer Software
9.4%
 
Computer Software
7.7%
Retail
10.8%
Information Technology and Services
8.7%
 
Internet
5.8%
Financial Services
6.5%
Internet
5.2%
 
Marketing and Advertising
4.5%
Computer Software
6.5%
Retail
5.1%
 
Retail
4.4%
Pharmaceuticals
4.3%
Telecommunications
3.6%
 
Other
64.6%
Other
51.6%
Other
67.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
Stephanie M.
User in Events Services

Unfortunately, not many of my colleagues use it. We only used it for a short time so I was not able to work with it very long.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

CAMILA R.
User

Una de las desventajas más grandes, son la necesidad constante de una vigilancia las 24 horas del día. Es complicado atender en cualquier momento cualquier necesidad que pueda surgir generando a su vez un sobre coste para el que algunas empresas no están...

 
 

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