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Compare LiveAgent, Oracle Service Cloud (formerly RightNow), and Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

 
All-inclusive
$39/month User Seat
Customer Engagement Plan
$115 /month per user
 
Ticket+Chat
$29/month User Seat
Dynamics 365 Plan
$210 /month per user
 
Ticket
$9/month User Seat
Unified Operations Plan
$190 /month per user
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 799 reviews)
8.2
(Based on 51 reviews)
8.1
(Based on 802 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 800 reviews)
8.0
(Based on 50 reviews)
7.5
(Based on 808 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 526 reviews)
7.3
(Based on 36 reviews)
7.2
(Based on 242 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 525 reviews)
7.5
(Based on 36 reviews)
7.7
(Based on 235 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 757 reviews)
7.4
(Based on 46 reviews)
7.6
(Based on 695 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 511 reviews)
7.4
(Based on 34 reviews)
7.8
(Based on 230 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 788 reviews)
5.9
(Based on 49 reviews)
6.5
(Based on 800 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
64.2%
8.8%
30.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
22.6%
33.3%
39.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.1%
57.9%
30.3%
 
Information Technology and Services
12.9%
Information Technology and Services
20.4%
Information Technology and Services
11.1%
 
Computer Software
7.8%
Retail
10.8%
Computer Software
6.8%
 
Internet
5.8%
Financial Services
6.5%
Retail
5.0%
 
Marketing and Advertising
4.6%
Computer Software
6.5%
Marketing and Advertising
4.1%
 
Retail
4.3%
Pharmaceuticals
4.3%
Financial Services
4.1%
 
Other
64.6%
Other
51.6%
Other
68.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Hospital & Health Care

I can’t tirn it off and walk away from work! No vacation without uninstalling the app practically

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

G2 Crowd User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

 
 

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