Compare LiveAgent, Oracle Service Cloud (formerly RightNow), and Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

Pricing

 
All-inclusive
$39/month
User Seat
Customer Engagement Plan
$115
/month per user
 
Ticket+Chat
$29/month
User Seat
Dynamics 365 Plan
$210
/month per user
 
Ticket
$9/month
User Seat
Unified Operations Plan
$190
/month per user
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Customer Engagement Plan
$115/month per user
Dynamics 365 Plan
$210/month per user
Unified Operations Plan
$190/month per user
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.1
7.9
Ease of Use
Ease of Use
9.1
7.7
7.3
Ease of Setup
Ease of Setup
8.8
6.8
6.9
Ease of Admin
Ease of Admin
8.9
7.3
7.4
Quality of Support
Quality of Support
9.2
7.2
7.3
Ease of Doing Business With
Ease of Doing Business With
9.2
7.3
7.6
Product Direction (% positive)
Product Direction (% positive)
9.1
5.7
6.1
Meets Requirements
LiveAgent
8.9
Oracle Service Cloud (formerly RightNow)
8.1
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.9
Ease of Use
LiveAgent
9.1
Oracle Service Cloud (formerly RightNow)
7.7
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.3
Ease of Setup
LiveAgent
8.8
Oracle Service Cloud (formerly RightNow)
6.8
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
6.9
Ease of Admin
LiveAgent
8.9
Oracle Service Cloud (formerly RightNow)
7.3
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.4
Quality of Support
LiveAgent
9.2
Oracle Service Cloud (formerly RightNow)
7.2
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.3
Ease of Doing Business With
LiveAgent
9.2
Oracle Service Cloud (formerly RightNow)
7.3
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.6
Product Direction (% positive)
LiveAgent
9.1
Oracle Service Cloud (formerly RightNow)
5.7
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
6.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
58.3%
6.2%
30.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.7%
33.3%
40.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.1%
60.5%
29.5%
LiveAgent
Small-Business
58.3%
Mid-Market
29.7%
Enterprise
12.1%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.2%
Mid-Market
33.3%
Enterprise
60.5%
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Small-Business
30.3%
Mid-Market
40.1%
Enterprise
29.5%

Reviewers' Industry

 
Information Technology and Services
12.0%
Information Technology and Services
17.1%
Information Technology and Services
11.2%
 
Computer Software
6.9%
Retail
14.5%
Computer Software
6.7%
 
Computer & Network Security
6.3%
Computer Software
7.7%
Retail
5.0%
 
Internet
5.3%
Financial Services
6.0%
Marketing and Advertising
4.1%
 
Retail
4.1%
Pharmaceuticals
3.4%
Financial Services
4.1%
 
Other
65.4%
Other
51.3%
Other
69.0%
LiveAgent
Information Technology and Services
12.0%
Computer Software
6.9%
Computer & Network Security
6.3%
Internet
5.3%
Retail
4.1%
Other
65.4%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
17.1%
Retail
14.5%
Computer Software
7.7%
Financial Services
6.0%
Pharmaceuticals
3.4%
Other
51.3%
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Information Technology and Services
11.2%
Computer Software
6.7%
Retail
5.0%
Marketing and Advertising
4.1%
Financial Services
4.1%
Other
69.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Unable to add placeholders/variables to canned messages. Unable to add ticket fields that agents are required to complete before a ticket can be closed. Unable to export all ticket data for a selected range, agent, department. You must export each ticket...

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

G2 Crowd User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 Crowd User

Unable to add placeholders/variables to canned messages. Unable to add ticket fields that agents are required to complete before a ticket can be closed. Unable to export all ticket data for a selected range, agent, department. You must export each ticket...

Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Most Helpful Favorable Review
Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
G2 Crowd User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

Screenshots

 
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Oracle Service Cloud (formerly RightNow)
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
No videos provided

Downloads

LiveAgent
Oracle Service Cloud (formerly RightNow)
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
No downloads provided
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