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Compare LiveAgent, Oracle Service Cloud (formerly RightNow), and Oracle CRM On Demand

 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 800 reviews)
8.2
(Based on 51 reviews)
7.3
(Based on 41 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 801 reviews)
8.0
(Based on 50 reviews)
7.0
(Based on 41 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 527 reviews)
7.3
(Based on 36 reviews)
6.8
(Based on 22 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 526 reviews)
7.5
(Based on 36 reviews)
7.1
(Based on 24 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 758 reviews)
7.4
(Based on 46 reviews)
6.7
(Based on 38 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 512 reviews)
7.4
(Based on 34 reviews)
7.1
(Based on 21 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 789 reviews)
5.9
(Based on 49 reviews)
4.5
(Based on 40 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
64.3%
8.8%
4.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
22.6%
33.3%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.1%
57.9%
59.5%
 
Information Technology and Services
12.9%
Information Technology and Services
20.4%
Information Technology and Services
12.2%
 
Computer Software
7.8%
Retail
10.8%
Computer Software
12.2%
 
Internet
5.8%
Financial Services
6.5%
Management Consulting
6.1%
 
Marketing and Advertising
4.6%
Computer Software
6.5%
Higher Education
6.1%
 
Retail
4.3%
Pharmaceuticals
4.3%
Computer & Network Security
6.1%
 
Other
64.7%
Other
51.6%
Other
57.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Mary H.
Administrator in Building Materials

Ease of customization in most areas, intergration with outside websites is pretty easy to configure, reporting module is pretty easy to use as far as pointing and clicking to select fields needed. Easy to set up different access for different roles and I...

Most Helpful Critical Review
Most Helpful Critical Review
Jindrich S.
Executive Sponsor in Computer Software

We are using downloadable version of Live Agent and we host it on our servers. Well, and it looks like we are in trap now. Because of Live Agent unpredictable pricing policy. When I bought additional agent licence 3 months ago, I paid 120 EUR. This was...

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Kevin D.
Administrator in Computer Software

UI is old and crusty. Salesforce.com is setting the bar and OCRMOD is not rising up to the competition. Fixed number of custom objects over inflates their value. No place to load any kind of script (outside of direct javascript injections) to accomplish...

 
 

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