Compare LiveAgent, Oracle Service Cloud (formerly RightNow), and Oracle CRM On Demand

Pricing

 
All-inclusive
$39/month
User Seat
 
Ticket+Chat
$29/month
User Seat
 
Ticket
$9/month
User Seat
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
Oracle CRM On Demand
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.1
7.0
Ease of Use
Ease of Use
9.1
7.6
6.7
Ease of Setup
Ease of Setup
8.8
6.6
6.4
Ease of Admin
Ease of Admin
8.9
7.2
6.8
Quality of Support
Quality of Support
9.2
7.1
6.4
Ease of Doing Business With
Ease of Doing Business With
9.2
7.1
6.8
Product Direction (% positive)
Product Direction (% positive)
9.1
5.6
3.9
Meets Requirements
LiveAgent
8.9
Oracle Service Cloud (formerly RightNow)
8.1
Oracle CRM On Demand
7.0
Ease of Use
LiveAgent
9.1
Oracle Service Cloud (formerly RightNow)
7.6
Oracle CRM On Demand
6.7
Ease of Setup
LiveAgent
8.8
Oracle Service Cloud (formerly RightNow)
6.6
Oracle CRM On Demand
6.4
Ease of Admin
LiveAgent
8.9
Oracle Service Cloud (formerly RightNow)
7.2
Oracle CRM On Demand
6.8
Quality of Support
LiveAgent
9.2
Oracle Service Cloud (formerly RightNow)
7.1
Oracle CRM On Demand
6.4
Ease of Doing Business With
LiveAgent
9.2
Oracle Service Cloud (formerly RightNow)
7.1
Oracle CRM On Demand
6.8
Product Direction (% positive)
LiveAgent
9.1
Oracle Service Cloud (formerly RightNow)
5.6
Oracle CRM On Demand
3.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
58.4%
6.5%
4.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.5%
32.5%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.1%
61.0%
59.5%
LiveAgent
Small-Business
58.4%
Mid-Market
29.5%
Enterprise
12.1%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.5%
Mid-Market
32.5%
Enterprise
61.0%
Oracle CRM On Demand
Small-Business
4.8%
Mid-Market
35.7%
Enterprise
59.5%

Reviewers' Industry

 
Information Technology and Services
12.0%
Information Technology and Services
16.8%
Information Technology and Services
12.2%
 
Computer Software
6.8%
Retail
14.2%
Computer Software
12.2%
 
Computer & Network Security
6.3%
Computer Software
8.0%
Management Consulting
6.1%
 
Internet
5.3%
Financial Services
6.2%
Higher Education
6.1%
 
Retail
4.1%
Pharmaceuticals
3.5%
Computer & Network Security
6.1%
 
Other
65.4%
Other
51.3%
Other
57.1%
LiveAgent
Information Technology and Services
12.0%
Computer Software
6.8%
Computer & Network Security
6.3%
Internet
5.3%
Retail
4.1%
Other
65.4%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
16.8%
Retail
14.2%
Computer Software
8.0%
Financial Services
6.2%
Pharmaceuticals
3.5%
Other
51.3%
Oracle CRM On Demand
Information Technology and Services
12.2%
Computer Software
12.2%
Management Consulting
6.1%
Higher Education
6.1%
Computer & Network Security
6.1%
Other
57.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Mary H.
Administrator in Building Materials

Ease of customization in most areas, intergration with outside websites is pretty easy to configure, reporting module is pretty easy to use as far as pointing and clicking to select fields needed. Easy to set up different access for different roles and I...

Most Helpful Critical Review
Most Helpful Critical Review
Lindsay W.
User in Broadcast Media

There is not much that I dislike. I've never had an issue with it.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Kevin D.
Administrator in Computer Software

UI is old and crusty. Salesforce.com is setting the bar and OCRMOD is not rising up to the competition. Fixed number of custom objects over inflates their value. No place to load any kind of script (outside of direct javascript injections) to accomplish...

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Lindsay W.
User in Broadcast Media

There is not much that I dislike. I've never had an issue with it.

Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Oracle CRM On Demand
Most Helpful Favorable Review
Mary H.
Administrator in Building Materials

Ease of customization in most areas, intergration with outside websites is pretty easy to configure, reporting module is pretty easy to use as far as pointing and clicking to select fields needed. Easy to set up different access for different roles and I...

Most Helpful Critical Review
Kevin D.
Administrator in Computer Software

UI is old and crusty. Salesforce.com is setting the bar and OCRMOD is not rising up to the competition. Fixed number of custom objects over inflates their value. No place to load any kind of script (outside of direct javascript injections) to accomplish...

Screenshots

 
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Oracle Service Cloud (formerly RightNow)
Oracle CRM On Demand

Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Oracle CRM On Demand
No videos provided

Downloads

LiveAgent
Oracle Service Cloud (formerly RightNow)
Oracle CRM On Demand
No downloads provided
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