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Compare LiveAgent, Oracle Service Cloud (formerly RightNow), and Zendesk Support

 
All-inclusive
$39/month User Seat
Essential
$5 /month
 
Ticket+Chat
$29/month User Seat
Team
$19 /month
 
Ticket
$9/month User Seat
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 802 reviews)
8.2
(Based on 51 reviews)
8.7
(Based on 1,228 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 803 reviews)
8.0
(Based on 50 reviews)
8.7
(Based on 1,232 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 527 reviews)
7.3
(Based on 36 reviews)
8.3
(Based on 587 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 526 reviews)
7.5
(Based on 36 reviews)
8.4
(Based on 610 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 760 reviews)
7.4
(Based on 46 reviews)
8.5
(Based on 1,043 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 512 reviews)
7.4
(Based on 34 reviews)
8.6
(Based on 573 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 791 reviews)
5.9
(Based on 49 reviews)
7.8
(Based on 1,220 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
64.0%
8.8%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
22.8%
33.3%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.2%
57.9%
16.2%
 
Information Technology and Services
13.0%
Information Technology and Services
20.4%
Computer Software
18.4%
 
Computer Software
7.7%
Retail
10.8%
Information Technology and Services
15.1%
 
Internet
5.8%
Financial Services
6.5%
Internet
10.7%
 
Marketing and Advertising
4.5%
Computer Software
6.5%
Marketing and Advertising
5.1%
 
Retail
4.4%
Pharmaceuticals
4.3%
Telecommunications
3.3%
 
Other
64.6%
Other
51.6%
Other
47.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

I don't like that you have to be logged in it for it to send a chime that someone has a question or needs something. Wish that it could be linked to something else you DO have to be in all day, like outlook or something that it would somehow connect with...

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 

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