Compare LiveAgent vs ProProfs Knowledge Base Software

See this comparison of LiveAgent vs. ProProfs Knowledge Base Software based on data from user reviews. LiveAgent rates 4.5/5 stars with 662 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 6 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 615 reviews)
9.1
(Based on 5 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 615 reviews)
9.7
(Based on 5 reviews)
Ease of Setup
Ease of Setup
8.7
(Based on 425 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.9
(Based on 424 reviews)
Not enough data available
Quality of Support
Quality of Support
9.1
(Based on 581 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
9.1
(Based on 412 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
9.1
(Based on 604 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.8%
33.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.2%
66.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.0%
0.0%
 
Information Technology and Services
12.5%
Computer Software
28.6%
 
Computer Software
7.4%
Information Technology and Services
14.3%
 
Internet
5.8%
Graphic Design
14.3%
 
Retail
5.3%
Arts and Crafts
14.3%
 
Telecommunications
3.6%
Telecommunications
14.3%
 
Other
65.3%
Other
14.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Most Helpful Critical Review
Most Helpful Critical Review
Tonya C.
User

tech support was not the best. had to wait for long period of time to get help

 
 

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