Compare LiveAgent vs ProProfs Knowledge Base Software

See this comparison of LiveAgent vs. ProProfs Knowledge Base Software based on data from user reviews. LiveAgent rates 4.5/5 stars with 608 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 6 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Ticket
$12/month User Seat
 
Ticket+Chat
$29/month User Seat
 
All-inclusive
$59/month User Seat
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 569 reviews)
9.1
(Based on 5 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 569 reviews)
9.7
(Based on 5 reviews)
Ease of Setup
Ease of Setup
8.7
(Based on 397 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.9
(Based on 398 reviews)
Not enough data available
Quality of Support
Quality of Support
9.1
(Based on 537 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
9.1
(Based on 385 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
9.2
(Based on 559 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
63.4%
33.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.8%
66.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.9%
0.0%
 
Information Technology and Services
12.3%
Computer Software
28.6%
 
Computer Software
7.4%
Information Technology and Services
14.3%
 
Internet
6.4%
Graphic Design
14.3%
 
Retail
5.6%
Arts and Crafts
14.3%
 
Telecommunications
3.3%
Telecommunications
14.3%
 
Other
64.9%
Other
14.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

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Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

doesn't always play nicely with our CMS -- sometimes we have to contact support for help

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Jacqueline R.
User

Really there is nothing to dislike about ProProfs

 
 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

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Kate avatar
Kate from G2 Crowd

Need help?

I can help.