Compare LiveAgent vs Salesforce Knowledge

See this comparison of LiveAgent vs. Salesforce Knowledge based on data from user reviews. LiveAgent rates 4.5/5 stars with 647 reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 601 reviews)
8.7
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 601 reviews)
7.9
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 416 reviews)
7.9
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 415 reviews)
8.1
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 568 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 404 reviews)
8.3
(Based on 7 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 591 reviews)
7.4
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.9%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.4%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.7%
50.0%
 
Information Technology and Services
12.5%
Internet
22.2%
 
Computer Software
7.6%
Computer Software
16.7%
 
Internet
6.0%
Computer & Network Security
11.1%
 
Retail
5.5%
Hospital & Health Care
11.1%
 
Marketing and Advertising
3.2%
Insurance
11.1%
 
Other
65.2%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 Crowd User in Information Technology and Services

I like Salesforce Knowledge user interface

Most Helpful Critical Review
Most Helpful Critical Review
Gam C.
Agency in Marketing and Advertising

It is clear to me that they're not very knowledgeable of what I want.

G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
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Kate from G2 Crowd

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