Compare LiveAgent vs Salesforce Knowledge
See this
comparison of LiveAgent vs. Salesforce Knowledge
based on data from user reviews. LiveAgent rates 4.5/5 stars with 1,035 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial Unavailable
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial
Salesforce Knowledge
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.8
Ease of Use
Ease of Use
9.1
8.1
Ease of Setup
Ease of Setup
8.8
7.5
Ease of Admin
Ease of Admin
8.9
7.8
Quality of Support
Quality of Support
9.2
8.1
Ease of Doing Business With
Ease of Doing Business With
9.2
8.3
Product Direction (% positive)
Product Direction (% positive)
9.1
8.5
Meets Requirements
LiveAgent
8.9
Salesforce Knowledge
8.8
Ease of Use
LiveAgent
9.1
Salesforce Knowledge
8.1
Ease of Setup
LiveAgent
8.8
Salesforce Knowledge
7.5
Ease of Admin
LiveAgent
8.9
Salesforce Knowledge
7.8
Quality of Support
LiveAgent
9.2
Salesforce Knowledge
8.1
Ease of Doing Business With
LiveAgent
9.2
Salesforce Knowledge
8.3
Product Direction (% positive)
LiveAgent
9.1
Salesforce Knowledge
8.5

Features

Knowledge Share
Knowledge Base
LiveAgent
9.3
Salesforce Knowledge
8.8
Searchable Articles
LiveAgent
9.3
Salesforce Knowledge
8.8
Community Forums
LiveAgent
9.3
Salesforce Knowledge
8.1
Interactive FAQs & Forums
LiveAgent
9.3
Salesforce Knowledge
Not enough data available
Interaction
Web Portals
LiveAgent
9.3
Salesforce Knowledge
8.7
Forum to Reponse
LiveAgent
9.4
Salesforce Knowledge
8.7
Tickets and Tagging
LiveAgent
9.5
Salesforce Knowledge
8.0
Live Chat
LiveAgent
9.6
Salesforce Knowledge
7.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
58.4%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.5%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.1%
45.5%
LiveAgent
Small-Business
58.4%
Mid-Market
29.5%
Enterprise
12.1%
Salesforce Knowledge
Small-Business
9.1%
Mid-Market
45.5%
Enterprise
45.5%

Reviewers' Industry

 
Information Technology and Services
12.0%
Internet
22.2%
 
Computer Software
6.8%
Computer Software
22.2%
 
Computer & Network Security
6.3%
Insurance
11.1%
 
Internet
5.3%
Hospital & Health Care
11.1%
 
Retail
4.1%
Textiles
5.6%
 
Other
65.4%
Other
27.8%
LiveAgent
Information Technology and Services
12.0%
Computer Software
6.8%
Computer & Network Security
6.3%
Internet
5.3%
Retail
4.1%
Other
65.4%
Salesforce Knowledge
Internet
22.2%
Computer Software
22.2%
Insurance
11.1%
Hospital & Health Care
11.1%
Textiles
5.6%
Other
27.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Whitney T.
Administrator in Building Materials

Salesforce Knowledge was my right hand man in building my company's salesforce dashboards. I went to it any time I needed help on a formula or how to add a rule.

Most Helpful Critical Review
Most Helpful Critical Review
Kimberly F.
User in Retail

The system often lags behind real time. We may have 10 calls waiting, and it shows 2, or vice versa. Live Agent also seems to get bogged down at times and not work correctly, causing us to lose calls or chats and requiring us to log off and back on to...

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Kimberly F.
User in Retail

The system often lags behind real time. We may have 10 calls waiting, and it shows 2, or vice versa. Live Agent also seems to get bogged down at times and not work correctly, causing us to lose calls or chats and requiring us to log off and back on to...

Salesforce Knowledge
Most Helpful Favorable Review
Whitney T.
Administrator in Building Materials

Salesforce Knowledge was my right hand man in building my company's salesforce dashboards. I went to it any time I needed help on a formula or how to add a rule.

Most Helpful Critical Review
G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

Screenshots

 
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No screenshots provided
Salesforce Knowledge
No screenshots provided

Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Salesforce Knowledge
No videos provided

Downloads

 No downloads provided
LiveAgent
Salesforce Knowledge
No downloads provided
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