Compare LiveAgent vs Salesforce Knowledge

See this

comparison of LiveAgent vs. Salesforce Knowledge
based on data from user reviews. LiveAgent rates 4.4/5 stars with 711 reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 Request More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 660 reviews)
8.7
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 660 reviews)
7.9
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 436 reviews)
7.9
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 435 reviews)
8.1
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 624 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 423 reviews)
8.3
(Based on 7 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 649 reviews)
7.4
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.9%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.2%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.8%
50.0%
 
Information Technology and Services
13.0%
Internet
22.2%
 
Computer Software
7.5%
Computer Software
16.7%
 
Internet
5.4%
Computer & Network Security
11.1%
 
Retail
5.1%
Hospital & Health Care
11.1%
 
Telecommunications
3.8%
Insurance
11.1%
 
Other
65.2%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 Crowd User in Information Technology and Services

I like Salesforce Knowledge user interface

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

There are no tickets specifically assigned to agents, it is just a big pool to get to when we have time. There are benefits to this, but also makes it harder to prioritize above all the other things we have to get done.

G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
 No screenshots provided.
 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided.
 No downloads provided.
Request More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.