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Compare LiveAgent vs Salesforce Knowledge

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comparison of LiveAgent vs. Salesforce Knowledge
based on data from user reviews. LiveAgent rates 4.5/5 stars with 830 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 767 reviews)
8.9
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 768 reviews)
8.3
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 510 reviews)
7.8
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 509 reviews)
8.0
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 726 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 495 reviews)
8.5
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 757 reviews)
8.7
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
64.4%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
22.7%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.8%
45.5%
 
Information Technology and Services
12.8%
Internet
22.2%
 
Computer Software
8.0%
Computer Software
22.2%
 
Internet
6.0%
Insurance
11.1%
 
Marketing and Advertising
4.7%
Hospital & Health Care
11.1%
 
Retail
4.4%
Textiles
5.6%
 
Other
64.0%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Haven't used it enough to identify what I actively dislike.

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
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