Compare LiveAgent vs Salesforce Knowledge

See this comparison of LiveAgent vs. Salesforce Knowledge based on data from user reviews. LiveAgent rates 4.5/5 stars with 608 reviews. Salesforce Knowledge rates 3.6/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Ticket
$12/month User Seat
 
Ticket+Chat
$29/month User Seat
 
All-inclusive
$59/month User Seat
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
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Meets Requirements
Meets Requirements
8.8
(Based on 569 reviews)
Not enough data available
Ease of Use
Ease of Use
9.0
(Based on 569 reviews)
Not enough data available
Ease of Setup
Ease of Setup
8.7
(Based on 397 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.9
(Based on 398 reviews)
Not enough data available
Quality of Support
Quality of Support
9.1
(Based on 537 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
9.1
(Based on 385 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
9.2
(Based on 559 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
63.4%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.8%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.9%
60.0%
 
Information Technology and Services
12.3%
Computer Software
33.3%
 
Computer Software
7.4%
Computer & Network Security
22.2%
 
Internet
6.4%
Internet
22.2%
 
Retail
5.6%
Insurance
22.2%
 
Telecommunications
3.3%
 
Other
64.9%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 Crowd User

I love that we can write knowledge articles for internal use or for our clients and that we can associate our articles with cases so if anyone needs to reference an article, it is easily searchable.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Retail

That calls are dropped while in que or dropped upon answer. I dislike that you can not search directly for a email. I dislike that it is always freezing and you are consultancy ringing but nothing showing up.

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
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Kate avatar
Kate from G2 Crowd

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