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Compare LiveAgent vs Salesforce Service Cloud

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comparison of LiveAgent vs. Salesforce Service Cloud
based on data from user reviews. LiveAgent rates 4.5/5 stars with 868 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,425 reviews. Each product's score is calculated by real-time data from verified user reviews.

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LiveAgent
Salesforce Service Cloud
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Add Product
LiveAgent
LiveAgent
4.5
Based on 868 reviews
Salesforce Service Cloud
Salesforce Service Cloud
4.1
Based on 1,425 reviews
Optimized for quick response
 
All-inclusive
$39/month User Seat
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Ticket
$9/month User Seat
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Ticket+Chat
$29/month User Seat
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 802 reviews)
8.6
(Based on 1,279 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 803 reviews)
8.2
(Based on 1,280 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 527 reviews)
7.7
(Based on 556 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 526 reviews)
8.1
(Based on 563 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 760 reviews)
8.2
(Based on 1,125 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 512 reviews)
8.5
(Based on 550 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 791 reviews)
8.0
(Based on 1,260 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
64.0%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
22.8%
41.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.2%
33.3%
 
Information Technology and Services
13.0%
Computer Software
14.8%
 
Computer Software
7.7%
Information Technology and Services
14.7%
 
Internet
5.8%
Internet
8.4%
 
Marketing and Advertising
4.5%
Hospital & Health Care
3.7%
 
Retail
4.4%
Financial Services
3.3%
 
Other
64.6%
Other
55.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Haven't used it enough to identify what I actively dislike.

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

 
 

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