Compare LiveAgent vs SF Service Cloud

See this comparison of LiveAgent vs. Salesforce Service Cloud based on data from user reviews. LiveAgent rates 4.5/5 stars with 528 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1125 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Ticket
$12/month User Seat
 
Ticket+Chat
$29/month User Seat
 
All-inclusive
$59/month User Seat
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 501 reviews)
8.5
(Based on 1014 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 501 reviews)
8.1
(Based on 1014 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 356 reviews)
7.6
(Based on 467 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 356 reviews)
8.1
(Based on 475 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 474 reviews)
8.2
(Based on 887 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 346 reviews)
8.5
(Based on 463 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 492 reviews)
8.0
(Based on 1000 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
63.1%
27.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.1%
42.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.8%
30.5%
 
Information Technology and Services
12.7%
Computer Software
17.2%
 
Computer Software
7.5%
Information Technology and Services
13.7%
 
Internet
7.4%
Internet
9.6%
 
Retail
5.2%
Hospital & Health Care
3.5%
 
Marketing and Advertising
3.7%
Non-Profit Organization Management
3.5%
 
Other
63.5%
Other
52.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

I don't like that you have to be logged in it for it to send a chime that someone has a question or needs something. Wish that it could be linked to something else you DO have to be in all day, like outlook or something that it would somehow connect with...

G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

 
 

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Kate from G2 Crowd

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