Compare LiveAgent vs SF Service Cloud

See this comparison of LiveAgent vs. Salesforce Service Cloud based on data from user reviews. LiveAgent rates 4.5/5 stars with 630 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1203 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Ticket
$12/month User Seat
 
Ticket+Chat
$29/month User Seat
 
All-inclusive
$59/month User Seat
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 588 reviews)
8.5
(Based on 1082 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 588 reviews)
8.1
(Based on 1083 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 408 reviews)
7.7
(Based on 491 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 408 reviews)
8.1
(Based on 499 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 555 reviews)
8.2
(Based on 951 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 396 reviews)
8.5
(Based on 489 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 578 reviews)
8.0
(Based on 1069 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
62.4%
26.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.2%
41.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.4%
31.5%
 
Information Technology and Services
12.6%
Computer Software
16.7%
 
Computer Software
7.6%
Information Technology and Services
14.6%
 
Internet
6.2%
Internet
9.0%
 
Retail
5.5%
Hospital & Health Care
3.5%
 
Telecommunications
3.2%
Non-Profit Organization Management
3.3%
 
Other
65.0%
Other
52.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Kimberly F.
User in Retail

The system often lags behind real time. We may have 10 calls waiting, and it shows 2, or vice versa. Live Agent also seems to get bogged down at times and not work correctly, causing us to lose calls or chats and requiring us to log off and back on to...

G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

 
 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Ask LiveAgent a Question
Contact LiveAgent
Ask SF Service Cloud a QuestionContact SF Service Cloud
Kate from G2 Crowd

Need help?

I can help.