G2 Crowd builds the world's largest business commerce platform fueled by $100M in funding šŸš€

Compare LiveAgent vs Salesforce Service Cloud

See this

comparison of LiveAgent vs. Salesforce Service Cloud
based on data from user reviews. LiveAgent rates 4.4/5 stars with 724 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,390 reviews. Each product's score is calculated by real-time data from verified user reviews.

Add Product
LiveAgent
Salesforce Service Cloud
Optimized for quick response
Add Product
LiveAgent
LiveAgent
4.4
Based on 724 reviews
Salesforce Service Cloud
Salesforce Service Cloud
4.1
Based on 1,390 reviews
Optimized for quick response
 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 671 reviews)
8.5
(Based on 1,246 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 671 reviews)
8.1
(Based on 1,248 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 445 reviews)
7.8
(Based on 562 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 444 reviews)
8.2
(Based on 572 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 634 reviews)
8.2
(Based on 1,101 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 432 reviews)
8.5
(Based on 557 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 660 reviews)
8.1
(Based on 1,230 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.8%
25.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.5%
41.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.7%
32.9%
 
Information Technology and Services
13.0%
Computer Software
15.8%
 
Computer Software
7.8%
Information Technology and Services
15.4%
 
Internet
5.3%
Internet
8.5%
 
Retail
5.0%
Financial Services
3.7%
 
Telecommunications
3.9%
Hospital & Health Care
3.5%
 
Other
65.1%
Other
53.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Shelby B.
User

i do not dislike anything about live chat

Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

 
 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided.
 No downloads provided.
Ask SF Service Cloud a QuestionContact SF Service Cloud
Kate from G2 Crowd

Need help?

I can help.