Compare LiveAgent vs Salesforce Service Cloud

See this comparison of LiveAgent vs. Salesforce Service Cloud based on data from user reviews. LiveAgent rates 4.5/5 stars with 697 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,350 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 647 reviews)
8.5
(Based on 1,210 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 647 reviews)
8.1
(Based on 1,212 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 432 reviews)
7.7
(Based on 548 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 431 reviews)
8.2
(Based on 558 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 611 reviews)
8.2
(Based on 1,067 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 419 reviews)
8.5
(Based on 544 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 636 reviews)
8.1
(Based on 1,196 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.4%
25.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.2%
41.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.4%
32.9%
 
Information Technology and Services
12.9%
Computer Software
16.1%
 
Computer Software
7.6%
Information Technology and Services
15.1%
 
Internet
5.5%
Internet
8.6%
 
Retail
5.3%
Financial Services
3.7%
 
Telecommunications
3.7%
Hospital & Health Care
3.5%
 
Other
65.1%
Other
53.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

 
 

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