Compare LiveAgent, Salesforce Service Cloud, and Freshdesk
 LiveAgent 4.5 Based on 966 reviews |  Salesforce Service Cloud 4.1 Based on 1,461 reviews Optimized for quick response |  Freshdesk 4.4 Based on 1,996 reviews |
Pricing
Ticket+Chat $29/month User Seat | Salesforce Service Essentials $ 25 USD Per user/month (billed annually) | Sprout Free for UNLIMITED agents | |
All-inclusive $39/month User Seat | Lightning Professional $ 75 USD Per user/month (billed annually) | Blossom $19 / agent / month billed annually | |
Ticket $9/month User Seat | Lightning Enterprise $ 150 USD Per user/month (billed annually) | Garden $35 / agent / month billed annually | |
| ‐ | Lightning Unlimited $ 300 USD Per user/month (billed annually) | Estate $49 / agent / month billed annually | |
| ‐ | ‐ | Forest $89 / agent / month billed annually | |
Free Trial | Free Trial | Free Trial |
Ratings
| Meets Requirements | 9.0 (Based on 899 reviews) | 8.6 (Based on 1,307 reviews) | 8.6 (Based on 1,856 reviews) |
| Ease of Use | 9.1 (Based on 900 reviews) | 8.2 (Based on 1,309 reviews) | 8.9 (Based on 1,866 reviews) |
| Ease of Setup | 8.9 (Based on 615 reviews) | 7.7 (Based on 572 reviews) | 8.7 (Based on 1,341 reviews) |
| Ease of Admin | 9.0 (Based on 612 reviews) | 8.1 (Based on 578 reviews) | 8.8 (Based on 1,375 reviews) |
| Quality of Support | 9.2 (Based on 856 reviews) | 8.2 (Based on 1,151 reviews) | 9.0 (Based on 1,801 reviews) |
| Ease of Doing Business With | 9.2 (Based on 599 reviews) | 8.5 (Based on 562 reviews) | 9.0 (Based on 1,309 reviews) |
| Product Direction (% positive) | 9.1 (Based on 887 reviews) | 8.0 (Based on 1,289 reviews) | 8.8 (Based on 1,851 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 61.4% | 25.4% | 53.6% |
Mid-Market (51-1000 emp.) | 26.3% | 41.1% | 35.6% |
Enterprise (> 1000 emp.) | 12.4% | 33.5% | 10.7% |
Reviewers' Industry
Information Technology and Services 11.9% | Information Technology and Services 14.6% | Information Technology and Services 20.6% | |
Computer Software 7.1% | Computer Software 14.6% | Computer Software 14.2% | |
Computer & Network Security 5.9% | Internet 8.3% | Internet 5.9% | |
Internet 5.6% | Hospital & Health Care 3.7% | Education Management 3.7% | |
Marketing and Advertising 4.2% | Financial Services 3.4% | E-Learning 3.5% | |
Other 65.3% | Other 55.5% | Other 52.2% |
Reviews
| Most Helpful Favorable Review | Herby O. Administrator in Philanthropy LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and... | G2 Crowd User in Online Media Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party... | Clyde C. User in Music Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier... |
| Most Helpful Critical Review | G2 Crowd User in Health, Wellness and Fitness I m confused how it all connects together | Josh E. User in Computer Software The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen... | Ted F. Administrator in Mining & Metals They do not offer a WYSIWYG editor globally. |
