Compare LiveAgent, Salesforce Service Cloud, and Freshdesk

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LiveAgent
Salesforce Service Cloud
Optimized for quick response
Freshdesk
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LiveAgent
LiveAgent
4.5
Based on 966 reviews
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Salesforce Service Cloud
Salesforce Service Cloud
4.1
Based on 1,461 reviews
Optimized for quick response
remove product
Freshdesk
Freshdesk
4.4
Based on 1,996 reviews
 
Ticket+Chat
$29/month User Seat
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
Sprout
Free for UNLIMITED agents
 
All-inclusive
$39/month User Seat
Lightning Professional
$ 75 USD Per user/month (billed annually)
Blossom
$19 / agent / month billed annually
 
Ticket
$9/month User Seat
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
Garden
$35 / agent / month billed annually
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 899 reviews)
8.6
(Based on 1,307 reviews)
8.6
(Based on 1,856 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 900 reviews)
8.2
(Based on 1,309 reviews)
8.9
(Based on 1,866 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 615 reviews)
7.7
(Based on 572 reviews)
8.7
(Based on 1,341 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 612 reviews)
8.1
(Based on 578 reviews)
8.8
(Based on 1,375 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 856 reviews)
8.2
(Based on 1,151 reviews)
9.0
(Based on 1,801 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 599 reviews)
8.5
(Based on 562 reviews)
9.0
(Based on 1,309 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 887 reviews)
8.0
(Based on 1,289 reviews)
8.8
(Based on 1,851 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.4%
25.4%
53.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
41.1%
35.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.4%
33.5%
10.7%
 
Information Technology and Services
11.9%
Information Technology and Services
14.6%
Information Technology and Services
20.6%
 
Computer Software
7.1%
Computer Software
14.6%
Computer Software
14.2%
 
Computer & Network Security
5.9%
Internet
8.3%
Internet
5.9%
 
Internet
5.6%
Hospital & Health Care
3.7%
Education Management
3.7%
 
Marketing and Advertising
4.2%
Financial Services
3.4%
E-Learning
3.5%
 
Other
65.3%
Other
55.5%
Other
52.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Health, Wellness and Fitness

I m confused how it all connects together

Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
 

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