Compare LiveAgent, Salesforce Service Cloud, and LiveChat

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LiveAgent
Salesforce Service Cloud
Optimized for quick response
LiveChat
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LiveAgent
LiveAgent
4.5
Based on 967 reviews
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Salesforce Service Cloud
Salesforce Service Cloud
4.1
Based on 1,463 reviews
Optimized for quick response
remove product
LiveChat
LiveChat
4.5
Based on 528 reviews
 
Ticket
$9/month User Seat
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
Starter
$16 per seat / month
 
Ticket+Chat
$29/month User Seat
Lightning Professional
$ 75 USD Per user/month (billed annually)
Team
$33 per seat / month
 
All-inclusive
$39/month User Seat
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
Business
$50 per seat / month
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 900 reviews)
8.6
(Based on 1,309 reviews)
9.2
(Based on 501 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 901 reviews)
8.2
(Based on 1,311 reviews)
9.4
(Based on 500 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 615 reviews)
7.7
(Based on 574 reviews)
9.2
(Based on 208 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 612 reviews)
8.1
(Based on 580 reviews)
9.2
(Based on 208 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 857 reviews)
8.2
(Based on 1,153 reviews)
9.2
(Based on 461 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 599 reviews)
8.5
(Based on 564 reviews)
9.2
(Based on 201 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 888 reviews)
8.0
(Based on 1,291 reviews)
8.5
(Based on 499 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.4%
25.4%
48.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.2%
41.1%
35.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.3%
33.5%
16.3%
 
Information Technology and Services
11.9%
Information Technology and Services
14.6%
Computer Software
9.3%
 
Computer Software
7.1%
Computer Software
14.6%
Information Technology and Services
8.6%
 
Computer & Network Security
5.9%
Internet
8.3%
Internet
5.1%
 
Internet
5.6%
Hospital & Health Care
3.7%
Retail
4.9%
 
Marketing and Advertising
4.2%
Financial Services
3.4%
Telecommunications
3.5%
 
Other
65.4%
Other
55.5%
Other
68.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The help documents are hard to find and not as clear as they could be.

G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

G2 Crowd User in Computer Software

Not much I didn't like about the application. It was a simple enough format for easy use.

 
 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

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Kate from G2 Crowd

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