Compare LiveAgent, Salesforce Service Cloud, and Zendesk Support

 
Ticket
$9/month User Seat
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
Essential
$5 /month
 
All-inclusive
$39/month User Seat
Lightning Professional
$ 75 USD Per user/month (billed annually)
Team
$19 /month
 
Ticket+Chat
$29/month User Seat
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
Professional
$49 /month
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 900 reviews)
8.6
(Based on 1,308 reviews)
8.8
(Based on 1,270 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 901 reviews)
8.2
(Based on 1,310 reviews)
8.7
(Based on 1,274 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 615 reviews)
7.7
(Based on 573 reviews)
8.3
(Based on 602 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 612 reviews)
8.1
(Based on 579 reviews)
8.4
(Based on 625 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 857 reviews)
8.2
(Based on 1,152 reviews)
8.5
(Based on 1,083 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 599 reviews)
8.5
(Based on 563 reviews)
8.6
(Based on 587 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 888 reviews)
8.0
(Based on 1,290 reviews)
7.8
(Based on 1,262 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.4%
25.4%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.2%
41.1%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.3%
33.5%
16.3%
 
Information Technology and Services
11.9%
Information Technology and Services
14.6%
Computer Software
18.1%
 
Computer Software
7.1%
Computer Software
14.6%
Information Technology and Services
15.1%
 
Computer & Network Security
5.9%
Internet
8.3%
Internet
10.6%
 
Internet
5.6%
Hospital & Health Care
3.7%
Marketing and Advertising
5.0%
 
Marketing and Advertising
4.2%
Financial Services
3.4%
Telecommunications
3.3%
 
Other
65.4%
Other
55.5%
Other
48.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Joyce C.
Agency in Marketing and Advertising

It is clear to me that they're not very knowledgeable of what I want.

G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 

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