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Compare LiveAgent vs SnapEngage

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comparison of LiveAgent vs. SnapEngage
based on data from user reviews. LiveAgent rates 4.4/5 stars with 715 reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
Premier Plan
$420 month
 
Ticket+Chat
$29/month User Seat
Plus Plan (Most Popular!)
$140 /month
 
Ticket
$9/month User Seat
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 663 reviews)
8.8
(Based on 119 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 663 reviews)
9.3
(Based on 121 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 439 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 438 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 627 reviews)
9.2
(Based on 110 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 426 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 652 reviews)
8.7
(Based on 119 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.9%
42.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.4%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.7%
9.8%
 
Information Technology and Services
13.0%
Computer Software
14.9%
 
Computer Software
7.7%
Information Technology and Services
14.2%
 
Internet
5.3%
Financial Services
5.4%
 
Retail
5.1%
Insurance
4.7%
 
Telecommunications
3.9%
Telecommunications
4.7%
 
Other
65.0%
Other
56.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

I don't like that you have to be logged in it for it to send a chime that someone has a question or needs something. Wish that it could be linked to something else you DO have to be in all day, like outlook or something that it would somehow connect with...

G2 Crowd User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

 
 

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Kate from G2 Crowd

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