Compare LiveAgent vs SnapEngage

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comparison of LiveAgent vs. SnapEngage
based on data from user reviews. LiveAgent rates 4.5/5 stars with 794 reviews. SnapEngage rates 4.5/5 stars with 124 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
Premier Plan
$420 month
 
Ticket+Chat
$29/month User Seat
Plus Plan (Most Popular!)
$140 /month
 
Ticket
$9/month User Seat
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 733 reviews)
8.8
(Based on 120 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 734 reviews)
9.3
(Based on 122 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 491 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 490 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 696 reviews)
9.2
(Based on 111 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 477 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 722 reviews)
8.7
(Based on 120 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
64.0%
42.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
23.2%
48.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.8%
9.8%
 
Information Technology and Services
12.7%
Computer Software
14.8%
 
Computer Software
8.0%
Information Technology and Services
14.8%
 
Internet
6.0%
Financial Services
5.4%
 
Marketing and Advertising
4.8%
Insurance
4.7%
 
Retail
4.5%
Telecommunications
4.7%
 
Other
63.9%
Other
55.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

I felt like the whole program was a bit dated and clunky

Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

 
 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

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Kate from G2 Crowd

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