Compare LiveAgent vs SnapEngage

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comparison of LiveAgent vs. SnapEngage
based on data from user reviews. LiveAgent rates 4.5/5 stars with 967 reviews. SnapEngage rates 4.5/5 stars with 127 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
Essentials
From $16 per user / per month
 
Ticket+Chat
$29/month User Seat
Professional
From $26 per user / per month
 
Ticket
$9/month User Seat
Enterprise
From $40 per user / per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 900 reviews)
8.8
(Based on 123 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 901 reviews)
9.3
(Based on 125 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 615 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 612 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 857 reviews)
9.2
(Based on 114 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 599 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 888 reviews)
8.7
(Based on 123 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.4%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.2%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.3%
9.5%
 
Information Technology and Services
11.9%
Information Technology and Services
14.5%
 
Computer Software
7.1%
Computer Software
14.5%
 
Computer & Network Security
5.9%
Financial Services
5.3%
 
Internet
5.6%
Telecommunications
4.6%
 
Marketing and Advertising
4.2%
Insurance
4.6%
 
Other
65.4%
Other
56.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
Kimberly F.
User in Retail

The system often lags behind real time. We may have 10 calls waiting, and it shows 2, or vice versa. Live Agent also seems to get bogged down at times and not work correctly, causing us to lose calls or chats and requiring us to log off and back on to...

Aubree G.
User

the layout isn't always aesthetically pleasing

 
 

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