Compare LiveAgent vs Solvvy

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comparison of LiveAgent vs. Solvvy
based on data from user reviews. LiveAgent rates 4.5/5 stars with 969 reviews. Solvvy rates 4.8/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

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LiveAgent
Solvvy
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Add Product
LiveAgent
LiveAgent
4.5
Based on 969 reviews
Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 901 reviews)
9.0
(Based on 20 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 902 reviews)
9.3
(Based on 20 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 615 reviews)
9.1
(Based on 19 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 612 reviews)
9.3
(Based on 20 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 858 reviews)
9.5
(Based on 20 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 599 reviews)
9.7
(Based on 20 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 889 reviews)
10.0
(Based on 20 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.4%
15.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.2%
84.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.4%
0.0%
 
Information Technology and Services
12.0%
Internet
31.3%
 
Computer Software
7.1%
Computer Software
28.1%
 
Computer & Network Security
5.9%
Retail
15.6%
 
Internet
5.6%
Consumer Electronics
6.3%
 
Marketing and Advertising
4.1%
Computer Networking
6.3%
 
Other
65.3%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

James S.
Administrator

The widget is so streamlined that the Customer isn't disappointed when the first step is Self Help. Then its an easy click to get to a representative!

Most Helpful Critical Review
Most Helpful Critical Review
Shawn l.
Consultant

Nothing really. Program is amazing

G2 Crowd User

I don't get track of help articles presented to a user before submission of the ticket by that user. It think it would be great to see track of presented articles to determine wether something is missing in the existing knowledge base.

 
 

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