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Compare LiveAgent vs Talkus

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comparison of LiveAgent vs. Talkus
based on data from user reviews. LiveAgent rates 4.4/5 stars with 724 reviews. Talkus rates 4.7/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 671 reviews)
9.0
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 671 reviews)
9.3
(Based on 12 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 445 reviews)
9.6
(Based on 10 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 444 reviews)
8.9
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 634 reviews)
9.4
(Based on 12 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 432 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 660 reviews)
10.0
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.8%
83.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.5%
8.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.7%
8.3%
 
Information Technology and Services
13.0%
Internet
25.0%
 
Computer Software
7.8%
Logistics and Supply Chain
16.7%
 
Internet
5.3%
Higher Education
8.3%
 
Retail
5.0%
Marketing and Advertising
8.3%
 
Telecommunications
3.9%
E-Learning
8.3%
 
Other
65.1%
Other
33.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Barry K.
Administrator in Logistics and Supply Chain

The integration with Slack helps our teams to keep all comms in one place. The ability to show relevant info about the user to the support engineer makes their life a lot easier.

Most Helpful Critical Review
Most Helpful Critical Review
Ashlee N.
Administrator

We probably could've used it for more as it does have many features, but I think we are too small of a company that it didn't solve a problem for us as much as we thought it would.

Nicolas S.
Administrator in Internet

We need more clarity on the dashboard. It's hard to understand automation, etc... it would be great to implement phone call from twill as well

 
 

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