Compare LiveAgent vs TeamSupport

See this

comparison of LiveAgent vs. TeamSupport
based on data from user reviews. LiveAgent rates 4.4/5 stars with 711 reviews. TeamSupport rates 4.3/5 stars with 481 reviews. Each product's score is calculated by real-time data from verified user reviews.

Add Product
Add Product
LiveAgent
LiveAgent
4.4
Based on 711 reviews
TeamSupport
TeamSupport
4.3
Based on 481 reviews
 
All-inclusive
$39/month User Seat
Support Desk
$50 / agent / month billed annually
 
Ticket+Chat
$29/month User Seat
Enterprise
$65 / agent / month billed annually
 
Ticket
$9/month User Seat
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 660 reviews)
8.7
(Based on 468 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 660 reviews)
8.8
(Based on 469 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 436 reviews)
8.5
(Based on 220 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 435 reviews)
8.8
(Based on 221 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 624 reviews)
9.0
(Based on 424 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 423 reviews)
9.3
(Based on 226 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 649 reviews)
9.1
(Based on 470 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.9%
41.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.2%
48.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.8%
10.4%
 
Information Technology and Services
13.0%
Computer Software
27.9%
 
Computer Software
7.5%
Information Technology and Services
21.4%
 
Internet
5.4%
Internet
5.9%
 
Retail
5.1%
Financial Services
4.6%
 
Telecommunications
3.8%
Hospitality
3.8%
 
Other
65.2%
Other
36.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

There are no tickets specifically assigned to agents, it is just a big pool to get to when we have time. There are benefits to this, but also makes it harder to prioritize above all the other things we have to get done.

Gergana A.
Administrator

1. We get logged out with a message "Session Expired" all the time. It is very annoying. It would log us out even after trying to submit a reply to a ticket. 2. Integrations aren't made easy to accomplish 3. There are no ways to customize a customer hub...

 
 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kate from G2 Crowd

Need help?

I can help.