Compare LiveAgent vs TeamSupport
See this
comparison of LiveAgent vs. TeamSupport
based on data from user reviews. LiveAgent rates 4.5/5 stars with 1,035 reviews. TeamSupport rates 4.3/5 stars with 516 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
All-inclusive
$39/month User Seat
Support Desk
$50 / agent / month billed annually
 
Ticket+Chat
$29/month User Seat
Enterprise
$65 / agent / month billed annually
 
Ticket
$9/month User Seat
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.6
Ease of Use
Ease of Use
9.1
8.6
Ease of Setup
Ease of Setup
8.8
8.3
Ease of Admin
Ease of Admin
8.9
8.7
Quality of Support
Quality of Support
9.2
8.8
Ease of Doing Business With
Ease of Doing Business With
9.2
9.2
Product Direction (% positive)
Product Direction (% positive)
9.1
9.0
Meets Requirements
LiveAgent
8.9
TeamSupport
8.6
Ease of Use
LiveAgent
9.1
TeamSupport
8.6
Ease of Setup
LiveAgent
8.8
TeamSupport
8.3
Ease of Admin
LiveAgent
8.9
TeamSupport
8.7
Quality of Support
LiveAgent
9.2
TeamSupport
8.8
Ease of Doing Business With
LiveAgent
9.2
TeamSupport
9.2
Product Direction (% positive)
LiveAgent
9.1
TeamSupport
9.0

Features

Ticket and Case Management
Workflow
LiveAgent
8.8
TeamSupport
8.4
Response Automation
LiveAgent
8.8
TeamSupport
8.5
SLA Management
LiveAgent
8.7
TeamSupport
8.4
Attachments/Screencasts
LiveAgent
8.7
TeamSupport
8.6
Ticket Collaboration
LiveAgent
9.0
TeamSupport
8.8
Ticket creation user experience
LiveAgent
9.0
TeamSupport
8.9
Ticket response user experience
LiveAgent
9.0
TeamSupport
8.8
Knowledge Share
Knowledge Base
LiveAgent
9.3
TeamSupport
8.2
Searchable Articles
LiveAgent
9.3
TeamSupport
8.3
Community Forums
LiveAgent
9.3
TeamSupport
7.9
Interactive FAQs & Forums
LiveAgent
9.3
TeamSupport
8.3
Interaction
Web Portals
LiveAgent
9.3
TeamSupport
8.7
Forum to Reponse
LiveAgent
9.4
TeamSupport
8.4
Tickets and Tagging
LiveAgent
9.5
TeamSupport
8.8
Live Chat
LiveAgent
9.6
TeamSupport
8.4
Communication Channels
Customer Portal
LiveAgent
8.8
TeamSupport
8.4
Email to Case
LiveAgent
9.1
TeamSupport
8.9
Chat/Live Support
LiveAgent
9.2
TeamSupport
8.4
Social Integration
LiveAgent
8.7
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
LiveAgent
8.8
TeamSupport
7.9
Customer and Contacts Database
LiveAgent
8.7
TeamSupport
8.6
Products and Version Tracking
LiveAgent
8.9
TeamSupport
8.6
Call Scripting
LiveAgent
9.0
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
LiveAgent
8.9
TeamSupport
Not enough data available
Self Service/Community
Forums
LiveAgent
8.8
TeamSupport
8.3
Knowledge Base
LiveAgent
8.7
TeamSupport
8.4
Ideas/Feedback
LiveAgent
8.8
TeamSupport
8.4
Q&A
LiveAgent
8.9
TeamSupport
8.4
Reporting & Analytics
Social Monitoring
LiveAgent
8.7
TeamSupport
Not enough data available
Reporting
LiveAgent
8.7
TeamSupport
8.3
Dashboards
LiveAgent
8.9
TeamSupport
8.6
Platform
ITIL Compliance
LiveAgent
8.9
TeamSupport
Not enough data available
Mobile User Support
LiveAgent
8.2
TeamSupport
7.4
Customization
LiveAgent
8.7
TeamSupport
8.4
User, Role, and Access Management
LiveAgent
8.7
TeamSupport
8.7
Internationalization
LiveAgent
8.8
TeamSupport
7.8
Performance & Reliability
LiveAgent
9.0
TeamSupport
8.7
Integration APIs
LiveAgent
8.6
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
58.4%
41.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.5%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.1%
11.3%
LiveAgent
Small-Business
58.4%
Mid-Market
29.5%
Enterprise
12.1%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%

Reviewers' Industry

 
Information Technology and Services
12.0%
Computer Software
27.2%
 
Computer Software
6.8%
Information Technology and Services
21.0%
 
Computer & Network Security
6.3%
Internet
5.7%
 
Internet
5.3%
Financial Services
4.4%
 
Retail
4.1%
Hospitality
3.6%
 
Other
65.4%
Other
38.1%
LiveAgent
Information Technology and Services
12.0%
Computer Software
6.8%
Computer & Network Security
6.3%
Internet
5.3%
Retail
4.1%
Other
65.4%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Kimberly F.
User in Retail

The system often lags behind real time. We may have 10 calls waiting, and it shows 2, or vice versa. Live Agent also seems to get bogged down at times and not work correctly, causing us to lose calls or chats and requiring us to log off and back on to...

Michael B.
User in Hospitality

As a technician who oversees a team of 14 technicians on my Cloud-based product team, I do have issues with the constant latency when: retrieving Open Tickets for a Customer, receiving an incoming chat, and the major defect when you click and drag an image...

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Kimberly F.
User in Retail

The system often lags behind real time. We may have 10 calls waiting, and it shows 2, or vice versa. Live Agent also seems to get bogged down at times and not work correctly, causing us to lose calls or chats and requiring us to log off and back on to...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Michael B.
User in Hospitality

As a technician who oversees a team of 14 technicians on my Cloud-based product team, I do have issues with the constant latency when: retrieving Open Tickets for a Customer, receiving an incoming chat, and the major defect when you click and drag an image...

Screenshots

 
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Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks