Compare LiveAgent vs TeamSupport

See this comparison of LiveAgent vs. TeamSupport based on data from user reviews. LiveAgent rates 4.5/5 stars with 647 reviews. TeamSupport rates 4.4/5 stars with 472 reviews. Each product's score is calculated by real-time data from verified user reviews.

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LiveAgent
LiveAgent
Based on 647 reviews
TeamSupport
TeamSupport
Based on 472 reviews
 
All-inclusive
$39/month User Seat
Support Desk
$50 / agent / month billed annually
 
Ticket+Chat
$29/month User Seat
Enterprise
$65 / agent / month billed annually
 
Ticket
$9/month User Seat
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote
$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 601 reviews)
8.7
(Based on 460 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 601 reviews)
8.8
(Based on 461 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 416 reviews)
8.5
(Based on 217 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 415 reviews)
8.8
(Based on 218 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 568 reviews)
9.0
(Based on 417 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 404 reviews)
9.3
(Based on 223 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 591 reviews)
9.2
(Based on 462 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.9%
42.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.4%
48.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.7%
9.5%
 
Information Technology and Services
12.5%
Computer Software
28.2%
 
Computer Software
7.6%
Information Technology and Services
22.0%
 
Internet
6.0%
Internet
6.1%
 
Retail
5.5%
Financial Services
4.7%
 
Marketing and Advertising
3.2%
Hospitality
3.9%
 
Other
65.2%
Other
35.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Gam C.
Agency in Marketing and Advertising

It is clear to me that they're not very knowledgeable of what I want.

G2 Crowd User in Internet

Subscribe and follow features are not easy to use and cause issues with adoption and keeping all in the loop on tickets.

 
 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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