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Compare LiveAgent vs TeamSupport

See this

comparison of LiveAgent vs. TeamSupport
based on data from user reviews. LiveAgent rates 4.5/5 stars with 830 reviews. TeamSupport rates 4.3/5 stars with 488 reviews. Each product's score is calculated by real-time data from verified user reviews.

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LiveAgent
TeamSupport
Add Product
LiveAgent
LiveAgent
4.5
Based on 830 reviews
TeamSupport
TeamSupport
4.3
Based on 488 reviews
 
All-inclusive
$39/month User Seat
Support Desk
$50 / agent / month billed annually
 
Ticket+Chat
$29/month User Seat
Enterprise
$65 / agent / month billed annually
 
Ticket
$9/month User Seat
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 767 reviews)
8.7
(Based on 475 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 768 reviews)
8.8
(Based on 476 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 510 reviews)
8.5
(Based on 221 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 509 reviews)
8.8
(Based on 223 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 726 reviews)
9.0
(Based on 431 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 495 reviews)
9.3
(Based on 228 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 757 reviews)
9.1
(Based on 477 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
64.4%
41.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
22.7%
47.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.8%
10.5%
 
Information Technology and Services
12.8%
Computer Software
27.7%
 
Computer Software
8.0%
Information Technology and Services
21.0%
 
Internet
6.0%
Internet
5.8%
 
Marketing and Advertising
4.7%
Financial Services
4.7%
 
Retail
4.4%
Hospitality
3.7%
 
Other
64.0%
Other
37.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Haven't used it enough to identify what I actively dislike.

G2 Crowd User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

 
 

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TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kate from G2 Crowd

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