Compare LiveAgent vs TeamSupport

See this comparison of LiveAgent vs. TeamSupport based on data from user reviews. LiveAgent rates 4.5/5 stars with 608 reviews. TeamSupport rates 4.4/5 stars with 462 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Liveagent
Teamsupport
Add Product
LiveAgent
LiveAgent
Based on 608 reviews
TeamSupport
TeamSupport
Based on 462 reviews
 
Ticket
$12/month User Seat
Support Desk
$50 / agent / month billed annually
 
Ticket+Chat
$29/month User Seat
Enterprise
$65 / agent / month billed annually
 
All-inclusive
$59/month User Seat
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 569 reviews)
8.7
(Based on 450 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 569 reviews)
8.8
(Based on 451 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 397 reviews)
8.5
(Based on 211 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 398 reviews)
8.9
(Based on 212 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 537 reviews)
9.0
(Based on 408 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 385 reviews)
9.3
(Based on 217 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.2
(Based on 559 reviews)
9.2
(Based on 451 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
63.4%
42.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.8%
48.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.9%
9.5%
 
Information Technology and Services
12.3%
Computer Software
28.3%
 
Computer Software
7.4%
Information Technology and Services
21.9%
 
Internet
6.4%
Internet
6.0%
 
Retail
5.6%
Financial Services
4.6%
 
Telecommunications
3.3%
Hospitality
4.0%
 
Other
64.9%
Other
35.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

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Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Retail

That calls are dropped while in que or dropped upon answer. I dislike that you can not search directly for a email. I dislike that it is always freezing and you are consultancy ringing but nothing showing up.

G2 Crowd User in Computer Software

Team Support really needs an app! We do a lot of support over the weekend, and it would be great to have an app to review open tickets on, and submit tickets! We could help our customers so much more effectively. Also please improve the seach function....

 
 

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Kate from G2 Crowd

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