Compare LiveAgent vs Teamwork Desk
See this
comparison of LiveAgent vs. Teamwork Desk
based on data from user reviews. LiveAgent rates 4.5/5 stars with 1,036 reviews. Teamwork Desk rates 4.4/5 stars with 35 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
All-inclusive
$39/month
User Seat
Starter
$7
per agent, per month (billed annually)
 
Ticket+Chat
$29/month
User Seat
Plus
$13
per agent, per month (billed annually)
 
Ticket
$9/month
User Seat
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.9
Ease of Use
Ease of Use
9.1
8.6
Ease of Setup
Ease of Setup
8.8
8.6
Ease of Admin
Ease of Admin
8.9
8.9
Quality of Support
Quality of Support
9.2
8.9
Ease of Doing Business With
Ease of Doing Business With
9.2
8.9
Product Direction (% positive)
Product Direction (% positive)
9.1
9.2
Meets Requirements
LiveAgent
8.9
Teamwork Desk
8.9
Ease of Use
LiveAgent
9.1
Teamwork Desk
8.6
Ease of Setup
LiveAgent
8.8
Teamwork Desk
8.6
Ease of Admin
LiveAgent
8.9
Teamwork Desk
8.9
Quality of Support
LiveAgent
9.2
Teamwork Desk
8.9
Ease of Doing Business With
LiveAgent
9.2
Teamwork Desk
8.9
Product Direction (% positive)
LiveAgent
9.1
Teamwork Desk
9.2

Features

Ticket and Case Management
Workflow
LiveAgent
8.8
Teamwork Desk
8.8
Response Automation
LiveAgent
8.8
Teamwork Desk
8.9
SLA Management
LiveAgent
8.7
Teamwork Desk
Not enough data available
Attachments/Screencasts
LiveAgent
8.7
Teamwork Desk
8.7
Ticket Collaboration
LiveAgent
9.0
Teamwork Desk
8.7
Ticket creation user experience
LiveAgent
9.0
Teamwork Desk
8.9
Ticket response user experience
LiveAgent
9.0
Teamwork Desk
8.9
Knowledge Share
Knowledge Base
LiveAgent
9.3
Teamwork Desk
8.9
Searchable Articles
LiveAgent
9.3
Teamwork Desk
8.7
Community Forums
LiveAgent
9.3
Teamwork Desk
Not enough data available
Interactive FAQs & Forums
LiveAgent
9.3
Teamwork Desk
Not enough data available
Interaction
Web Portals
LiveAgent
9.3
Teamwork Desk
8.7
Forum to Reponse
LiveAgent
9.4
Teamwork Desk
Not enough data available
Tickets and Tagging
LiveAgent
9.5
Teamwork Desk
8.9
Live Chat
LiveAgent
9.6
Teamwork Desk
Not enough data available
Communication Channels
Customer Portal
LiveAgent
8.8
Teamwork Desk
8.4
Email to Case
LiveAgent
9.1
Teamwork Desk
9.2
Chat/Live Support
LiveAgent
9.2
Teamwork Desk
6.3
Social Integration
LiveAgent
8.7
Teamwork Desk
Not enough data available
Call Center
Make, Receive, and Record Calls
LiveAgent
8.8
Teamwork Desk
7.3
Customer and Contacts Database
LiveAgent
8.7
Teamwork Desk
8.5
Products and Version Tracking
LiveAgent
8.9
Teamwork Desk
7.7
Call Scripting
LiveAgent
9.0
Teamwork Desk
8.0
Interactive Voice Response (IVR)
LiveAgent
8.9
Teamwork Desk
Not enough data available
Self Service/Community
Forums
LiveAgent
8.8
Teamwork Desk
8.1
Knowledge Base
LiveAgent
8.7
Teamwork Desk
8.3
Ideas/Feedback
LiveAgent
8.8
Teamwork Desk
7.9
Q&A
LiveAgent
8.9
Teamwork Desk
8.1
Reporting & Analytics
Social Monitoring
LiveAgent
8.7
Teamwork Desk
Not enough data available
Reporting
LiveAgent
8.7
Teamwork Desk
8.0
Dashboards
LiveAgent
8.9
Teamwork Desk
8.6
Platform
ITIL Compliance
LiveAgent
8.9
Teamwork Desk
Not enough data available
Mobile User Support
LiveAgent
8.2
Teamwork Desk
8.3
Customization
LiveAgent
8.7
Teamwork Desk
7.3
User, Role, and Access Management
LiveAgent
8.7
Teamwork Desk
8.9
Internationalization
LiveAgent
8.8
Teamwork Desk
Not enough data available
Performance & Reliability
LiveAgent
9.0
Teamwork Desk
9.0
Integration APIs
LiveAgent
8.6
Teamwork Desk
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
58.4%
80.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.5%
17.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.1%
2.9%
LiveAgent
Small-Business
58.4%
Mid-Market
29.5%
Enterprise
12.1%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%

Reviewers' Industry

 
Information Technology and Services
12.0%
Marketing and Advertising
23.4%
 
Computer Software
6.8%
Information Technology and Services
19.1%
 
Computer & Network Security
6.3%
Internet
8.5%
 
Internet
5.3%
Computer Software
8.5%
 
Retail
4.1%
Logistics and Supply Chain
6.4%
 
Other
65.4%
Other
34.0%
LiveAgent
Information Technology and Services
12.0%
Computer Software
6.8%
Computer & Network Security
6.3%
Internet
5.3%
Retail
4.1%
Other
65.4%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Chris H.
Executive Sponsor in Hospital & Health Care

The best part is that it changes our daily workload from managing email to managing our work. Email sucks for this kind of stuff and as the leader of the team, it was hard for me to get up to speed on an issue when pulled into it late in the game. Now, I...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

I don't like that you have to be logged in it for it to send a chime that someone has a question or needs something. Wish that it could be linked to something else you DO have to be in all day, like outlook or something that it would somehow connect with...

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 Crowd User in Insurance

I don't like that you have to be logged in it for it to send a chime that someone has a question or needs something. Wish that it could be linked to something else you DO have to be in all day, like outlook or something that it would somehow connect with...

Teamwork Desk
Most Helpful Favorable Review
Chris H.
Executive Sponsor in Hospital & Health Care

The best part is that it changes our daily workload from managing email to managing our work. Email sucks for this kind of stuff and as the leader of the team, it was hard for me to get up to speed on an issue when pulled into it late in the game. Now, I...

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Screenshots

 
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Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Teamwork Desk
No videos provided

Downloads

 No downloads provided
LiveAgent
Teamwork Desk
No downloads provided
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