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Compare LiveAgent vs Teamwork Desk

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comparison of LiveAgent vs. Teamwork Desk
based on data from user reviews. LiveAgent rates 4.4/5 stars with 720 reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
Starter
$7 per agent, per month (billed annually)
 
Ticket+Chat
$29/month User Seat
Plus
$13 per agent, per month (billed annually)
 
Ticket
$9/month User Seat
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 668 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 668 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 444 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 443 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 631 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 431 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 657 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.7%
78.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.6%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.6%
3.1%
 
Information Technology and Services
13.1%
Marketing and Advertising
25.0%
 
Computer Software
7.8%
Information Technology and Services
20.5%
 
Internet
5.3%
Logistics and Supply Chain
6.8%
 
Retail
5.1%
Computer Software
6.8%
 
Telecommunications
3.9%
Internet
6.8%
 
Other
64.9%
Other
34.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 Crowd User in Market Research

My team is located throughout the US and Canada and we all use this tool to keep our projects on track. We use Teamwork for everything from tasks to recording time on each task. The calendar / ghantt chart view provide me with multiple views of how the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Outsourcing/Offshoring

The languages I need to log in with English and write with Arabic

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

 
 

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