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Compare LiveAgent vs Teamwork Desk

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comparison of LiveAgent vs. Teamwork Desk
based on data from user reviews. LiveAgent rates 4.5/5 stars with 840 reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
Starter
$7 per agent, per month (billed annually)
 
Ticket+Chat
$29/month User Seat
Plus
$13 per agent, per month (billed annually)
 
Ticket
$9/month User Seat
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 777 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 778 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 514 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 513 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 735 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 499 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 767 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
64.8%
78.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
22.5%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.8%
3.1%
 
Information Technology and Services
12.7%
Marketing and Advertising
25.0%
 
Computer Software
8.0%
Information Technology and Services
20.5%
 
Internet
6.0%
Logistics and Supply Chain
6.8%
 
Marketing and Advertising
4.7%
Internet
6.8%
 
Retail
4.4%
Computer Software
6.8%
 
Other
64.3%
Other
34.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 Crowd User in Publishing

I like that with a few simple clicks and a basic understanding of the website, I can filter my home page to see exactly what I need to get done and when.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

It clogged up our network and this is after TS it for months. We're looking into another chat software

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

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