Compare LiveAgent vs Teamwork Desk

See this comparison of LiveAgent vs. Teamwork Desk based on data from user reviews. LiveAgent rates 4.5/5 stars with 647 reviews. Teamwork Desk rates 4.4/5 stars with 31 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
Starter
$7 per agent, per month (billed annually)
 
Ticket+Chat
$29/month User Seat
Plus
$13 per agent, per month (billed annually)
 
Ticket
$9/month User Seat
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 601 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 601 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 416 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 415 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 568 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 404 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 591 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.9%
77.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.4%
19.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.7%
3.2%
 
Information Technology and Services
12.5%
Marketing and Advertising
25.6%
 
Computer Software
7.6%
Information Technology and Services
20.9%
 
Internet
6.0%
Computer Software
7.0%
 
Retail
5.5%
Internet
7.0%
 
Marketing and Advertising
3.2%
Publishing
4.7%
 
Other
65.2%
Other
34.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Mike L.
Administrator in Internet

I love how easy and effortless the support system is for our staff and clients. It is also great how it ties in seamlessness with Teamwork Projects.

Most Helpful Critical Review
Most Helpful Critical Review
Shelby B.
User

i do not dislike anything about live chat

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
 

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