Compare LiveAgent vs Teamwork Desk

See this comparison of LiveAgent vs. Teamwork Desk based on data from user reviews. LiveAgent rates 4.5/5 stars with 609 reviews. Teamwork Desk rates 4.4/5 stars with 31 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Ticket
$12/month User Seat
Basic
$5 per agent, per month (billed annually)
 
Ticket+Chat
$29/month User Seat
Pro
$20 per agent, per month (billed annually)
 
All-inclusive
$59/month User Seat
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 570 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 570 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 398 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 399 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 538 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 386 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.2
(Based on 560 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
63.4%
77.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.7%
19.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.9%
3.2%
 
Information Technology and Services
12.3%
Marketing and Advertising
25.6%
 
Computer Software
7.7%
Information Technology and Services
20.9%
 
Internet
6.4%
Computer Software
7.0%
 
Retail
5.6%
Internet
7.0%
 
Telecommunications
3.3%
Publishing
4.7%
 
Other
64.8%
Other
34.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
0 cyw6ezmcw7ifb0mxidpi6fqcwp3qc2bkadj6au9csotffybkmdle8dqcdwafb0zzsdph8drbg4gbkeuemfuv8uvub4g6keiqefulwsfnujeemy4exyvwij3bfsb9denl3uho2xentxc
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

0?e=1528837200&v=beta&t=6ygvul e3ptnvj2nkivtzpqtnals0q1fvladysq2gki
Erik S.
Agency in Marketing and Advertising

This is the perfect system for assigning support tickets or tasks to your developers or employees. Easy to use with features that allow you to comment internally or publicly to the client, and an ability to instantly delegate tickets to other team members.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

There are no tickets specifically assigned to agents, it is just a big pool to get to when we have time. There are benefits to this, but also makes it harder to prioritize above all the other things we have to get done.

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

 
 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided.
 No downloads provided.
Ask LiveAgent a Question
Contact LiveAgent
Ask Teamwork Desk a QuestionContact Teamwork Desk
Kate avatar
Kate from G2 Crowd

Need help?

I can help.