Compare LiveAgent vs Track-It!

See this comparison of LiveAgent vs. Track-It! based on data from user reviews. LiveAgent rates 4.5/5 stars with 662 reviews. Track-It! rates 3.6/5 stars with 69 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 615 reviews)
7.9
(Based on 65 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 615 reviews)
8.0
(Based on 65 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 425 reviews)
7.6
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 424 reviews)
8.0
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 581 reviews)
7.9
(Based on 51 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 412 reviews)
8.1
(Based on 40 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 604 reviews)
5.7
(Based on 64 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.8%
13.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.2%
55.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.0%
30.9%
 
Information Technology and Services
12.5%
Information Technology and Services
13.5%
 
Computer Software
7.4%
Hospital & Health Care
10.1%
 
Internet
5.8%
Utilities
5.6%
 
Retail
5.3%
Higher Education
5.6%
 
Telecommunications
3.6%
Law Practice
5.6%
 
Other
65.3%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
Shelby B.
User

i do not dislike anything about live chat

G2 Crowd User in Plastics

Reporting is terrible, there isn’t an easy way to get the list software on computers

 
 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

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Kate from G2 Crowd

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