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Compare LiveAgent vs Track-It!

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comparison of LiveAgent vs. Track-It!
based on data from user reviews. LiveAgent rates 4.4/5 stars with 724 reviews. Track-It! rates 3.6/5 stars with 70 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 671 reviews)
7.9
(Based on 66 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 671 reviews)
8.0
(Based on 66 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 445 reviews)
7.6
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 444 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 634 reviews)
7.9
(Based on 52 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 432 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 660 reviews)
5.8
(Based on 65 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.8%
13.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.5%
55.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.7%
31.9%
 
Information Technology and Services
13.0%
Information Technology and Services
14.3%
 
Computer Software
7.8%
Hospital & Health Care
9.9%
 
Internet
5.3%
Utilities
5.5%
 
Retail
5.0%
Higher Education
5.5%
 
Telecommunications
3.9%
Law Practice
5.5%
 
Other
65.1%
Other
59.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Haven't used it enough to identify what I actively dislike.

G2 Crowd User in Apparel & Fashion

There is no way to filter by subject or information in the ticket

 
 

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