Compare LiveAgent vs Track-It!
See this
comparison of LiveAgent vs. Track-It!
based on data from user reviews. LiveAgent rates 4.5/5 stars with 1,036 reviews. Track-It! rates 3.6/5 stars with 76 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
All-inclusive
$39/month
User Seat
 
Ticket+Chat
$29/month
User Seat
 
Ticket
$9/month
User Seat
 
Free Trial
Free Trial Unavailable
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial
Track-It!
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
7.7
Ease of Use
Ease of Use
9.1
7.8
Ease of Setup
Ease of Setup
8.8
7.3
Ease of Admin
Ease of Admin
8.9
7.8
Quality of Support
Quality of Support
9.2
7.7
Ease of Doing Business With
Ease of Doing Business With
9.2
7.9
Product Direction (% positive)
Product Direction (% positive)
9.1
5.6
Meets Requirements
LiveAgent
8.9
Track-It!
7.7
Ease of Use
LiveAgent
9.1
Track-It!
7.8
Ease of Setup
LiveAgent
8.8
Track-It!
7.3
Ease of Admin
LiveAgent
8.9
Track-It!
7.8
Quality of Support
LiveAgent
9.2
Track-It!
7.7
Ease of Doing Business With
LiveAgent
9.2
Track-It!
7.9
Product Direction (% positive)
LiveAgent
9.1
Track-It!
5.6

Features

Knowledge Share
Knowledge Base
LiveAgent
9.3
Track-It!
7.1
Searchable Articles
LiveAgent
9.3
Track-It!
6.7
Community Forums
LiveAgent
9.3
Track-It!
Not enough data available
Interactive FAQs & Forums
LiveAgent
9.3
Track-It!
Not enough data available
Interaction
Web Portals
LiveAgent
9.3
Track-It!
7.6
Forum to Reponse
LiveAgent
9.4
Track-It!
6.9
Tickets and Tagging
LiveAgent
9.5
Track-It!
8.5
Live Chat
LiveAgent
9.6
Track-It!
6.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
58.4%
12.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.5%
56.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.1%
32.0%
LiveAgent
Small-Business
58.4%
Mid-Market
29.5%
Enterprise
12.1%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%

Reviewers' Industry

 
Information Technology and Services
12.0%
Information Technology and Services
13.5%
 
Computer Software
6.8%
Hospital & Health Care
9.4%
 
Computer & Network Security
6.3%
Higher Education
7.3%
 
Internet
5.3%
Utilities
5.2%
 
Retail
4.1%
Law Practice
5.2%
 
Other
65.4%
Other
59.4%
LiveAgent
Information Technology and Services
12.0%
Computer Software
6.8%
Computer & Network Security
6.3%
Internet
5.3%
Retail
4.1%
Other
65.4%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Health, Wellness and Fitness

I m confused how it all connects together

G2 Crowd User

Lack of guidance towards best practices in IT support and project tickets management

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 Crowd User in Health, Wellness and Fitness

I m confused how it all connects together

Track-It!
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 Crowd User

Lack of guidance towards best practices in IT support and project tickets management

Screenshots

 
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Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Track-It!
No videos provided

Downloads

 No downloads provided
LiveAgent
Track-It!
No downloads provided
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