Compare LiveAgent vs Track-It!

See this comparison of LiveAgent vs. Track-It! based on data from user reviews. LiveAgent rates 4.5/5 stars with 608 reviews. Track-It! rates 3.5/5 stars with 68 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Ticket
$12/month User Seat
 
Ticket+Chat
$29/month User Seat
 
All-inclusive
$59/month User Seat
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 569 reviews)
7.9
(Based on 64 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 569 reviews)
7.9
(Based on 64 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 397 reviews)
7.5
(Based on 39 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 398 reviews)
8.0
(Based on 41 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 537 reviews)
7.9
(Based on 50 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 385 reviews)
8.0
(Based on 39 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.2
(Based on 559 reviews)
5.7
(Based on 63 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
63.4%
13.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.8%
55.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.9%
31.3%
 
Information Technology and Services
12.3%
Information Technology and Services
13.8%
 
Computer Software
7.4%
Hospital & Health Care
10.3%
 
Internet
6.4%
Utilities
5.7%
 
Retail
5.6%
Higher Education
5.7%
 
Telecommunications
3.3%
Law Practice
5.7%
 
Other
64.9%
Other
58.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

doesn't always play nicely with our CMS -- sometimes we have to contact support for help

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Yaniv R.
Administrator in Information Technology and Services

The system is now lacking a lot of features, and the features that is has are not integrated together well enough to make it easy to utilize it to the extent that it be used.

 
 

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Kate avatar
Kate from G2 Crowd

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