Compare LiveAgent, Track-It!, and Freshdesk

 
Ticket
$9/month User Seat
Sprout
Free for UNLIMITED agents
 
All-inclusive
$39/month User Seat
Blossom
$19 / agent / month billed annually
 
Ticket+Chat
$29/month User Seat
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 900 reviews)
7.9
(Based on 68 reviews)
8.6
(Based on 1,864 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 901 reviews)
8.0
(Based on 68 reviews)
8.9
(Based on 1,874 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 615 reviews)
7.5
(Based on 41 reviews)
8.7
(Based on 1,343 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 612 reviews)
8.0
(Based on 43 reviews)
8.8
(Based on 1,377 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 857 reviews)
7.9
(Based on 53 reviews)
9.0
(Based on 1,809 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 599 reviews)
8.1
(Based on 41 reviews)
9.0
(Based on 1,311 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 888 reviews)
5.9
(Based on 67 reviews)
8.8
(Based on 1,859 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.4%
12.3%
53.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.2%
56.2%
35.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.3%
31.5%
10.7%
 
Information Technology and Services
11.9%
Information Technology and Services
13.8%
Information Technology and Services
20.5%
 
Computer Software
7.1%
Hospital & Health Care
9.6%
Computer Software
14.1%
 
Computer & Network Security
5.9%
Higher Education
7.4%
Internet
5.9%
 
Internet
5.6%
Utilities
5.3%
Education Management
3.7%
 
Marketing and Advertising
4.2%
Law Practice
5.3%
E-Learning
3.5%
 
Other
65.4%
Other
58.5%
Other
52.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

the application in the mobile is not what one would expect, for an application of a cast like this, the truth is something that disappoints me a little, when I acquire something of this price, I hope, that the functionalities are optimal in all devices,...

Heather K.
User in Hospital & Health Care

my company may not use it to its potential but I think its laking in be able to share your work orders and complete as a team, instead it seems you must re assign to have another person also be assigned to work. Not good for large projects but seems its...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
 

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