Compare LiveAgent, Track-It!, and Intercom

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LiveAgent
Track-It!
Intercom
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LiveAgent
LiveAgent
4.5
Based on 967 reviews
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Track-It!
Track-It!
3.6
Based on 74 reviews
remove product
Intercom
Intercom
4.3
Based on 687 reviews
Optimized for quick response
 
All-inclusive
$39/month User Seat
Engage
$53 starting from
 
Ticket+Chat
$29/month User Seat
Respond
$53 starting from
 
Ticket
$9/month User Seat
Educate
$49 monthly flat rate
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 900 reviews)
7.9
(Based on 68 reviews)
8.7
(Based on 626 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 901 reviews)
8.0
(Based on 68 reviews)
8.8
(Based on 631 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 615 reviews)
7.5
(Based on 41 reviews)
8.5
(Based on 280 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 612 reviews)
8.0
(Based on 43 reviews)
8.8
(Based on 295 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 857 reviews)
7.9
(Based on 53 reviews)
8.7
(Based on 591 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 599 reviews)
8.1
(Based on 41 reviews)
8.9
(Based on 284 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 888 reviews)
5.9
(Based on 67 reviews)
8.7
(Based on 623 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.4%
12.3%
69.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.2%
56.2%
26.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.3%
31.5%
4.1%
 
Information Technology and Services
11.9%
Information Technology and Services
13.8%
Computer Software
24.8%
 
Computer Software
7.1%
Hospital & Health Care
9.6%
Internet
16.8%
 
Computer & Network Security
5.9%
Higher Education
7.4%
Information Technology and Services
15.0%
 
Internet
5.6%
Utilities
5.3%
Marketing and Advertising
6.9%
 
Marketing and Advertising
4.2%
Law Practice
5.3%
Education Management
2.0%
 
Other
65.4%
Other
58.5%
Other
34.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The help documents are hard to find and not as clear as they could be.

G2 Crowd User in Information Technology and Services

Old, slow software. Not kept up to date. No Mac client.

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
 

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