Compare LiveAgent, Track-It!, and LiveChat

 
All-inclusive
$39/month User Seat
Starter
$16 per seat / month
 
Ticket+Chat
$29/month User Seat
Team
$33 per seat / month
 
Ticket
$9/month User Seat
Business
$50 per seat / month
 
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 902 reviews)
7.9
(Based on 68 reviews)
9.2
(Based on 505 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 903 reviews)
8.0
(Based on 68 reviews)
9.4
(Based on 504 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 616 reviews)
7.5
(Based on 41 reviews)
9.2
(Based on 209 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 613 reviews)
8.0
(Based on 43 reviews)
9.2
(Based on 209 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 859 reviews)
7.9
(Based on 53 reviews)
9.2
(Based on 465 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 600 reviews)
8.1
(Based on 41 reviews)
9.2
(Based on 202 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 890 reviews)
5.9
(Based on 67 reviews)
8.5
(Based on 503 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.4%
12.3%
48.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.2%
56.2%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.4%
31.5%
16.2%
 
Information Technology and Services
12.0%
Information Technology and Services
13.8%
Computer Software
9.5%
 
Computer Software
7.0%
Hospital & Health Care
9.6%
Information Technology and Services
8.6%
 
Computer & Network Security
5.9%
Higher Education
7.4%
Internet
5.0%
 
Internet
5.6%
Utilities
5.3%
Retail
4.9%
 
Retail
4.1%
Law Practice
5.3%
Telecommunications
3.5%
 
Other
65.4%
Other
58.5%
Other
68.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Retail

That calls are dropped while in que or dropped upon answer. I dislike that you can not search directly for a email. I dislike that it is always freezing and you are consultancy ringing but nothing showing up.

Yaniv R.
Administrator in Higher Education

The system is now lacking a lot of features, and the features that is has are not integrated together well enough to make it easy to utilize it to the extent that it be used.

G2 Crowd User in Information Technology and Services

It’s not a separate app you can download and remained logged into all day if you are responsible to be on chat that day.

 
 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

 No downloads provided.
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Kate from G2 Crowd

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