Compare LiveAgent, Track-It!, and TeamSupport

 
All-inclusive
$39/month User Seat
Support Desk
$50 / agent / month billed annually
 
Ticket+Chat
$29/month User Seat
Enterprise
$65 / agent / month billed annually
 
Ticket
$9/month User Seat
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 900 reviews)
7.9
(Based on 68 reviews)
8.7
(Based on 491 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 901 reviews)
8.0
(Based on 68 reviews)
8.8
(Based on 492 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 615 reviews)
7.5
(Based on 41 reviews)
8.5
(Based on 232 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 612 reviews)
8.0
(Based on 43 reviews)
8.9
(Based on 234 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 857 reviews)
7.9
(Based on 53 reviews)
9.0
(Based on 446 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 599 reviews)
8.1
(Based on 41 reviews)
9.3
(Based on 239 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 888 reviews)
5.9
(Based on 67 reviews)
9.1
(Based on 491 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.4%
12.3%
41.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.2%
56.2%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.3%
31.5%
11.1%
 
Information Technology and Services
11.9%
Information Technology and Services
13.8%
Computer Software
27.3%
 
Computer Software
7.1%
Hospital & Health Care
9.6%
Information Technology and Services
20.8%
 
Computer & Network Security
5.9%
Higher Education
7.4%
Internet
5.6%
 
Internet
5.6%
Utilities
5.3%
Financial Services
4.5%
 
Marketing and Advertising
4.2%
Law Practice
5.3%
Hospitality
3.6%
 
Other
65.4%
Other
58.5%
Other
38.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Joyce C.
Agency in Marketing and Advertising

It is clear to me that they're not very knowledgeable of what I want.

Kyle L.
User in Utilities

The UI is a bit outdated and there is a lot that I don't know.

Michael B.
User in Hospitality

As a technician who oversees a team of 14 technicians on my Cloud-based product team, I do have issues with the constant latency when: retrieving Open Tickets for a Customer, receiving an incoming chat, and the major defect when you click and drag an image...

 
 

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