Compare LiveAgent, Track-It!, and Zendesk Support

 
All-inclusive
$39/month User Seat
Essential
$5 /month
 
Ticket+Chat
$29/month User Seat
Team
$19 /month
 
Ticket
$9/month User Seat
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 901 reviews)
7.9
(Based on 68 reviews)
8.8
(Based on 1,282 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 902 reviews)
8.0
(Based on 68 reviews)
8.7
(Based on 1,286 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 615 reviews)
7.5
(Based on 41 reviews)
8.3
(Based on 607 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 612 reviews)
8.0
(Based on 43 reviews)
8.4
(Based on 630 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 858 reviews)
7.9
(Based on 53 reviews)
8.5
(Based on 1,094 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 599 reviews)
8.1
(Based on 41 reviews)
8.6
(Based on 591 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 889 reviews)
5.9
(Based on 67 reviews)
7.8
(Based on 1,273 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.4%
12.3%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.2%
56.2%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.4%
31.5%
16.3%
 
Information Technology and Services
12.0%
Information Technology and Services
13.8%
Computer Software
18.0%
 
Computer Software
7.1%
Hospital & Health Care
9.6%
Information Technology and Services
15.3%
 
Computer & Network Security
5.9%
Higher Education
7.4%
Internet
10.5%
 
Internet
5.6%
Utilities
5.3%
Marketing and Advertising
4.9%
 
Marketing and Advertising
4.1%
Law Practice
5.3%
Telecommunications
3.3%
 
Other
65.3%
Other
58.5%
Other
48.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Shawn l.
Consultant

Nothing really. Program is amazing

Kyle L.
User in Utilities

The UI is a bit outdated and there is a lot that I don't know.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 

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