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Compare LiveAgent vs UseResponse

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comparison of LiveAgent vs. UseResponse
based on data from user reviews. LiveAgent rates 4.4/5 stars with 715 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
Enterprise Package
$3000+ per solution
 
Ticket+Chat
$29/month User Seat
Self-Hosted
$899 one-time fee
 
Ticket
$9/month User Seat
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 663 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 663 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 439 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 438 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 627 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 426 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 652 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.9%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.4%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.7%
14.3%
 
Information Technology and Services
13.0%
Information Technology and Services
26.3%
 
Computer Software
7.7%
Internet
10.5%
 
Internet
5.3%
Computer Software
10.5%
 
Retail
5.1%
Financial Services
10.5%
 
Telecommunications
3.9%
Semiconductors
10.5%
 
Other
65.0%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 Crowd User in Computer Software

The integrated helpdesk experience with a highly intuitive user interface.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

I don't like that you have to be logged in it for it to send a chime that someone has a question or needs something. Wish that it could be linked to something else you DO have to be in all day, like outlook or something that it would somehow connect with...

Dhruvam N.
Administrator in Information Technology and Services

Personally there was nothing to dislike in this flawless software.

 
 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

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