Compare LiveAgent vs UseResponse

See this comparison of LiveAgent vs. UseResponse based on data from user reviews. LiveAgent rates 4.5/5 stars with 655 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
Enterprise Package
$3000+ per solution
 
Ticket+Chat
$29/month User Seat
Self-Hosted
$899 one-time fee
 
Ticket
$9/month User Seat
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 608 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 608 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 420 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 419 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 575 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 408 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 597 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.9%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.3%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.9%
14.3%
 
Information Technology and Services
12.6%
Information Technology and Services
26.3%
 
Computer Software
7.5%
Internet
10.5%
 
Internet
5.9%
Computer Software
10.5%
 
Retail
5.4%
Financial Services
10.5%
 
Telecommunications
3.4%
Semiconductors
10.5%
 
Other
65.1%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 Crowd User in Computer Software

The integrated helpdesk experience with a highly intuitive user interface.

Most Helpful Critical Review
Most Helpful Critical Review
Ashlee N.
Administrator

We probably could've used it for more as it does have many features, but I think we are too small of a company that it didn't solve a problem for us as much as we thought it would.

 
 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided.
 No downloads provided.
Ask UseResponse a QuestionContact UseResponse
Kate from G2 Crowd

Need help?

I can help.