Compare LiveAgent vs UseResponse
See this
comparison of LiveAgent vs. UseResponse
based on data from user reviews. LiveAgent rates 4.5/5 stars with 1,035 reviews. UseResponse rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
All-inclusive
$39/month User Seat
Enterprise Package
$3000+ per solution
 
Ticket+Chat
$29/month User Seat
Self-Hosted
$899 one-time fee
 
Ticket
$9/month User Seat
Cloud
$15 per agent, per month
 
Free Trial
Free Trial Unavailable
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
9.0
Ease of Use
Ease of Use
9.1
9.3
Ease of Setup
Ease of Setup
8.8
9.2
Ease of Admin
Ease of Admin
8.9
9.2
Quality of Support
Quality of Support
9.2
9.9
Ease of Doing Business With
Ease of Doing Business With
9.2
9.8
Product Direction (% positive)
Product Direction (% positive)
9.1
10.0
Meets Requirements
LiveAgent
8.9
UseResponse
9.0
Ease of Use
LiveAgent
9.1
UseResponse
9.3
Ease of Setup
LiveAgent
8.8
UseResponse
9.2
Ease of Admin
LiveAgent
8.9
UseResponse
9.2
Quality of Support
LiveAgent
9.2
UseResponse
9.9
Ease of Doing Business With
LiveAgent
9.2
UseResponse
9.8
Product Direction (% positive)
LiveAgent
9.1
UseResponse
10.0

Features

Ticket and Case Management
Workflow
LiveAgent
8.8
UseResponse
9.3
Response Automation
LiveAgent
8.8
UseResponse
9.5
SLA Management
LiveAgent
8.7
UseResponse
Not enough data available
Attachments/Screencasts
LiveAgent
8.7
UseResponse
9.6
Ticket Collaboration
LiveAgent
9.0
UseResponse
9.4
Ticket creation user experience
LiveAgent
9.0
UseResponse
9.5
Ticket response user experience
LiveAgent
9.0
UseResponse
9.3
Knowledge Share
Knowledge Base
LiveAgent
9.3
UseResponse
Not enough data available
Searchable Articles
LiveAgent
9.3
UseResponse
Not enough data available
Community Forums
LiveAgent
9.3
UseResponse
Not enough data available
Interactive FAQs & Forums
LiveAgent
9.3
UseResponse
Not enough data available
Communication
Pop-up Chat
LiveAgent
9.5
UseResponse
Not enough data available
Notifications
LiveAgent
9.2
UseResponse
Not enough data available
Targeted Emails
LiveAgent
9.2
UseResponse
Not enough data available
In-App Messaging
LiveAgent
9.3
UseResponse
Not enough data available
Process
Mentions
LiveAgent
Not enough data available
UseResponse
Not enough data available
Tickets
LiveAgent
9.5
UseResponse
Not enough data available
Macros
LiveAgent
9.3
UseResponse
Not enough data available
Collaboration
LiveAgent
9.5
UseResponse
Not enough data available
Interaction
Web Portals
LiveAgent
9.3
UseResponse
Not enough data available
Forum to Reponse
LiveAgent
9.4
UseResponse
Not enough data available
Tickets and Tagging
LiveAgent
9.5
UseResponse
Not enough data available
Live Chat
LiveAgent
9.6
UseResponse
Not enough data available
Internal Use
Customization
LiveAgent
8.7
UseResponse
9.2
Conversation Archiving
LiveAgent
9.3
UseResponse
Not enough data available
Lead Development
LiveAgent
Not enough data available
UseResponse
Not enough data available
Knowledge Base
LiveAgent
9.2
UseResponse
Not enough data available
Team Inbox
LiveAgent
9.3
UseResponse
Not enough data available
Customer Profiles
LiveAgent
9.1
UseResponse
Not enough data available
Channels
Phone
LiveAgent
9.5
UseResponse
Not enough data available
Text
LiveAgent
Not enough data available
UseResponse
Not enough data available
Email
LiveAgent
9.5
UseResponse
Not enough data available
Social
LiveAgent
9.4
UseResponse
Not enough data available
Live Chat
LiveAgent
9.6
UseResponse
Not enough data available
Insight
Surveys
LiveAgent
9.2
UseResponse
Not enough data available
Reporting
LiveAgent
9.3
UseResponse
Not enough data available
Visitor Activity
LiveAgent
9.4
UseResponse
Not enough data available
Help Desk
LiveAgent
9.5
UseResponse
Not enough data available
Communication Channels
Customer Portal
LiveAgent
8.8
UseResponse
9.6
Email to Case
LiveAgent
9.1
UseResponse
9.4
Chat/Live Support
LiveAgent
9.2
UseResponse
9.0
Social Integration
LiveAgent
8.7
UseResponse
Not enough data available
Call Center
Make, Receive, and Record Calls
LiveAgent
8.8
UseResponse
Not enough data available
Customer and Contacts Database
LiveAgent
8.7
UseResponse
Not enough data available
Products and Version Tracking
LiveAgent
8.9
UseResponse
Not enough data available
Call Scripting
LiveAgent
9.0
UseResponse
Not enough data available
Interactive Voice Response (IVR)
LiveAgent
8.9
UseResponse
Not enough data available
Self Service/Community
Forums
LiveAgent
8.8
UseResponse
8.6
Knowledge Base
LiveAgent
8.7
UseResponse
9.3
Ideas/Feedback
LiveAgent
8.8
UseResponse
8.9
Q&A
LiveAgent
8.9
UseResponse
9.6
Reporting & Analytics
Social Monitoring
LiveAgent
8.7
UseResponse
Not enough data available
Reporting
LiveAgent
8.7
UseResponse
8.1
Dashboards
LiveAgent
8.9
UseResponse
8.1
Platform
ITIL Compliance
LiveAgent
8.9
UseResponse
Not enough data available
Mobile User Support
LiveAgent
8.2
UseResponse
9.3
Customization
LiveAgent
8.7
UseResponse
9.2
User, Role, and Access Management
LiveAgent
8.7
UseResponse
9.3
Internationalization
LiveAgent
8.8
UseResponse
9.8
Performance & Reliability
LiveAgent
9.0
UseResponse
8.5
Integration APIs
LiveAgent
8.6
UseResponse
8.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
58.5%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.4%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.1%
13.3%
LiveAgent
Small-Business
58.5%
Mid-Market
29.4%
Enterprise
12.1%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%

Reviewers' Industry

 
Information Technology and Services
12.0%
Information Technology and Services
25.0%
 
Computer Software
6.8%
Semiconductors
10.0%
 
Computer & Network Security
6.3%
Internet
10.0%
 
Internet
5.3%
Higher Education
10.0%
 
Retail
4.1%
Financial Services
10.0%
 
Other
65.4%
Other
35.0%
LiveAgent
Information Technology and Services
12.0%
Computer Software
6.8%
Computer & Network Security
6.3%
Internet
5.3%
Retail
4.1%
Other
65.4%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 Crowd User in Computer & Network Security

UseResponse is simply awesome. I set it up literally in ten minutes and their customer support immediately helped me in tuning up the configuration as soon as I got in touch with them. They replied to me basically 24/7, no matter whether I was based in...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Research

The reporting options do not suit our requirements. We'd like to be able to pull off a monthly report of all tickets and chats but this is not feasible at this stage.

G2 Crowd User in Computer Software

Minor tweaks to the interface will allow better utilization of valuable screen space on a 13-inch laptop.

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 Crowd User in Research

The reporting options do not suit our requirements. We'd like to be able to pull off a monthly report of all tickets and chats but this is not feasible at this stage.

UseResponse
Most Helpful Favorable Review
G2 Crowd User in Computer & Network Security

UseResponse is simply awesome. I set it up literally in ten minutes and their customer support immediately helped me in tuning up the configuration as soon as I got in touch with them. They replied to me basically 24/7, no matter whether I was based in...

Most Helpful Critical Review
G2 Crowd User in Computer Software

Minor tweaks to the interface will allow better utilization of valuable screen space on a 13-inch laptop.

Screenshots

 
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Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

UseResponse
No videos provided

Downloads

 No downloads provided
LiveAgent
UseResponse
No downloads provided
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