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Compare LiveAgent vs UseResponse

See this

comparison of LiveAgent vs. UseResponse
based on data from user reviews. LiveAgent rates 4.5/5 stars with 834 reviews. UseResponse rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
Enterprise Package
$3000+ per solution
 
Ticket+Chat
$29/month User Seat
Self-Hosted
$899 one-time fee
 
Ticket
$9/month User Seat
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 771 reviews)
9.1
(Based on 14 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 772 reviews)
9.4
(Based on 14 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 511 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 510 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 730 reviews)
9.9
(Based on 14 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 496 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 761 reviews)
10.0
(Based on 14 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
64.6%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
22.6%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.8%
13.3%
 
Information Technology and Services
12.8%
Information Technology and Services
25.0%
 
Computer Software
8.0%
Semiconductors
10.0%
 
Internet
6.0%
Internet
10.0%
 
Marketing and Advertising
4.7%
Higher Education
10.0%
 
Retail
4.4%
Financial Services
10.0%
 
Other
64.1%
Other
35.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Jamyn S.
Administrator in Computer Software

The UseResponse team is quick to work with us to customize their product to our needs.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

I don't like that you have to be logged in it for it to send a chime that someone has a question or needs something. Wish that it could be linked to something else you DO have to be in all day, like outlook or something that it would somehow connect with...

Matt W.
Administrator in Information Technology and Services

There isn't anything about the product that I dislike I think with time the knowledge base and user base will make information even better and easier to solve without having to go to the support center.

 
 

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