Compare LiveAgent vs Vision Helpdesk

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comparison of LiveAgent vs. Vision Helpdesk
based on data from user reviews. LiveAgent rates 4.4/5 stars with 724 reviews. Vision Helpdesk rates 4.7/5 stars with 44 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
Starter Help Desk
$12 per staff per mo billed annually
 
Ticket+Chat
$29/month User Seat
Pro Help Desk Software
$20 per staff per mo billed annually
 
Ticket
$9/month User Seat
Satellite Desk
$24 per staff per mo billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 671 reviews)
9.3
(Based on 44 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 671 reviews)
9.1
(Based on 44 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 445 reviews)
8.9
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 444 reviews)
9.3
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 634 reviews)
9.7
(Based on 43 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 432 reviews)
9.7
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 660 reviews)
9.8
(Based on 44 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.8%
61.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.5%
29.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.7%
9.1%
 
Information Technology and Services
13.0%
Non-Profit Organization Management
25.5%
 
Computer Software
7.8%
Internet
14.5%
 
Internet
5.3%
Information Technology and Services
12.7%
 
Retail
5.0%
Education Management
5.5%
 
Telecommunications
3.9%
Individual & Family Services
5.5%
 
Other
65.1%
Other
36.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Retail

That calls are dropped while in que or dropped upon answer. I dislike that you can not search directly for a email. I dislike that it is always freezing and you are consultancy ringing but nothing showing up.

G2 Crowd User

Everything was a bit slow and buggy at times.

 
 

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