Compare LiveAgent vs Vision Helpdesk

See this comparison of LiveAgent vs. Vision Helpdesk based on data from user reviews. LiveAgent rates 4.5/5 stars with 609 reviews. Vision Helpdesk rates 4.8/5 stars with 40 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Ticket
$12/month User Seat
Help Desk
$7 per staff per mo
 
Ticket+Chat
$29/month User Seat
Satellite Desk
$14 per staff per mo
 
All-inclusive
$59/month User Seat
Service Desk
$21 per staff per mo
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 570 reviews)
9.4
(Based on 40 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 570 reviews)
9.3
(Based on 40 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 398 reviews)
8.9
(Based on 38 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 399 reviews)
9.4
(Based on 38 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 538 reviews)
9.7
(Based on 40 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 386 reviews)
9.7
(Based on 38 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.2
(Based on 560 reviews)
9.7
(Based on 40 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
63.4%
62.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.7%
27.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.9%
10.0%
 
Information Technology and Services
12.3%
Non-Profit Organization Management
20.4%
 
Computer Software
7.7%
Internet
16.3%
 
Internet
6.4%
Information Technology and Services
14.3%
 
Retail
5.6%
Education Management
6.1%
 
Telecommunications
3.3%
Individual & Family Services
6.1%
 
Other
64.8%
Other
36.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

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William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
lee t.
User

It seems like no one was really using this option on my site

 
 

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Kate from G2 Crowd

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