Compare LiveAgent, Vision Helpdesk, and Freshdesk

 
Ticket
$9/month User Seat
Starter Help Desk
$12 per staff per mo billed annually
Sprout
Free for UNLIMITED agents
 
All-inclusive
$39/month User Seat
Pro Help Desk Software
$20 per staff per mo billed annually
Blossom
$19 / agent / month billed annually
 
Ticket+Chat
$29/month User Seat
Satellite Desk
$24 per staff per mo billed annually
Garden
$35 / agent / month billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
Estate
$49 / agent / month billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 900 reviews)
9.3
(Based on 44 reviews)
8.6
(Based on 1,859 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 901 reviews)
9.1
(Based on 44 reviews)
8.9
(Based on 1,869 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 615 reviews)
8.9
(Based on 42 reviews)
8.7
(Based on 1,342 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 612 reviews)
9.3
(Based on 42 reviews)
8.8
(Based on 1,376 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 857 reviews)
9.7
(Based on 43 reviews)
9.0
(Based on 1,804 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 599 reviews)
9.7
(Based on 41 reviews)
9.0
(Based on 1,310 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 888 reviews)
9.8
(Based on 44 reviews)
8.8
(Based on 1,854 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.4%
61.4%
53.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.2%
29.5%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.3%
9.1%
10.7%
 
Information Technology and Services
11.9%
Non-Profit Organization Management
25.5%
Information Technology and Services
20.6%
 
Computer Software
7.1%
Internet
14.5%
Computer Software
14.1%
 
Computer & Network Security
5.9%
Information Technology and Services
12.7%
Internet
5.9%
 
Internet
5.6%
Individual & Family Services
5.5%
Education Management
3.7%
 
Marketing and Advertising
4.2%
Education Management
5.5%
E-Learning
3.5%
 
Other
65.4%
Other
36.4%
Other
52.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Shawn l.
Consultant

Nothing really. Program is amazing

G2 Crowd User

Everything was a bit slow and buggy at times.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
 

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