Compare LiveAgent, Vision Helpdesk, Freshdesk, and Kayako

Pricing

 
Ticket
$9/month
User Seat
Starter Help Desk
$12
per staff per mo billed annually
Sprout
Free
for UNLIMITED agents
Inbox
$15
/agent/month
 
All-inclusive
$39/month
User Seat
Pro Help Desk Software
$20
per staff per mo billed annually
Blossom
$19
/ agent / month billed annually
Growth
$30
/agent/month
 
Ticket+Chat
$29/month
User Seat
Satellite Desk
$24
per staff per mo billed annually
Garden
$35
/ agent / month billed annually
Scale
$60
/agent/month
 
Pro Service Desk
$32
per staff per mo billed annually
Estate
$49
/ agent / month billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
LiveAgent
Ticket
$9/monthUser Seat
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
9.2
8.5
8.1
Ease of Use
Ease of Use
9.1
8.9
8.8
8.4
Ease of Setup
Ease of Setup
8.8
8.8
8.5
8.0
Ease of Admin
Ease of Admin
8.9
9.2
8.7
8.1
Quality of Support
Quality of Support
9.2
9.6
8.9
8.2
Ease of Doing Business With
Ease of Doing Business With
9.2
9.6
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
9.1
9.5
8.6
7.1
Meets Requirements
LiveAgent
8.9
Vision Helpdesk
9.2
Freshdesk
8.5
Kayako
8.1
Ease of Use
LiveAgent
9.1
Vision Helpdesk
8.9
Freshdesk
8.8
Kayako
8.4
Ease of Setup
LiveAgent
8.8
Vision Helpdesk
8.8
Freshdesk
8.5
Kayako
8.0
Ease of Admin
LiveAgent
8.9
Vision Helpdesk
9.2
Freshdesk
8.7
Kayako
8.1
Quality of Support
LiveAgent
9.2
Vision Helpdesk
9.6
Freshdesk
8.9
Kayako
8.2
Ease of Doing Business With
LiveAgent
9.2
Vision Helpdesk
9.6
Freshdesk
8.8
Kayako
8.4
Product Direction (% positive)
LiveAgent
9.1
Vision Helpdesk
9.5
Freshdesk
8.6
Kayako
7.1

Features

Ticket and Case Management
Workflow
LiveAgent
8.8
Vision Helpdesk
8.8
Freshdesk
8.4
Kayako
8.1
Response Automation
LiveAgent
8.8
Vision Helpdesk
9.0
Freshdesk
8.4
Kayako
8.3
SLA Management
LiveAgent
8.7
Vision Helpdesk
9.1
Freshdesk
8.2
Kayako
7.9
Attachments/Screencasts
LiveAgent
8.7
Vision Helpdesk
9.0
Freshdesk
8.4
Kayako
7.4
Ticket Collaboration
LiveAgent
9.0
Vision Helpdesk
8.6
Freshdesk
8.6
Kayako
8.5
Ticket creation user experience
LiveAgent
9.0
Vision Helpdesk
9.5
Freshdesk
8.8
Kayako
8.8
Ticket response user experience
LiveAgent
9.0
Vision Helpdesk
9.2
Freshdesk
8.8
Kayako
8.4
Knowledge Share
Knowledge Base
LiveAgent
9.3
Vision Helpdesk
9.2
Freshdesk
8.7
Kayako
8.9
Searchable Articles
LiveAgent
9.3
Vision Helpdesk
8.9
Freshdesk
8.6
Kayako
9.2
Community Forums
LiveAgent
9.3
Vision Helpdesk
8.3
Freshdesk
8.4
Kayako
8.6
Interactive FAQs & Forums
LiveAgent
9.3
Vision Helpdesk
8.3
Freshdesk
8.5
Kayako
8.5
Interaction
Web Portals
LiveAgent
9.3
Vision Helpdesk
8.9
Freshdesk
7.2
Kayako
9.0
Forum to Reponse
LiveAgent
9.4
Vision Helpdesk
9.2
Freshdesk
8.5
Kayako
8.0
Tickets and Tagging
LiveAgent
9.5
Vision Helpdesk
8.9
Freshdesk
8.8
Kayako
9.3
Live Chat
LiveAgent
9.6
Vision Helpdesk
7.3
Freshdesk
8.8
Kayako
8.9
Communication Channels
Customer Portal
LiveAgent
8.8
Vision Helpdesk
9.2
Freshdesk
8.6
Kayako
8.3
Email to Case
LiveAgent
9.1
Vision Helpdesk
9.4
Freshdesk
8.9
Kayako
8.7
Chat/Live Support
LiveAgent
9.2
Vision Helpdesk
8.2
Freshdesk
8.5
Kayako
8.2
Social Integration
LiveAgent
8.7
Vision Helpdesk
9.1
Freshdesk
8.2
Kayako
6.9
Call Center
Make, Receive, and Record Calls
LiveAgent
8.8
Vision Helpdesk
8.3
Freshdesk
8.3
Kayako
7.0
Customer and Contacts Database
LiveAgent
8.7
Vision Helpdesk
8.3
Freshdesk
7.9
Kayako
7.6
Products and Version Tracking
LiveAgent
8.9
Vision Helpdesk
8.6
Freshdesk
8.2
Kayako
6.9
Call Scripting
LiveAgent
9.0
Vision Helpdesk
9.0
Freshdesk
8.1
Kayako
6.7
Interactive Voice Response (IVR)
LiveAgent
8.9
Vision Helpdesk
8.9
Freshdesk
8.3
Kayako
6.7
Self Service/Community
Forums
LiveAgent
8.8
Vision Helpdesk
8.6
Freshdesk
8.3
Kayako
7.7
Knowledge Base
LiveAgent
8.7
Vision Helpdesk
9.2
Freshdesk
8.5
Kayako
7.9
Ideas/Feedback
LiveAgent
8.8
Vision Helpdesk
9.1
Freshdesk
8.3
Kayako
7.2
Q&A
LiveAgent
8.9
Vision Helpdesk
9.3
Freshdesk
8.5
Kayako
7.8
Reporting & Analytics
Social Monitoring
LiveAgent
8.7
Vision Helpdesk
Not enough data available
Freshdesk
8.2
Kayako
6.6
Reporting
LiveAgent
8.7
Vision Helpdesk
8.8
Freshdesk
7.8
Kayako
7.1
Dashboards
LiveAgent
8.9
Vision Helpdesk
9.0
Freshdesk
8.2
Kayako
7.6
Platform
ITIL Compliance
LiveAgent
8.9
Vision Helpdesk
9.2
Freshdesk
8.2
Kayako
7.7
Mobile User Support
LiveAgent
8.2
Vision Helpdesk
8.8
Freshdesk
8.1
Kayako
7.7
Customization
LiveAgent
8.7
Vision Helpdesk
8.1
Freshdesk
8.0
Kayako
7.8
User, Role, and Access Management
LiveAgent
8.7
Vision Helpdesk
9.0
Freshdesk
8.5
Kayako
8.2
Internationalization
LiveAgent
8.8
Vision Helpdesk
8.6
Freshdesk
8.1
Kayako
8.0
Performance & Reliability
LiveAgent
9.0
Vision Helpdesk
9.2
Freshdesk
8.8
Kayako
8.6
Integration APIs
LiveAgent
8.6
Vision Helpdesk
8.7
Freshdesk
8.2
Kayako
8.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
58.4%
63.0%
53.2%
56.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.5%
28.3%
36.1%
35.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.1%
8.7%
10.7%
7.8%
LiveAgent
Small-Business
58.4%
Mid-Market
29.5%
Enterprise
12.1%
Vision Helpdesk
Small-Business
63.0%
Mid-Market
28.3%
Enterprise
8.7%
Freshdesk
Small-Business
53.2%
Mid-Market
36.1%
Enterprise
10.7%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%

Reviewers' Industry

 
Information Technology and Services
12.0%
Non-Profit Organization Management
26.3%
Information Technology and Services
20.4%
Information Technology and Services
23.6%
 
Computer Software
6.8%
Internet
14.0%
Computer Software
14.0%
Computer Software
17.3%
 
Computer & Network Security
6.3%
Information Technology and Services
12.3%
Internet
5.9%
Telecommunications
7.2%
 
Internet
5.3%
Individual & Family Services
5.3%
Education Management
3.7%
Internet
5.3%
 
Retail
4.1%
Education Management
5.3%
E-Learning
3.4%
Marketing and Advertising
3.8%
 
Other
65.4%
Other
36.8%
Other
52.6%
Other
42.8%
LiveAgent
Information Technology and Services
12.0%
Computer Software
6.8%
Computer & Network Security
6.3%
Internet
5.3%
Retail
4.1%
Other
65.4%
Vision Helpdesk
Non-Profit Organization Management
26.3%
Internet
14.0%
Information Technology and Services
12.3%
Individual & Family Services
5.3%
Education Management
5.3%
Other
36.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

I don't like that you have to be logged in it for it to send a chime that someone has a question or needs something. Wish that it could be linked to something else you DO have to be in all day, like outlook or something that it would somehow connect with...

G2 Crowd User

Everything was a bit slow and buggy at times.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 Crowd User in Insurance

I don't like that you have to be logged in it for it to send a chime that someone has a question or needs something. Wish that it could be linked to something else you DO have to be in all day, like outlook or something that it would somehow connect with...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Vision Helpdesk
No videos provided
Freshdesk
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Request More InformationRequest More InformationAsk Freshdesk a QuestionContact FreshdeskAsk Kayako a QuestionContact Kayako