Compare LiveAgent, Vision Helpdesk, Freshdesk, and Zoho Desk

Pricing

 
Ticket
$9/month
User Seat
Starter Help Desk
$12
per staff per mo billed annually
Sprout
Free
for UNLIMITED agents
FREE
$0
/agent/month
 
All-inclusive
$39/month
User Seat
Pro Help Desk Software
$20
per staff per mo billed annually
Blossom
$19
/ agent / month billed annually
PROFESSIONAL
$12
/agent/month
 
Ticket+Chat
$29/month
User Seat
Satellite Desk
$24
per staff per mo billed annually
Garden
$35
/ agent / month billed annually
ENTERPRISE
$25
/agent/month
 
Pro Service Desk
$32
per staff per mo billed annually
Estate
$49
/ agent / month billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
LiveAgent
Ticket
$9/monthUser Seat
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
9.2
8.5
8.7
Ease of Use
Ease of Use
9.1
8.9
8.8
8.5
Ease of Setup
Ease of Setup
8.8
8.8
8.5
8.2
Ease of Admin
Ease of Admin
8.9
9.2
8.7
8.4
Quality of Support
Quality of Support
9.2
9.6
8.9
8.2
Ease of Doing Business With
Ease of Doing Business With
9.2
9.6
8.8
8.5
Product Direction (% positive)
Product Direction (% positive)
9.1
9.5
8.6
8.7
Meets Requirements
LiveAgent
8.9
Vision Helpdesk
9.2
Freshdesk
8.5
Zoho Desk
8.7
Ease of Use
LiveAgent
9.1
Vision Helpdesk
8.9
Freshdesk
8.8
Zoho Desk
8.5
Ease of Setup
LiveAgent
8.8
Vision Helpdesk
8.8
Freshdesk
8.5
Zoho Desk
8.2
Ease of Admin
LiveAgent
8.9
Vision Helpdesk
9.2
Freshdesk
8.7
Zoho Desk
8.4
Quality of Support
LiveAgent
9.2
Vision Helpdesk
9.6
Freshdesk
8.9
Zoho Desk
8.2
Ease of Doing Business With
LiveAgent
9.2
Vision Helpdesk
9.6
Freshdesk
8.8
Zoho Desk
8.5
Product Direction (% positive)
LiveAgent
9.1
Vision Helpdesk
9.5
Freshdesk
8.6
Zoho Desk
8.7

Features

Ticket and Case Management
Workflow
LiveAgent
8.8
Vision Helpdesk
8.8
Freshdesk
8.4
Zoho Desk
8.2
Response Automation
LiveAgent
8.8
Vision Helpdesk
9.0
Freshdesk
8.4
Zoho Desk
8.3
SLA Management
LiveAgent
8.7
Vision Helpdesk
9.1
Freshdesk
8.2
Zoho Desk
8.2
Attachments/Screencasts
LiveAgent
8.7
Vision Helpdesk
9.0
Freshdesk
8.4
Zoho Desk
8.3
Ticket Collaboration
LiveAgent
9.0
Vision Helpdesk
8.6
Freshdesk
8.6
Zoho Desk
8.6
Ticket creation user experience
LiveAgent
9.0
Vision Helpdesk
9.5
Freshdesk
8.8
Zoho Desk
8.7
Ticket response user experience
LiveAgent
9.0
Vision Helpdesk
9.2
Freshdesk
8.8
Zoho Desk
8.5
Knowledge Share
Knowledge Base
LiveAgent
9.3
Vision Helpdesk
9.2
Freshdesk
8.8
Zoho Desk
8.6
Searchable Articles
LiveAgent
9.3
Vision Helpdesk
8.9
Freshdesk
8.6
Zoho Desk
8.6
Community Forums
LiveAgent
9.3
Vision Helpdesk
8.3
Freshdesk
8.4
Zoho Desk
8.3
Interactive FAQs & Forums
LiveAgent
9.3
Vision Helpdesk
8.3
Freshdesk
8.5
Zoho Desk
8.3
Interaction
Web Portals
LiveAgent
9.3
Vision Helpdesk
8.9
Freshdesk
7.2
Zoho Desk
8.4
Forum to Reponse
LiveAgent
9.4
Vision Helpdesk
9.2
Freshdesk
8.5
Zoho Desk
8.4
Tickets and Tagging
LiveAgent
9.5
Vision Helpdesk
8.9
Freshdesk
8.8
Zoho Desk
8.7
Live Chat
LiveAgent
9.6
Vision Helpdesk
7.3
Freshdesk
8.8
Zoho Desk
8.5
Communication Channels
Customer Portal
LiveAgent
8.8
Vision Helpdesk
9.2
Freshdesk
8.6
Zoho Desk
8.3
Email to Case
LiveAgent
9.1
Vision Helpdesk
9.4
Freshdesk
8.9
Zoho Desk
8.7
Chat/Live Support
LiveAgent
9.2
Vision Helpdesk
8.2
Freshdesk
8.5
Zoho Desk
8.5
Social Integration
LiveAgent
8.7
Vision Helpdesk
9.1
Freshdesk
8.2
Zoho Desk
8.4
Call Center
Make, Receive, and Record Calls
LiveAgent
8.8
Vision Helpdesk
8.3
Freshdesk
8.3
Zoho Desk
8.3
Customer and Contacts Database
LiveAgent
8.7
Vision Helpdesk
8.3
Freshdesk
7.9
Zoho Desk
8.3
Products and Version Tracking
LiveAgent
8.9
Vision Helpdesk
8.6
Freshdesk
8.2
Zoho Desk
8.4
Call Scripting
LiveAgent
9.0
Vision Helpdesk
9.0
Freshdesk
8.1
Zoho Desk
8.2
Interactive Voice Response (IVR)
LiveAgent
8.9
Vision Helpdesk
8.9
Freshdesk
8.3
Zoho Desk
8.3
Self Service/Community
Forums
LiveAgent
8.8
Vision Helpdesk
8.6
Freshdesk
8.3
Zoho Desk
8.3
Knowledge Base
LiveAgent
8.7
Vision Helpdesk
9.2
Freshdesk
8.5
Zoho Desk
8.4
Ideas/Feedback
LiveAgent
8.8
Vision Helpdesk
9.1
Freshdesk
8.3
Zoho Desk
8.3
Q&A
LiveAgent
8.9
Vision Helpdesk
9.3
Freshdesk
8.5
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
LiveAgent
8.7
Vision Helpdesk
Not enough data available
Freshdesk
8.2
Zoho Desk
8.4
Reporting
LiveAgent
8.7
Vision Helpdesk
8.8
Freshdesk
7.8
Zoho Desk
8.3
Dashboards
LiveAgent
8.9
Vision Helpdesk
9.0
Freshdesk
8.2
Zoho Desk
8.5
Platform
ITIL Compliance
LiveAgent
8.9
Vision Helpdesk
9.2
Freshdesk
8.2
Zoho Desk
8.4
Mobile User Support
LiveAgent
8.2
Vision Helpdesk
8.8
Freshdesk
8.1
Zoho Desk
8.4
Customization
LiveAgent
8.7
Vision Helpdesk
8.1
Freshdesk
8.0
Zoho Desk
8.3
User, Role, and Access Management
LiveAgent
8.7
Vision Helpdesk
9.0
Freshdesk
8.5
Zoho Desk
8.4
Internationalization
LiveAgent
8.8
Vision Helpdesk
8.6
Freshdesk
8.1
Zoho Desk
8.1
Performance & Reliability
LiveAgent
9.0
Vision Helpdesk
9.2
Freshdesk
8.8
Zoho Desk
8.7
Integration APIs
LiveAgent
8.6
Vision Helpdesk
8.7
Freshdesk
8.2
Zoho Desk
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
58.3%
63.0%
53.1%
71.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.6%
28.3%
36.2%
22.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.1%
8.7%
10.7%
5.8%
LiveAgent
Small-Business
58.3%
Mid-Market
29.6%
Enterprise
12.1%
Vision Helpdesk
Small-Business
63.0%
Mid-Market
28.3%
Enterprise
8.7%
Freshdesk
Small-Business
53.1%
Mid-Market
36.2%
Enterprise
10.7%
Zoho Desk
Small-Business
71.8%
Mid-Market
22.4%
Enterprise
5.8%

Reviewers' Industry

 
Information Technology and Services
12.0%
Non-Profit Organization Management
26.3%
Information Technology and Services
20.4%
Information Technology and Services
24.3%
 
Computer Software
6.9%
Internet
14.0%
Computer Software
14.0%
Computer Software
10.8%
 
Computer & Network Security
6.3%
Information Technology and Services
12.3%
Internet
5.9%
Marketing and Advertising
4.1%
 
Internet
5.3%
Individual & Family Services
5.3%
Education Management
3.7%
Internet
4.0%
 
Retail
4.1%
Education Management
5.3%
E-Learning
3.4%
Telecommunications
3.9%
 
Other
65.4%
Other
36.8%
Other
52.7%
Other
52.9%
LiveAgent
Information Technology and Services
12.0%
Computer Software
6.9%
Computer & Network Security
6.3%
Internet
5.3%
Retail
4.1%
Other
65.4%
Vision Helpdesk
Non-Profit Organization Management
26.3%
Internet
14.0%
Information Technology and Services
12.3%
Individual & Family Services
5.3%
Education Management
5.3%
Other
36.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
Zoho Desk
Information Technology and Services
24.3%
Computer Software
10.8%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
3.9%
Other
52.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
Stephanie M.
User in Events Services

Unfortunately, not many of my colleagues use it. We only used it for a short time so I was not able to work with it very long.

G2 Crowd User

Everything was a bit slow and buggy at times.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Stephanie M.
User in Events Services

Unfortunately, not many of my colleagues use it. We only used it for a short time so I was not able to work with it very long.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Zoho Desk
Most Helpful Favorable Review
G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Vision Helpdesk
No videos provided
Freshdesk
Zoho Desk

Downloads

LiveAgent
Vision Helpdesk
No downloads provided
Zoho Desk
No downloads provided
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