Compare LiveAgent, Vision Helpdesk, and Intercom

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LiveAgent
Vision Helpdesk
Intercom
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LiveAgent
LiveAgent
4.5
Based on 967 reviews
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Vision Helpdesk
Vision Helpdesk
4.7
Based on 44 reviews
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Intercom
Intercom
4.3
Based on 686 reviews
Optimized for quick response
 
Ticket
$9/month User Seat
Starter Help Desk
$12 per staff per mo billed annually
Engage
$53 starting from
 
All-inclusive
$39/month User Seat
Pro Help Desk Software
$20 per staff per mo billed annually
Respond
$53 starting from
 
Ticket+Chat
$29/month User Seat
Satellite Desk
$24 per staff per mo billed annually
Educate
$49 monthly flat rate
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 900 reviews)
9.3
(Based on 44 reviews)
8.7
(Based on 625 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 901 reviews)
9.1
(Based on 44 reviews)
8.8
(Based on 630 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 615 reviews)
8.9
(Based on 42 reviews)
8.5
(Based on 279 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 612 reviews)
9.3
(Based on 42 reviews)
8.8
(Based on 294 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 857 reviews)
9.7
(Based on 43 reviews)
8.7
(Based on 590 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 599 reviews)
9.7
(Based on 41 reviews)
8.9
(Based on 283 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 888 reviews)
9.8
(Based on 44 reviews)
8.7
(Based on 622 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.4%
61.4%
69.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.2%
29.5%
26.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.3%
9.1%
4.1%
 
Information Technology and Services
11.9%
Non-Profit Organization Management
25.5%
Computer Software
24.8%
 
Computer Software
7.1%
Internet
14.5%
Internet
16.8%
 
Computer & Network Security
5.9%
Information Technology and Services
12.7%
Information Technology and Services
15.0%
 
Internet
5.6%
Individual & Family Services
5.5%
Marketing and Advertising
6.9%
 
Marketing and Advertising
4.2%
Education Management
5.5%
Education Management
2.0%
 
Other
65.4%
Other
36.4%
Other
34.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
Joyce C.
Agency in Marketing and Advertising

It is clear to me that they're not very knowledgeable of what I want.

G2 Crowd User

Everything was a bit slow and buggy at times.

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
 

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