Compare LiveAgent, Vision Helpdesk, and LiveChat

 
All-inclusive
$39/month User Seat
Starter Help Desk
$12 per staff per mo billed annually
Starter
$16 per seat / month
 
Ticket+Chat
$29/month User Seat
Pro Help Desk Software
$20 per staff per mo billed annually
Team
$33 per seat / month
 
Ticket
$9/month User Seat
Satellite Desk
$24 per staff per mo billed annually
Business
$50 per seat / month
 
Pro Service Desk
$32 per staff per mo billed annually
Enterprise
$149 per seat / month
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 901 reviews)
9.3
(Based on 44 reviews)
9.2
(Based on 505 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 902 reviews)
9.1
(Based on 44 reviews)
9.4
(Based on 504 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 615 reviews)
8.9
(Based on 42 reviews)
9.2
(Based on 209 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 612 reviews)
9.3
(Based on 42 reviews)
9.2
(Based on 209 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 858 reviews)
9.7
(Based on 43 reviews)
9.2
(Based on 465 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 599 reviews)
9.7
(Based on 41 reviews)
9.2
(Based on 202 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 889 reviews)
9.8
(Based on 44 reviews)
8.5
(Based on 503 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.4%
61.4%
48.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.2%
29.5%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.4%
9.1%
16.2%
 
Information Technology and Services
12.0%
Non-Profit Organization Management
25.5%
Computer Software
9.5%
 
Computer Software
7.1%
Internet
14.5%
Information Technology and Services
8.6%
 
Computer & Network Security
5.9%
Information Technology and Services
12.7%
Internet
5.0%
 
Internet
5.6%
Individual & Family Services
5.5%
Retail
4.9%
 
Marketing and Advertising
4.1%
Education Management
5.5%
Telecommunications
3.5%
 
Other
65.3%
Other
36.4%
Other
68.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Retail

That calls are dropped while in que or dropped upon answer. I dislike that you can not search directly for a email. I dislike that it is always freezing and you are consultancy ringing but nothing showing up.

G2 Crowd User

Everything was a bit slow and buggy at times.

G2 Crowd User in Information Technology and Services

It’s not a separate app you can download and remained logged into all day if you are responsible to be on chat that day.

 
 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

 No downloads provided.
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Kate from G2 Crowd

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