Compare LiveAgent, Vision Helpdesk, and TeamSupport

 
Ticket
$9/month User Seat
Starter Help Desk
$12 per staff per mo billed annually
Support Desk
$50 / agent / month billed annually
 
All-inclusive
$39/month User Seat
Pro Help Desk Software
$20 per staff per mo billed annually
Enterprise
$65 / agent / month billed annually
 
Ticket+Chat
$29/month User Seat
Satellite Desk
$24 per staff per mo billed annually
Private Cloud
Custom Contact Us for Pricing
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 900 reviews)
9.3
(Based on 44 reviews)
8.7
(Based on 493 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 901 reviews)
9.1
(Based on 44 reviews)
8.8
(Based on 494 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 615 reviews)
8.9
(Based on 42 reviews)
8.5
(Based on 233 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 612 reviews)
9.3
(Based on 42 reviews)
8.9
(Based on 235 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 857 reviews)
9.7
(Based on 43 reviews)
9.0
(Based on 448 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 599 reviews)
9.7
(Based on 41 reviews)
9.3
(Based on 240 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 888 reviews)
9.8
(Based on 44 reviews)
9.1
(Based on 493 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.4%
61.4%
41.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.2%
29.5%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.3%
9.1%
11.3%
 
Information Technology and Services
11.9%
Non-Profit Organization Management
25.5%
Computer Software
27.2%
 
Computer Software
7.1%
Internet
14.5%
Information Technology and Services
20.7%
 
Computer & Network Security
5.9%
Information Technology and Services
12.7%
Internet
5.8%
 
Internet
5.6%
Individual & Family Services
5.5%
Financial Services
4.5%
 
Marketing and Advertising
4.2%
Education Management
5.5%
Hospitality
3.6%
 
Other
65.4%
Other
36.4%
Other
38.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Kimberly F.
User in Retail

The system often lags behind real time. We may have 10 calls waiting, and it shows 2, or vice versa. Live Agent also seems to get bogged down at times and not work correctly, causing us to lose calls or chats and requiring us to log off and back on to...

G2 Crowd User

Everything was a bit slow and buggy at times.

G2 Crowd User in Hospitality

Been having issues with a customer Open Tickets refreshing

 
 

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