Compare LiveAgent, Vision Helpdesk, and Zendesk Support

 
Ticket+Chat
$29/month User Seat
Starter Help Desk
$12 per staff per mo billed annually
Essential
$5 /month
 
Ticket
$9/month User Seat
Pro Help Desk Software
$20 per staff per mo billed annually
Team
$19 /month
 
All-inclusive
$39/month User Seat
Satellite Desk
$24 per staff per mo billed annually
Professional
$49 /month
 
Pro Service Desk
$32 per staff per mo billed annually
Enterprise
$99 /month
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 900 reviews)
9.3
(Based on 44 reviews)
8.8
(Based on 1,281 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 901 reviews)
9.1
(Based on 44 reviews)
8.7
(Based on 1,285 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 615 reviews)
8.9
(Based on 42 reviews)
8.3
(Based on 607 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 612 reviews)
9.3
(Based on 42 reviews)
8.4
(Based on 630 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 857 reviews)
9.7
(Based on 43 reviews)
8.5
(Based on 1,093 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 599 reviews)
9.7
(Based on 41 reviews)
8.6
(Based on 591 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 888 reviews)
9.8
(Based on 44 reviews)
7.8
(Based on 1,272 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.5%
61.4%
39.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.2%
29.5%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.3%
9.1%
16.3%
 
Information Technology and Services
11.9%
Non-Profit Organization Management
25.5%
Computer Software
18.0%
 
Computer Software
7.1%
Internet
14.5%
Information Technology and Services
15.3%
 
Computer & Network Security
5.9%
Information Technology and Services
12.7%
Internet
10.5%
 
Internet
5.6%
Individual & Family Services
5.5%
Marketing and Advertising
4.9%
 
Marketing and Advertising
4.1%
Education Management
5.5%
Telecommunications
3.3%
 
Other
65.4%
Other
36.4%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Shawn l.
Consultant

Nothing really. Program is amazing

G2 Crowd User

Everything was a bit slow and buggy at times.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 

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