Compare LiveAgent vs Whatfix

See this comparison of LiveAgent vs. Whatfix based on data from user reviews. LiveAgent rates 4.5/5 stars with 650 reviews. Whatfix rates 4.8/5 stars with 33 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 604 reviews)
8.9
(Based on 31 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 604 reviews)
9.0
(Based on 31 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 418 reviews)
8.4
(Based on 26 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 417 reviews)
8.5
(Based on 26 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 571 reviews)
10.0
(Based on 31 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 406 reviews)
9.5
(Based on 26 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 593 reviews)
9.7
(Based on 30 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.6%
51.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.5%
30.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.0%
18.2%
 
Information Technology and Services
12.7%
Computer Software
33.3%
 
Computer Software
7.5%
Information Technology and Services
14.3%
 
Internet
6.0%
Consumer Goods
9.5%
 
Retail
5.4%
Internet
7.1%
 
Telecommunications
3.3%
Cosmetics
4.8%
 
Other
65.0%
Other
31.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Javier A.
Administrator in Non-Profit Organization Management

Whatfix staff have been friendly, accommodating, and knowledgeable. I've never once felt like a question I'm asking is dumb, or like they don't have time for me. They've been flexible with my time-frames, and helpful with tips and explanations and guidance....

Most Helpful Critical Review
Most Helpful Critical Review
Kierra W.
Agency

Sometimes it didn't work would be my only issue other then that I loved it.

Lindsay P.
Administrator in Computer Software

It can be difficult to update flows in advice to prepare for updates we do to our site. There is no easy way to update a current flow and keep it in "draft mode" till we are push site updates.

 
 

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