Compare LiveAgent vs Whatfix
See this
comparison of LiveAgent vs. Whatfix
based on data from user reviews. LiveAgent rates 4.5/5 stars with 1,036 reviews. Whatfix rates 4.7/5 stars with 42 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
All-inclusive
$39/month
User Seat
 
Ticket+Chat
$29/month
User Seat
 
Ticket
$9/month
User Seat
 
Free Trial
Free Trial Unavailable
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial
Whatfix
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.9
Ease of Use
Ease of Use
9.1
8.9
Ease of Setup
Ease of Setup
8.8
8.1
Ease of Admin
Ease of Admin
8.9
8.3
Quality of Support
Quality of Support
9.2
9.9
Ease of Doing Business With
Ease of Doing Business With
9.2
9.3
Product Direction (% positive)
Product Direction (% positive)
9.1
9.7
Meets Requirements
LiveAgent
8.9
Whatfix
8.9
Ease of Use
LiveAgent
9.1
Whatfix
8.9
Ease of Setup
LiveAgent
8.8
Whatfix
8.1
Ease of Admin
LiveAgent
8.9
Whatfix
8.3
Quality of Support
LiveAgent
9.2
Whatfix
9.9
Ease of Doing Business With
LiveAgent
9.2
Whatfix
9.3
Product Direction (% positive)
LiveAgent
9.1
Whatfix
9.7

Features

Knowledge Share
Knowledge Base
LiveAgent
9.3
Whatfix
8.8
Searchable Articles
LiveAgent
9.3
Whatfix
8.9
Community Forums
LiveAgent
9.3
Whatfix
Not enough data available
Interactive FAQs & Forums
LiveAgent
9.3
Whatfix
Not enough data available
Interaction
Web Portals
LiveAgent
9.3
Whatfix
9.4
Forum to Reponse
LiveAgent
9.4
Whatfix
10.0
Tickets and Tagging
LiveAgent
9.5
Whatfix
10.0
Live Chat
LiveAgent
9.6
Whatfix
10.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
58.4%
45.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.5%
31.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.1%
23.8%
LiveAgent
Small-Business
58.4%
Mid-Market
29.5%
Enterprise
12.1%
Whatfix
Small-Business
45.2%
Mid-Market
31.0%
Enterprise
23.8%

Reviewers' Industry

 
Information Technology and Services
12.0%
Computer Software
28.3%
 
Computer Software
6.8%
Information Technology and Services
18.9%
 
Computer & Network Security
6.3%
Consumer Goods
9.4%
 
Internet
5.3%
Internet
5.7%
 
Retail
4.1%
Telecommunications
3.8%
 
Other
65.4%
Other
34.0%
LiveAgent
Information Technology and Services
12.0%
Computer Software
6.8%
Computer & Network Security
6.3%
Internet
5.3%
Retail
4.1%
Other
65.4%
Whatfix
Computer Software
28.3%
Information Technology and Services
18.9%
Consumer Goods
9.4%
Internet
5.7%
Telecommunications
3.8%
Other
34.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 Crowd User in Cosmetics

The support received during implementation from the WhatFix team was nothing like what you would see with some other suppliers of this type. You really feel a deep desire to help and create value for the customer.

Most Helpful Critical Review
Most Helpful Critical Review
Chris B.
User in Information Technology and Services

sometimes the response time is rather slow or laggy.

Phil W.
Executive Sponsor in Computer Software

Analytics is under development (but good) Admin interface Interface can be improved

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Chris B.
User in Information Technology and Services

sometimes the response time is rather slow or laggy.

Whatfix
Most Helpful Favorable Review
G2 Crowd User in Cosmetics

The support received during implementation from the WhatFix team was nothing like what you would see with some other suppliers of this type. You really feel a deep desire to help and create value for the customer.

Most Helpful Critical Review
Phil W.
Executive Sponsor in Computer Software

Analytics is under development (but good) Admin interface Interface can be improved

Screenshots

 
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Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Whatfix
No videos provided

Downloads

 No downloads provided
LiveAgent
Whatfix
No downloads provided
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