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Compare LiveAgent vs Whatfix

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comparison of LiveAgent vs. Whatfix
based on data from user reviews. LiveAgent rates 4.5/5 stars with 834 reviews. Whatfix rates 4.8/5 stars with 36 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 771 reviews)
9.0
(Based on 34 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 772 reviews)
9.0
(Based on 34 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 511 reviews)
8.4
(Based on 28 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 510 reviews)
8.6
(Based on 28 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 730 reviews)
10.0
(Based on 34 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 496 reviews)
9.5
(Based on 28 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 761 reviews)
9.7
(Based on 33 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
64.6%
50.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
22.6%
30.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.8%
19.4%
 
Information Technology and Services
12.8%
Computer Software
29.8%
 
Computer Software
8.0%
Information Technology and Services
17.0%
 
Internet
6.0%
Consumer Goods
10.6%
 
Marketing and Advertising
4.7%
Internet
6.4%
 
Retail
4.4%
Telecommunications
4.3%
 
Other
64.1%
Other
31.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Shai O.
Administrator in Internet

Easy to use and operate. building a flow is fast and easy. The system capabilities are flexible and vast. Whatfik team is very responsive and helpful - resolving every challenge quickly and efficiently.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

I don't like that you have to be logged in it for it to send a chime that someone has a question or needs something. Wish that it could be linked to something else you DO have to be in all day, like outlook or something that it would somehow connect with...

G2 Crowd User in Information Technology and Services

I would recommend that a list view be created to view flows in a login.

 
 

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