Compare LiveAgent vs Zendesk

See this comparison of LiveAgent vs. Zendesk Support based on data from user reviews. LiveAgent rates 4.5/5 stars with 609 reviews. Zendesk Support rates 4.2/5 stars with 955 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Ticket
$12/month User Seat
Essential
$5 /month
 
Ticket+Chat
$29/month User Seat
Team
$19 /month
 
All-inclusive
$59/month User Seat
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 570 reviews)
8.7
(Based on 884 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 570 reviews)
8.6
(Based on 887 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 398 reviews)
8.3
(Based on 436 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 399 reviews)
8.4
(Based on 453 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 538 reviews)
8.5
(Based on 740 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 386 reviews)
8.5
(Based on 423 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.2
(Based on 560 reviews)
7.9
(Based on 882 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
63.4%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.7%
46.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.9%
15.1%
 
Information Technology and Services
12.3%
Computer Software
20.1%
 
Computer Software
7.7%
Information Technology and Services
14.2%
 
Internet
6.4%
Internet
12.2%
 
Retail
5.6%
Marketing and Advertising
6.5%
 
Telecommunications
3.3%
Retail
3.1%
 
Other
64.8%
Other
44.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
0 cyw6ezmcw7ifb0mxidpi6fqcwp3qc2bkadj6au9csotffybkmdle8dqcdwafb0zzsdph8drbg4gbkeuemfuv8uvub4g6keiqefulwsfnujeemy4exyvwij3bfsb9denl3uho2xentxc
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

0 15iglpxpt5qar 0ivqxgpvwpp j7rci1rt1gcbwpqqiartymnpa1vtwpcb6 1hy s5xgs9q1j emp6p109atmbb0z efpqv7s9aytqt pcg mk319bzr  yi49t0vqsy1velzzkwm5n
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
0 g336pzy3mnpvzpqrekjbnu73mcpfoynylij6sushacaqomijhkjhnfrhs3jv4xijekbeqez8blo6gs0hatxvquzuglobgs7rhtxl0shtdxiibunukitwxjakckxbqs43ta8oz0qi2u9
Stephanie M.
User in Events Services

Unfortunately, not many of my colleagues use it. We only used it for a short time so I was not able to work with it very long.

0 1js3wbhdf8nod9ucnqbcew8m0 uuynvgcrbkmjgdmh9yysnc32qceo8mo ccdzugz7b yc3mdnbrybfalnimyytdsnbuybbsanimdgtdinrrybzo  65xwufuswbfa9ecscaiqrks36tjibsjth7nm
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

Ask LiveAgent a Question
Contact LiveAgent
Ask Zendesk a QuestionContact Zendesk
Kate avatar
Kate from G2 Crowd

Need help?

I can help.