Compare LiveAgent vs Zendesk Support

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comparison of LiveAgent vs. Zendesk Support
based on data from user reviews. LiveAgent rates 4.4/5 stars with 725 reviews. Zendesk Support rates 4.2/5 stars with 1,199 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
Essential
$5 /month
 
Ticket+Chat
$29/month User Seat
Team
$19 /month
 
Ticket
$9/month User Seat
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 672 reviews)
8.7
(Based on 1,097 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 672 reviews)
8.7
(Based on 1,101 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 445 reviews)
8.3
(Based on 533 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 444 reviews)
8.4
(Based on 554 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 635 reviews)
8.5
(Based on 931 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 432 reviews)
8.6
(Based on 518 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 661 reviews)
7.9
(Based on 1,094 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.7%
38.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.6%
45.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.7%
15.8%
 
Information Technology and Services
12.9%
Computer Software
18.9%
 
Computer Software
7.8%
Information Technology and Services
14.4%
 
Internet
5.2%
Internet
11.0%
 
Retail
5.0%
Marketing and Advertising
5.3%
 
Telecommunications
3.8%
Telecommunications
3.2%
 
Other
65.2%
Other
47.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Retail

That calls are dropped while in que or dropped upon answer. I dislike that you can not search directly for a email. I dislike that it is always freezing and you are consultancy ringing but nothing showing up.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 

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