Compare LiveAgent vs Zoho Desk
See this
comparison of LiveAgent vs. Zoho Desk
based on data from user reviews. LiveAgent rates 4.5/5 stars with 1,036 reviews. Zoho Desk rates 4.3/5 stars with 1,015 reviews. Each product's score is calculated by real-time data from verified user reviews.
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LiveAgent
LiveAgent
Zoho Desk
Zoho Desk
Optimized for quick response

Pricing

 
All-inclusive
$39/month
User Seat
FREE
$0
/agent/month
 
Ticket+Chat
$29/month
User Seat
PROFESSIONAL
$12
/agent/month
 
Ticket
$9/month
User Seat
ENTERPRISE
$25
/agent/month
 
Free Trial
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.6
Ease of Use
Ease of Use
9.1
8.5
Ease of Setup
Ease of Setup
8.8
8.2
Ease of Admin
Ease of Admin
8.9
8.4
Quality of Support
Quality of Support
9.2
8.2
Ease of Doing Business With
Ease of Doing Business With
9.2
8.5
Product Direction (% positive)
Product Direction (% positive)
9.1
8.7
Meets Requirements
LiveAgent
8.9
Zoho Desk
8.6
Ease of Use
LiveAgent
9.1
Zoho Desk
8.5
Ease of Setup
LiveAgent
8.8
Zoho Desk
8.2
Ease of Admin
LiveAgent
8.9
Zoho Desk
8.4
Quality of Support
LiveAgent
9.2
Zoho Desk
8.2
Ease of Doing Business With
LiveAgent
9.2
Zoho Desk
8.5
Product Direction (% positive)
LiveAgent
9.1
Zoho Desk
8.7

Features

Ticket and Case Management
Workflow
LiveAgent
8.8
Zoho Desk
8.2
Response Automation
LiveAgent
8.8
Zoho Desk
8.3
SLA Management
LiveAgent
8.7
Zoho Desk
8.2
Attachments/Screencasts
LiveAgent
8.7
Zoho Desk
8.3
Ticket Collaboration
LiveAgent
9.0
Zoho Desk
8.6
Ticket creation user experience
LiveAgent
9.0
Zoho Desk
8.6
Ticket response user experience
LiveAgent
9.0
Zoho Desk
8.5
Knowledge Share
Knowledge Base
LiveAgent
9.3
Zoho Desk
8.6
Searchable Articles
LiveAgent
9.3
Zoho Desk
8.6
Community Forums
LiveAgent
9.3
Zoho Desk
8.3
Interactive FAQs & Forums
LiveAgent
9.3
Zoho Desk
8.3
Communication
Pop-up Chat
LiveAgent
9.5
Zoho Desk
8.9
Notifications
LiveAgent
9.2
Zoho Desk
8.9
Targeted Emails
LiveAgent
9.2
Zoho Desk
8.9
In-App Messaging
LiveAgent
9.3
Zoho Desk
8.9
Process
Mentions
LiveAgent
Not enough data available
Zoho Desk
8.8
Tickets
LiveAgent
9.5
Zoho Desk
9.0
Macros
LiveAgent
9.3
Zoho Desk
8.4
Collaboration
LiveAgent
9.5
Zoho Desk
8.8
Interaction
Web Portals
LiveAgent
9.3
Zoho Desk
8.4
Forum to Reponse
LiveAgent
9.4
Zoho Desk
8.4
Tickets and Tagging
LiveAgent
9.5
Zoho Desk
8.7
Live Chat
LiveAgent
9.6
Zoho Desk
8.4
Internal Use
Customization
LiveAgent
8.7
Zoho Desk
8.3
Conversation Archiving
LiveAgent
9.3
Zoho Desk
9.0
Lead Development
LiveAgent
Not enough data available
Zoho Desk
9.0
Knowledge Base
LiveAgent
9.1
Zoho Desk
8.8
Team Inbox
LiveAgent
9.3
Zoho Desk
8.8
Customer Profiles
LiveAgent
9.1
Zoho Desk
8.8
Channels
Phone
LiveAgent
9.5
Zoho Desk
8.6
Text
LiveAgent
Not enough data available
Zoho Desk
8.9
Email
LiveAgent
9.5
Zoho Desk
9.2
Social
LiveAgent
9.4
Zoho Desk
8.6
Live Chat
LiveAgent
9.6
Zoho Desk
8.8
Insight
Surveys
LiveAgent
9.3
Zoho Desk
8.9
Reporting
LiveAgent
9.3
Zoho Desk
8.9
Visitor Activity
LiveAgent
9.4
Zoho Desk
8.8
Help Desk
LiveAgent
9.5
Zoho Desk
9.1
Communication Channels
Customer Portal
LiveAgent
8.8
Zoho Desk
8.3
Email to Case
LiveAgent
9.1
Zoho Desk
8.7
Chat/Live Support
LiveAgent
9.2
Zoho Desk
8.5
Social Integration
LiveAgent
8.7
Zoho Desk
8.4
Call Center
Make, Receive, and Record Calls
LiveAgent
8.8
Zoho Desk
8.3
Customer and Contacts Database
LiveAgent
8.7
Zoho Desk
8.3
Products and Version Tracking
LiveAgent
8.9
Zoho Desk
8.3
Call Scripting
LiveAgent
9.0
Zoho Desk
8.2
Interactive Voice Response (IVR)
LiveAgent
8.9
Zoho Desk
8.3
Self Service/Community
Forums
LiveAgent
8.8
Zoho Desk
8.3
Knowledge Base
LiveAgent
8.7
Zoho Desk
8.4
Ideas/Feedback
LiveAgent
8.8
Zoho Desk
8.3
Q&A
LiveAgent
8.9
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
LiveAgent
8.7
Zoho Desk
8.4
Reporting
LiveAgent
8.7
Zoho Desk
8.2
Dashboards
LiveAgent
8.9
Zoho Desk
8.4
Platform
ITIL Compliance
LiveAgent
8.9
Zoho Desk
8.4
Mobile User Support
LiveAgent
8.2
Zoho Desk
8.3
Customization
LiveAgent
8.7
Zoho Desk
8.3
User, Role, and Access Management
LiveAgent
8.7
Zoho Desk
8.4
Internationalization
LiveAgent
8.8
Zoho Desk
8.1
Performance & Reliability
LiveAgent
9.0
Zoho Desk
8.7
Integration APIs
LiveAgent
8.6
Zoho Desk
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
58.4%
71.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.5%
22.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.1%
5.9%
LiveAgent
Small-Business
58.4%
Mid-Market
29.5%
Enterprise
12.1%
Zoho Desk
Small-Business
71.8%
Mid-Market
22.3%
Enterprise
5.9%

Reviewers' Industry

 
Information Technology and Services
12.0%
Information Technology and Services
24.4%
 
Computer Software
6.8%
Computer Software
10.7%
 
Computer & Network Security
6.3%
Marketing and Advertising
4.1%
 
Internet
5.3%
Internet
4.0%
 
Retail
4.1%
Telecommunications
4.0%
 
Other
65.4%
Other
52.8%
LiveAgent
Information Technology and Services
12.0%
Computer Software
6.8%
Computer & Network Security
6.3%
Internet
5.3%
Retail
4.1%
Other
65.4%
Zoho Desk
Information Technology and Services
24.4%
Computer Software
10.7%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
4.0%
Other
52.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Chris B.
User in Information Technology and Services

sometimes the response time is rather slow or laggy.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Chris B.
User in Information Technology and Services

sometimes the response time is rather slow or laggy.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Zoho Desk

Downloads

 No downloads provided
LiveAgent
Zoho Desk
No downloads provided
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