Compare LiveAgent vs Zoho Desk

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comparison of LiveAgent vs. Zoho Desk
based on data from user reviews. LiveAgent rates 4.4/5 stars with 711 reviews. Zoho Desk rates 4.3/5 stars with 602 reviews. Each product's score is calculated by real-time data from verified user reviews.

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LiveAgent
LiveAgent
4.4
Based on 711 reviews
Zoho Desk
Zoho Desk
4.3
Based on 602 reviews
 
All-inclusive
$39/month User Seat
FREE
$0 /agent/month
 
Ticket+Chat
$29/month User Seat
PROFESSIONAL
$12 /agent/month
 
Ticket
$9/month User Seat
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 660 reviews)
8.6
(Based on 552 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 660 reviews)
8.6
(Based on 553 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 436 reviews)
8.3
(Based on 438 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 435 reviews)
8.6
(Based on 440 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 624 reviews)
8.2
(Based on 500 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 423 reviews)
8.6
(Based on 412 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 649 reviews)
8.8
(Based on 544 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.9%
72.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.2%
20.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.8%
6.6%
 
Information Technology and Services
13.0%
Information Technology and Services
26.0%
 
Computer Software
7.5%
Computer Software
10.3%
 
Internet
5.4%
Marketing and Advertising
4.6%
 
Retail
5.1%
Telecommunications
4.3%
 
Telecommunications
3.8%
Internet
4.1%
 
Other
65.2%
Other
50.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
Kikne S.
User

Not very attractive visually but honestly wi get the work done

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 

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