Compare LiveAgent vs Zoho Desk

See this comparison of LiveAgent vs. Zoho Desk based on data from user reviews. LiveAgent rates 4.5/5 stars with 651 reviews. Zoho Desk rates 4.3/5 stars with 510 reviews. Each product's score is calculated by real-time data from verified user reviews.

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LiveAgent
LiveAgent
Based on 651 reviews
Zoho Desk
Zoho Desk
Based on 510 reviews
 
All-inclusive
$39/month User Seat
FREE
$0 /agent/month
 
Ticket+Chat
$29/month User Seat
PROFESSIONAL
$12 /agent/month
 
Ticket
$9/month User Seat
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 605 reviews)
8.6
(Based on 471 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 605 reviews)
8.6
(Based on 471 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 419 reviews)
8.3
(Based on 370 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 418 reviews)
8.6
(Based on 373 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 572 reviews)
8.2
(Based on 422 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 407 reviews)
8.6
(Based on 347 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 594 reviews)
8.8
(Based on 462 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.6%
72.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.4%
20.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.9%
7.2%
 
Information Technology and Services
12.7%
Information Technology and Services
26.5%
 
Computer Software
7.5%
Computer Software
10.8%
 
Internet
6.0%
Marketing and Advertising
4.4%
 
Retail
5.4%
Internet
4.3%
 
Telecommunications
3.3%
Telecommunications
4.0%
 
Other
65.1%
Other
49.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
Kierra W.
Agency

Sometimes it didn't work would be my only issue other then that I loved it.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 

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Kate from G2 Crowd

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