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Compare LiveAgent vs Zoho Desk

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comparison of LiveAgent vs. Zoho Desk
based on data from user reviews. LiveAgent rates 4.5/5 stars with 838 reviews. Zoho Desk rates 4.3/5 stars with 712 reviews. Each product's score is calculated by real-time data from verified user reviews.

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LiveAgent
Zoho Desk
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LiveAgent
LiveAgent
4.5
Based on 838 reviews
Zoho Desk
Zoho Desk
4.3
Based on 712 reviews
 
All-inclusive
$39/month User Seat
FREE
$0 /agent/month
 
Ticket+Chat
$29/month User Seat
PROFESSIONAL
$12 /agent/month
 
Ticket
$9/month User Seat
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 775 reviews)
8.7
(Based on 653 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 776 reviews)
8.6
(Based on 653 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 512 reviews)
8.3
(Based on 521 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 511 reviews)
8.6
(Based on 520 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 733 reviews)
8.3
(Based on 587 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 497 reviews)
8.6
(Based on 485 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 765 reviews)
8.9
(Based on 648 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
64.7%
72.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
22.5%
21.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.8%
6.7%
 
Information Technology and Services
12.8%
Information Technology and Services
25.4%
 
Computer Software
8.0%
Computer Software
11.1%
 
Internet
6.0%
Internet
4.5%
 
Marketing and Advertising
4.7%
Telecommunications
4.1%
 
Retail
4.4%
Marketing and Advertising
4.1%
 
Other
64.2%
Other
51.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Chris B.
User in Information Technology and Services

sometimes the response time is rather slow or laggy.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 

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