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Compare LiveChat vs Intercom

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comparison of LiveChat vs. Intercom
based on data from user reviews. LiveChat rates 4.5/5 stars with 470 reviews. Intercom rates 4.3/5 stars with 654 reviews. Each product's score is calculated by real-time data from verified user reviews.

Add Product
LiveChat
Intercom
Optimized for quick response
Add Product
LiveChat
LiveChat
4.5
Based on 470 reviews
Intercom
Intercom
4.3
Based on 654 reviews
Optimized for quick response
 
Starter
$16 per seat / month
Engage
$53 starting from
 
Team
$33 per seat / month
Respond
$53 starting from
 
Business
$50 per seat / month
Educate
$49 monthly flat rate
 
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.2
(Based on 448 reviews)
8.7
(Based on 597 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 447 reviews)
8.8
(Based on 602 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 190 reviews)
8.4
(Based on 266 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 190 reviews)
8.9
(Based on 281 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 410 reviews)
8.7
(Based on 563 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 184 reviews)
9.0
(Based on 270 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.5
(Based on 446 reviews)
8.7
(Based on 595 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
49.2%
70.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.3%
26.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
3.9%
 
Computer Software
9.7%
Computer Software
25.1%
 
Information Technology and Services
8.7%
Internet
17.1%
 
Internet
5.4%
Information Technology and Services
15.3%
 
Retail
5.2%
Marketing and Advertising
6.8%
 
Telecommunications
3.2%
Education Management
2.0%
 
Other
67.8%
Other
33.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Primary/Secondary Education

It seems like bots are running this and it is clear by the pace of the response and they dont always provide the best answer

G2 Crowd User in Internet

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
 

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Ask Intercom a QuestionContact Intercom
Kate from G2 Crowd

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