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Compare LiveChat vs LiveEngage

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comparison of LiveChat vs. LiveEngage
based on data from user reviews. LiveChat rates 4.5/5 stars with 470 reviews. LiveEngage rates 3.6/5 stars with 48 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
$16 per seat / month
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Team
$33 per seat / month
 
Business
$50 per seat / month
 
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.2
(Based on 448 reviews)
8.1
(Based on 46 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 447 reviews)
7.9
(Based on 46 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 190 reviews)
7.0
(Based on 33 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 190 reviews)
7.3
(Based on 31 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 410 reviews)
7.4
(Based on 44 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 184 reviews)
7.2
(Based on 33 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.5
(Based on 446 reviews)
7.0
(Based on 45 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
49.2%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.3%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
29.8%
 
Computer Software
9.7%
Telecommunications
12.3%
 
Information Technology and Services
8.7%
Computer Software
8.8%
 
Internet
5.4%
Outsourcing/Offshoring
7.0%
 
Retail
5.2%
Consumer Goods
7.0%
 
Telecommunications
3.2%
Philanthropy
7.0%
 
Other
67.8%
Other
57.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Jonathan ( Jon ) R.
Administrator in Information Technology and Services

I have used Live person for over 10 years! very easy to set up and use.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Primary/Secondary Education

It seems like bots are running this and it is clear by the pace of the response and they dont always provide the best answer

G2 Crowd User in Information Services

They decided, without warning, to end of life the version that we were on. Granted there old platform was somewhat limited in terms of functionality. They told us two months before the EOL date. We had built an integration in our CRM so the short notice...

 
 

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

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Kate from G2 Crowd

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