Compare LiveChat vs LiveEngage

See this comparison of LiveChat vs. LiveEngage based on data from user reviews. LiveChat rates 4.5/5 stars with 366 reviews. LiveEngage rates 3.6/5 stars with 44 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
$16 per seat / month
Find a plan tailored to your business
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Team
$33 per seat / month
 
Business
$50 per seat / month
 
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
 
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Meets RequirementsSee More
Meets RequirementsSee More
9.2
(Based on 350 reviews)
8.2
(Based on 43 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 349 reviews)
7.9
(Based on 43 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 150 reviews)
7.0
(Based on 30 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 150 reviews)
7.4
(Based on 29 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 318 reviews)
7.4
(Based on 41 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 148 reviews)
7.1
(Based on 30 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.5
(Based on 349 reviews)
7.0
(Based on 42 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
49.7%
25.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.1%
46.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.2%
27.9%
 
Computer Software
11.3%
Telecommunications
11.8%
 
Information Technology and Services
10.5%
Computer Software
9.8%
 
Internet
6.6%
Consumer Goods
7.8%
 
Retail
5.8%
Philanthropy
7.8%
 
Banking
3.1%
Retail
5.9%
 
Other
62.7%
Other
56.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Josefína S.
Administrator in Computer Software

✔ Simple and few-steps registration ✔ Wide options of customization including eye-catchers ✔ Settings of tickets, pre- and post-chat surveys ✔ Visitors on the web and option to proactively contact them

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Jonathan ( Jon ) R.
Administrator in Information Technology and Services

I have used Live person for over 10 years! very easy to set up and use.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

After 10 minutes of no conversation if there is someone in the chat queue it will bring in another chat. This causes most reps more stress because sometimes we will do a screen share and forget to drop out of chat, or we have to wait for a process to time...

G2 Crowd User in Information Services

They decided, without warning, to end of life the version that we were on. Granted there old platform was somewhat limited in terms of functionality. They told us two months before the EOL date. We had built an integration in our CRM so the short notice...

 
 

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

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Kate avatar
Kate from G2 Crowd

Need help?

I can help.