Compare LiveChat vs LiveEngage

See this comparison of LiveChat vs. LiveEngage based on data from user reviews. LiveChat rates 4.5/5 stars with 449 reviews. LiveEngage rates 3.6/5 stars with 48 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
$16 per seat / month
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Team
$33 per seat / month
 
Business
$50 per seat / month
 
Enterprise
$149 per seat / month
 
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.2
(Based on 427 reviews)
8.1
(Based on 46 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 426 reviews)
7.9
(Based on 46 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 188 reviews)
7.0
(Based on 33 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 188 reviews)
7.3
(Based on 31 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 391 reviews)
7.4
(Based on 44 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 184 reviews)
7.2
(Based on 33 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.5
(Based on 425 reviews)
7.0
(Based on 45 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.9%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.6%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
29.8%
 
Computer Software
9.8%
Telecommunications
12.3%
 
Information Technology and Services
9.1%
Computer Software
8.8%
 
Internet
5.5%
Philanthropy
7.0%
 
Retail
5.3%
Outsourcing/Offshoring
7.0%
 
Banking
2.9%
Consumer Goods
7.0%
 
Other
67.4%
Other
57.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

G2 Crowd User in Computer Software

I love the reporting. You can report on everything from the time an agent is online to the amount of time a particular skill is available. You can do individual reports on a single agent as well. There's so much information. I love that there are different...

Most Helpful Critical Review
Most Helpful Critical Review
halley h.
Administrator in Hospital & Health Care

It wasn’t as interactive. Not all employees saw the benefit from it, so not everyone chose to use it.

G2 Crowd User in Printing

Their software rarely works to do anything more complex than have a basic chat box. Their administrative software also has lots of bugs. Every time I chat with technical support to try and resolve these issues, they cut me off mid sentence to transfer me...

 
 

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

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 No downloads provided.
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Kate from G2 Crowd

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