Compare LiveChat, LiveHelpNow, and Solvvy

Pricing

 
Starter
$16
per seat / month
Live chat and SMS
$18.90
per month
 
Team
$33
per seat / month
Knowledge base management
$18.90
per month
 
Business
$50
per seat / month
Support Ticket Sofware
$18.90
per month
 
Enterprise
$149
per seat / month
Call management
$9
per month
 
Free Trial
Free Trial
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Call management
$9per month
Free Trial
Solvvy
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.1
8.6
8.8
Ease of Use
Ease of Use
9.4
8.7
9.3
Ease of Setup
Ease of Setup
9.1
8.4
8.9
Ease of Admin
Ease of Admin
9.2
8.4
9.2
Quality of Support
Quality of Support
9.1
8.6
9.4
Ease of Doing Business With
Ease of Doing Business With
9.2
8.9
9.7
Product Direction (% positive)
Product Direction (% positive)
8.4
7.7
10.0
Meets Requirements
LiveChat
9.1
LiveHelpNow
8.6
Solvvy
8.8
Ease of Use
LiveChat
9.4
LiveHelpNow
8.7
Solvvy
9.3
Ease of Setup
LiveChat
9.1
LiveHelpNow
8.4
Solvvy
8.9
Ease of Admin
LiveChat
9.2
LiveHelpNow
8.4
Solvvy
9.2
Quality of Support
LiveChat
9.1
LiveHelpNow
8.6
Solvvy
9.4
Ease of Doing Business With
LiveChat
9.2
LiveHelpNow
8.9
Solvvy
9.7
Product Direction (% positive)
LiveChat
8.4
LiveHelpNow
7.7
Solvvy
10.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
47.4%
48.2%
15.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.7%
33.0%
84.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.9%
18.8%
0%
LiveChat
Small-Business
47.4%
Mid-Market
35.7%
Enterprise
16.9%
LiveHelpNow
Small-Business
48.2%
Mid-Market
33.0%
Enterprise
18.8%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%

Reviewers' Industry

 
Computer Software
9.4%
Information Technology and Services
7.8%
Internet
31.3%
 
Information Technology and Services
8.3%
Retail
5.7%
Computer Software
28.1%
 
Retail
4.9%
Insurance
4.3%
Retail
15.6%
 
Internet
4.9%
Consumer Goods
4.3%
Consumer Electronics
6.3%
 
Telecommunications
3.3%
Business Supplies and Equipment
4.3%
Computer Networking
6.3%
 
Other
69.1%
Other
73.8%
Other
12.5%
LiveChat
Computer Software
9.4%
Information Technology and Services
8.3%
Retail
4.9%
Internet
4.9%
Telecommunications
3.3%
Other
69.1%
LiveHelpNow
Information Technology and Services
7.8%
Retail
5.7%
Insurance
4.3%
Consumer Goods
4.3%
Business Supplies and Equipment
4.3%
Other
73.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Rodolfo O.
Administrator

Interface is very user friendly and very comprehensive, it is easy to use and to teach others to use. Helps us take good care of our customers in a timely manner.

G2 Crowd User

I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Accounting

The failure to respond promptly or appropriately can lead to customers leaving feeling unnecessarily frustrated

Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

Delano M.
Administrator in Internet

I would like to see more in depth analytics on deflections and the ability to manage some aspects of our account without having to contact the company to make changes.

 
LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 Crowd User in Accounting

The failure to respond promptly or appropriately can lead to customers leaving feeling unnecessarily frustrated

LiveHelpNow
Most Helpful Favorable Review
Rodolfo O.
Administrator

Interface is very user friendly and very comprehensive, it is easy to use and to teach others to use. Helps us take good care of our customers in a timely manner.

Most Helpful Critical Review
Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

Solvvy
Most Helpful Favorable Review
G2 Crowd User

I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer...

Most Helpful Critical Review
Delano M.
Administrator in Internet

I would like to see more in depth analytics on deflections and the ability to manage some aspects of our account without having to contact the company to make changes.

Screenshots

 
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Videos

 

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

LiveHelpNow
No videos provided
Solvvy
Ask LiveHelpNow a QuestionContact LiveHelpNowAsk Solvvy a QuestionContact Solvvy