Compare LiveChat vs Olark

See this comparison of LiveChat vs. Olark based on data from user reviews. LiveChat rates 4.5/5 stars with 366 reviews. Olark rates 4.4/5 stars with 148 reviews. Each product's score is calculated by real-time data from verified user reviews.

Add Product
Livechat
Olark
Add Product
LiveChat
LiveChat
Based on 366 reviews
Olark
Olark
Based on 148 reviews
 
Starter
$16 per seat / month
Olark Live Chat
$17 per month
 
Team
$33 per seat / month
 
Business
$50 per seat / month
 
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.2
(Based on 350 reviews)
9.0
(Based on 143 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 349 reviews)
9.3
(Based on 145 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 150 reviews)
9.2
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 150 reviews)
9.1
(Based on 82 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 318 reviews)
9.0
(Based on 117 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 148 reviews)
9.2
(Based on 76 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.5
(Based on 349 reviews)
8.3
(Based on 146 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
49.7%
49.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.1%
45.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.2%
5.4%
 
Computer Software
11.3%
Computer Software
24.3%
 
Information Technology and Services
10.5%
Internet
14.9%
 
Internet
6.6%
Marketing and Advertising
5.5%
 
Retail
5.8%
Retail
5.0%
 
Banking
3.1%
Education Management
4.4%
 
Other
62.7%
Other
45.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Josefína S.
Administrator in Computer Software

✔ Simple and few-steps registration ✔ Wide options of customization including eye-catchers ✔ Settings of tickets, pre- and post-chat surveys ✔ Visitors on the web and option to proactively contact them

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Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

After 10 minutes of no conversation if there is someone in the chat queue it will bring in another chat. This causes most reps more stress because sometimes we will do a screen share and forget to drop out of chat, or we have to wait for a process to time...

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Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

 
 

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Olark live chat is the easiest way to boost your sales, help solve issues and understand your customers. Give your customers the answers they need immediately and gain powerful insights about what they want for relationships that last.

Watch our videos to learn more about our platform and the customers and company behind it. We are Olark!

Ask LiveChat a Question
Contact LiveChat
Ask Olark a QuestionContact Olark
Kate avatar
Kate from G2 Crowd

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