Compare LiveChat vs Pure Chat
See this
comparison of LiveChat vs. Pure Chat
based on data from user reviews. LiveChat rates 4.5/5 stars with 548 reviews. Pure Chat rates 4.4/5 stars with 170 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
$16
per seat / month
Free
100% Free
 
Team
$33
per seat / month
Pro
$99/mo
(paid monthly)
 
Business
$50
per seat / month
 
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
Pure Chat
Free
100% Free
Pro
$99/mo(paid monthly)
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.1
8.9
Ease of Use
Ease of Use
9.4
9.3
Ease of Setup
Ease of Setup
9.1
9.3
Ease of Admin
Ease of Admin
9.2
9.0
Quality of Support
Quality of Support
9.1
9.0
Ease of Doing Business With
Ease of Doing Business With
9.2
9.3
Product Direction (% positive)
Product Direction (% positive)
8.4
9.0
Meets Requirements
LiveChat
9.1
Pure Chat
8.9
Ease of Use
LiveChat
9.4
Pure Chat
9.3
Ease of Setup
LiveChat
9.1
Pure Chat
9.3
Ease of Admin
LiveChat
9.2
Pure Chat
9.0
Quality of Support
LiveChat
9.1
Pure Chat
9.0
Ease of Doing Business With
LiveChat
9.2
Pure Chat
9.3
Product Direction (% positive)
LiveChat
8.4
Pure Chat
9.0

Features

Communication
Pop-up Chat
LiveChat
9.2
Pure Chat
9.4
Notifications
LiveChat
8.9
Pure Chat
8.8
Targeted Emails
LiveChat
8.5
Pure Chat
Not enough data available
In-App Messaging
LiveChat
8.8
Pure Chat
Not enough data available
Internal Use
Customization
LiveChat
8.5
Pure Chat
8.4
Conversation Archiving
LiveChat
8.8
Pure Chat
8.6
Lead Development
LiveChat
8.5
Pure Chat
8.1
Knowledge Base
LiveChat
8.6
Pure Chat
Not enough data available
Team Inbox
LiveChat
8.6
Pure Chat
Not enough data available
Customer Profiles
LiveChat
8.3
Pure Chat
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
47.2%
60.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.8%
28.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
17.0%
11.3%
LiveChat
Small-Business
47.2%
Mid-Market
35.8%
Enterprise
17.0%
Pure Chat
Small-Business
60.7%
Mid-Market
28.0%
Enterprise
11.3%

Reviewers' Industry

 
Computer Software
9.5%
Higher Education
6.1%
 
Information Technology and Services
8.4%
Financial Services
6.1%
 
Internet
4.9%
Computer Software
6.1%
 
Retail
4.8%
Retail
5.1%
 
Telecommunications
3.3%
Information Technology and Services
5.1%
 
Other
69.1%
Other
71.7%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.4%
Internet
4.9%
Retail
4.8%
Telecommunications
3.3%
Other
69.1%
Pure Chat
Higher Education
6.1%
Financial Services
6.1%
Computer Software
6.1%
Retail
5.1%
Information Technology and Services
5.1%
Other
71.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Mechanical or Industrial Engineering

Wish there could be better filtering of users.

G2 Crowd User in Government Relations

one thing I dislike about the software that is too limited and communication and could have upgraded forms of improvement that what facilitate the user in finding an answer

 
LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 Crowd User in Mechanical or Industrial Engineering

Wish there could be better filtering of users.

Pure Chat
Most Helpful Favorable Review
Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
G2 Crowd User in Government Relations

one thing I dislike about the software that is too limited and communication and could have upgraded forms of improvement that what facilitate the user in finding an answer

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 4
2 of 4
3 of 4
4 of 4

Videos

 

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Pure Chat
No videos provided

Downloads

Pure Chat
No downloads provided
Ask Pure Chat a QuestionContact Pure Chat