Compare LiveChat vs Pure Chat

See this comparison of LiveChat vs. Pure Chat based on data from user reviews. LiveChat rates 4.5/5 stars with 366 reviews. Pure Chat rates 4.4/5 stars with 126 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
$16 per seat / month
Free
100% Free
 
Team
$33 per seat / month
Pro
$99/mo (paid monthly)
 
Business
$50 per seat / month
 
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote
$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.2
(Based on 350 reviews)
9.0
(Based on 116 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 349 reviews)
9.4
(Based on 118 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 150 reviews)
9.4
(Based on 59 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 150 reviews)
9.1
(Based on 56 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 318 reviews)
9.1
(Based on 108 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 148 reviews)
9.5
(Based on 55 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.5
(Based on 349 reviews)
9.2
(Based on 118 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
49.7%
63.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.1%
25.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.2%
11.1%
 
Computer Software
11.3%
Computer Software
7.7%
 
Information Technology and Services
10.5%
Financial Services
7.0%
 
Internet
6.6%
Higher Education
5.6%
 
Retail
5.8%
Retail
5.6%
 
Banking
3.1%
Marketing and Advertising
4.2%
 
Other
62.7%
Other
69.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Josefína S.
Administrator in Computer Software

✔ Simple and few-steps registration ✔ Wide options of customization including eye-catchers ✔ Settings of tickets, pre- and post-chat surveys ✔ Visitors on the web and option to proactively contact them

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Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

After 10 minutes of no conversation if there is someone in the chat queue it will bring in another chat. This causes most reps more stress because sometimes we will do a screen share and forget to drop out of chat, or we have to wait for a process to time...

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Rohit K.
Executive Sponsor in Computer Networking

- Very less reliable - Quite often chat client fail to login/connect, results in loss of connection with customer - No statistic or warning for chat not available info to take corrective action

 
 

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

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 No downloads provided.
Ask LiveChat a Question
Contact LiveChat
Ask Pure Chat a Question
Contact Pure Chat
Kate avatar
Kate from G2 Crowd

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