Compare LiveChat, Pure Chat, SnapEngage, and Track-It!

 
Starter
$16 per seat / month
Free
100% Free
Essentials
From $16 per user / per month
 
Team
$33 per seat / month
Pro
$99/mo (paid monthly)
Professional
From $26 per user / per month
 
Business
$50 per seat / month
Enterprise
From $40 per user / per month
 
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
9.2
(Based on 499 reviews)
9.0
(Based on 149 reviews)
8.8
(Based on 123 reviews)
7.9
(Based on 68 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 498 reviews)
9.4
(Based on 150 reviews)
9.3
(Based on 125 reviews)
8.0
(Based on 68 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 207 reviews)
9.4
(Based on 63 reviews)
9.0
(Based on 79 reviews)
7.5
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 207 reviews)
9.1
(Based on 61 reviews)
9.0
(Based on 78 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 460 reviews)
9.1
(Based on 135 reviews)
9.2
(Based on 114 reviews)
7.9
(Based on 53 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 200 reviews)
9.4
(Based on 59 reviews)
9.4
(Based on 78 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.5
(Based on 497 reviews)
9.0
(Based on 152 reviews)
8.7
(Based on 123 reviews)
5.9
(Based on 67 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.1%
61.3%
42.9%
12.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.6%
28.1%
47.6%
56.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.3%
10.6%
9.5%
31.5%
 
Computer Software
9.3%
Higher Education
6.3%
Information Technology and Services
14.5%
Information Technology and Services
13.8%
 
Information Technology and Services
8.5%
Financial Services
6.3%
Computer Software
14.5%
Hospital & Health Care
9.6%
 
Internet
5.1%
Computer Software
5.8%
Financial Services
5.3%
Higher Education
7.4%
 
Retail
5.0%
Retail
4.7%
Telecommunications
4.6%
Utilities
5.3%
 
Telecommunications
3.5%
Information Technology and Services
4.7%
Insurance
4.6%
Law Practice
5.3%
 
Other
68.6%
Other
72.1%
Other
56.6%
Other
58.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
Kirk C.
User in Computer Software

It's not easy to see if a chat has been transferred correctly.

Rohit K.
Executive Sponsor in Computer Networking

- Very less reliable - Quite often chat client fail to login/connect, results in loss of connection with customer - No statistic or warning for chat not available info to take corrective action

G2 Crowd User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

Kyle L.
User in Utilities

The UI is a bit outdated and there is a lot that I don't know.

 
 

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

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