Compare LiveChat, Pure Chat, and Track-It!

Pricing

 
Starter
$16
per seat / month
Free
100% Free
 
Team
$33
per seat / month
Pro
$99/mo
(paid monthly)
 
Business
$50
per seat / month
 
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
Free Trial Unavailable
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
Pure Chat
Free
100% Free
Pro
$99/mo(paid monthly)
Free Trial
Track-It!
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.1
8.9
7.7
Ease of Use
Ease of Use
9.4
9.3
7.8
Ease of Setup
Ease of Setup
9.1
9.3
7.3
Ease of Admin
Ease of Admin
9.2
9.0
7.8
Quality of Support
Quality of Support
9.1
9.0
7.7
Ease of Doing Business With
Ease of Doing Business With
9.2
9.3
7.9
Product Direction (% positive)
Product Direction (% positive)
8.4
9.0
5.6
Meets Requirements
LiveChat
9.1
Pure Chat
8.9
Track-It!
7.7
Ease of Use
LiveChat
9.4
Pure Chat
9.3
Track-It!
7.8
Ease of Setup
LiveChat
9.1
Pure Chat
9.3
Track-It!
7.3
Ease of Admin
LiveChat
9.2
Pure Chat
9.0
Track-It!
7.8
Quality of Support
LiveChat
9.1
Pure Chat
9.0
Track-It!
7.7
Ease of Doing Business With
LiveChat
9.2
Pure Chat
9.3
Track-It!
7.9
Product Direction (% positive)
LiveChat
8.4
Pure Chat
9.0
Track-It!
5.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
47.3%
60.7%
12.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.7%
28.0%
56.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.9%
11.3%
32.0%
LiveChat
Small-Business
47.3%
Mid-Market
35.7%
Enterprise
16.9%
Pure Chat
Small-Business
60.7%
Mid-Market
28.0%
Enterprise
11.3%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%

Reviewers' Industry

 
Computer Software
9.5%
Higher Education
6.1%
Information Technology and Services
13.5%
 
Information Technology and Services
8.4%
Financial Services
6.1%
Hospital & Health Care
9.4%
 
Retail
4.9%
Computer Software
6.1%
Higher Education
7.3%
 
Internet
4.9%
Retail
5.1%
Utilities
5.2%
 
Telecommunications
3.3%
Information Technology and Services
5.1%
Law Practice
5.2%
 
Other
69.0%
Other
71.7%
Other
59.4%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.4%
Retail
4.9%
Internet
4.9%
Telecommunications
3.3%
Other
69.0%
Pure Chat
Higher Education
6.1%
Financial Services
6.1%
Computer Software
6.1%
Retail
5.1%
Information Technology and Services
5.1%
Other
71.7%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Mechanical or Industrial Engineering

Wish there could be better filtering of users.

G2 Crowd User in Government Relations

one thing I dislike about the software that is too limited and communication and could have upgraded forms of improvement that what facilitate the user in finding an answer

G2 Crowd User in Defense & Space

The program is Web based, or at least the way we use it is, all info needs to be manually input into the program. This can sometime be time consuming.

 
LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 Crowd User in Mechanical or Industrial Engineering

Wish there could be better filtering of users.

Pure Chat
Most Helpful Favorable Review
Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
G2 Crowd User in Government Relations

one thing I dislike about the software that is too limited and communication and could have upgraded forms of improvement that what facilitate the user in finding an answer

Track-It!
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 Crowd User in Defense & Space

The program is Web based, or at least the way we use it is, all info needs to be manually input into the program. This can sometime be time consuming.

Screenshots

 
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Videos

 

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos providedNo videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Pure Chat
No videos provided
Track-It!
No videos provided

Downloads

 No downloads providedNo downloads provided
Pure Chat
No downloads provided
Track-It!
No downloads provided
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