Compare LiveChat vs SnapEngage
See this
comparison of LiveChat vs. SnapEngage
based on data from user reviews. LiveChat rates 4.5/5 stars with 551 reviews. SnapEngage rates 4.5/5 stars with 127 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
$16
per seat / month
Essentials
From $16
per user / per month
 
Team
$33
per seat / month
Professional
From $26
per user / per month
 
Business
$50
per seat / month
Enterprise
From $40
per user / per month
 
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.1
8.7
Ease of Use
Ease of Use
9.4
9.2
Ease of Setup
Ease of Setup
9.1
8.9
Ease of Admin
Ease of Admin
9.2
8.8
Quality of Support
Quality of Support
9.1
9.1
Ease of Doing Business With
Ease of Doing Business With
9.2
9.4
Product Direction (% positive)
Product Direction (% positive)
8.4
8.6
Meets Requirements
LiveChat
9.1
SnapEngage
8.7
Ease of Use
LiveChat
9.4
SnapEngage
9.2
Ease of Setup
LiveChat
9.1
SnapEngage
8.9
Ease of Admin
LiveChat
9.2
SnapEngage
8.8
Quality of Support
LiveChat
9.1
SnapEngage
9.1
Ease of Doing Business With
LiveChat
9.2
SnapEngage
9.4
Product Direction (% positive)
LiveChat
8.4
SnapEngage
8.6

Features

Communication
Pop-up Chat
LiveChat
9.2
SnapEngage
9.0
Notifications
LiveChat
8.9
SnapEngage
8.3
Targeted Emails
LiveChat
8.5
SnapEngage
7.5
In-App Messaging
LiveChat
8.8
SnapEngage
7.9
Internal Use
Customization
LiveChat
8.5
SnapEngage
8.1
Conversation Archiving
LiveChat
8.8
SnapEngage
8.1
Lead Development
LiveChat
8.5
SnapEngage
8.2
Knowledge Base
LiveChat
8.5
SnapEngage
8.3
Team Inbox
LiveChat
8.6
SnapEngage
7.4
Customer Profiles
LiveChat
8.3
SnapEngage
7.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
47.5%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.6%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.9%
9.5%
LiveChat
Small-Business
47.5%
Mid-Market
35.6%
Enterprise
16.9%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%

Reviewers' Industry

 
Computer Software
9.6%
Information Technology and Services
14.5%
 
Information Technology and Services
8.3%
Computer Software
14.5%
 
Retail
4.9%
Financial Services
5.3%
 
Internet
4.9%
Telecommunications
4.6%
 
Telecommunications
3.3%
Insurance
4.6%
 
Other
69.0%
Other
56.6%
LiveChat
Computer Software
9.6%
Information Technology and Services
8.3%
Retail
4.9%
Internet
4.9%
Telecommunications
3.3%
Other
69.0%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Mechanical or Industrial Engineering

Wish there could be better filtering of users.

Himanshu S.
User in Information Services

Intro texts can't be customized. Should have more options. Also Cannot be started manually, which is a drawback

 
LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 Crowd User in Mechanical or Industrial Engineering

Wish there could be better filtering of users.

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Himanshu S.
User in Information Services

Intro texts can't be customized. Should have more options. Also Cannot be started manually, which is a drawback

Screenshots

 
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Videos

 

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

SnapEngage
No videos provided

Downloads

SnapEngage
No downloads provided
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